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Don't waste your time with this website

Complaint Rating:  56 % with 41 votes
56% 41
Contact information:
United States
Don't waste your time with this website I've had much better experiences with others that actually paid out and offered way more than swagbucks offered. I was good at a game then got infiltrated by "cheaters" in which I am not calling swagbucks damage control because if someone is actually good at a game and dominates the tournaments they are virtually stopped by swagbucks damage control and if you complain they wrongfully accuse you of cheating and delete your account. I honestly prefer other sites to this sham and am currently in the process of being justified for the wrongdoing on my part. This site is horrible and don't provide for what they offer. If you don't enter tournaments and earn more than 200 swagbucks a month you're probably in the clear. I HONESTLY and FAIRLY made over 8, 000 swagbucks from tournament games and just because I'm good at arcade games the issued damage control on me. When I complained to better business bureau they deleted my account and replied to my comment on the bbb website that I was cheating when I was not and when I obtain the proof that I wasn't I will sue them for libel and misrepresentation hopefully getting the site shut down for good.
Complaint comments Comments (19) Complaint country United States Complaint category Online Scams


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N  3rd of Apr, 2012 by    -3 Votes
First off I see he was only interested in the one part of Swag bucks the games. In the last few months they have taken the whole tournament thing right out of it. Lots of trouble with the system. He is saying that he was ripped off 8000 Swagbucks, I can make that in a week doing other things with Swagbucks.It is about 100 Swagbucks to 1$, so he is saying they owe him 80$ . He also had mistakes in his grammar, shows me he is not that intelligent.
N  29th of May, 2012 by    -3 Votes

Swag bucks - remove all items relating to swag bucks
Swag Bucks
5800 Old Providence Road
North Carolina
United States
Phone: 704 366 0786

Swag Bucks is company that sells all sorts of products. I never downloaded this company; it appeared on my screen . I managed to remove the program but unable to their tool bar. They have very large logo that covers some of my programs.
I've contacted them several times and told them the problem. They sent me instructions on how to remove the logo. I followed the instructions and none of them worked(I'm not a novice with computers. I have around 12 years experience and used them every day at work.)
How do I get rid of Swag bucks. They frustrating me no end. They told me that I must be senile . With BS degree in Physical Science and an IQ of 130, I don't think so.
This outfit should not be in business.
N  2nd of Jul, 2012 by    +3 Votes
I at first thought swagbucks was good. There are days where you can earn many points through surveys. However you constantly must answer prequalification questions to get the surveys which takes a fair amount of time.

The worst part is there are so many surveys that you will take through thier third party clients that won't credit you due to one technical error another. If you complain to customer support about it, they will send you some cookie cutter response about how they are sorry but they dont host the surveys and you will not get credit.

They claim they are working with (the survey company) to fix the errors. There are several different ones and won't give you a specific one because they are really not working with anyone to fix any errors.
A  30th of Aug, 2012 by    +9 Votes
Swagbucks got too big for its own good. Now they can pick and choose and pull out compliance rules to deactivate your account. Rules that are in a gray area at best. I was with swagbucks for a couple years and now all of a sudden they claim I am using third party software to search and that my searches are not legit. I'm done the same search methods for years. It seems if you claim to many prizes they find a way to get rid of you.
N  26th of Dec, 2012 by    +2 Votes
tells me that my email is invalid and wont let me register
N  27th of Jan, 2013 by    +4 Votes
It is a BIG SCAM! After becoming member my laptop started to slow down and would turn it off itself and got stupid pop ups. If you get lucky you may get few surveys in a week and if you are blessed you would actually credit for it. The biggest scam ever. After you answer all the questions means they've got the information they want when you click on the "next" button so that you think you will get credit for it, the next page either never load or you get an answer saying they reach their quota or there are some errors etc. So this means you wasted at least your 20 mins of your time if not more! Honestly saying stay away from this web site. I'm now looking to find better business bureau's web site to complain about them. Hopefully, if we all complain then they will do something about this company so that they won't be able to cheat us. Hope it helps.
A  8th of Apr, 2013 by    +9 Votes
I agree. I just put in for a $100.00 Amazon card and they deactivated my account with 6, 000 swagbucks left in it! I lost $160.00. I am sure swagbucks got paid through their advertisers for MY time and the surveys I completed. Very fraudulent!
N  26th of Mar, 2017 by    0 Votes
@Dan Hall sounds like what they do
A  10th of May, 2013 by    +6 Votes
Doing the surveys has brought me no less than 8 attempts at malware in the past 3 weeks. It's coming through the pop-up ads. Be CAREFUL because the malware tries to mimic Microsoft Security Essentials. You THINK you are confirming MSE - when in reality - you are confirming virus download.
N  7th of Jun, 2013 by    +1 Votes
Swagbucks pays, and they're one of the best paying GPT on the internet. The surveys yield almost $0.50 - $1.00 each (when you cash out via gift cards) and they have many different survey vendors, so there's usually 2-3 added per day. Some surveys don't work, true. But I've been to other survey sites and experienced the same thing. I've had about 90% success with surveys @ Swag.

Searches earn about 2-3 times per day. If you do usual searches (things like web URLs you'd normally type in) you'll hit a random swagbucks reward in 10-20 searches. Bing Rewards does pay better per search, as every search is counted.

Games only yield 10 swagbucks/day (free). I haven't tried tournaments yet.

The daily swag code I miss out on, unfortunately. It's only active for about 6 hours, and not when I'm awake. :(

The Malware is pretty bad. It's all due to third party of third party advertisers. If you're careful and use things like NoScript combined with an anti-virus, and only allow the main survey sites and Swagbucks, you'll be fine.

Don't bother with referrals, you only get 1000 per ref max, and ONLY when they use the search. If you know someone that wants to join, great, referral. But don't go out of your way to get them thinking you will earn tons, you won't.

I love Swagbucks. Just follow the rules, and you'll be fine! I get about $30/month in gift cards with them.
N  12th of May, 2014 by    +4 Votes
At one time i would do swagbucks every day, but now every survey I go to I am not able to take it, because I do not qualify for it. I have not heard of such bull in my life. They don't and should not make things easy or they would be cleaned out. But I don't think they should lie about people not qualifying for anything. Plus I have been waiting for a gift card code for over 10 days and they say they want to make sure we get the correct code. Sure.
N  6th of Apr, 2015 by     Best Advice +9 Votes
Swagbucks has degraded from a good site to a bad one gradually over the past three years. I can see it in my earnings. My effort and presence/involvement at the site has remained constant, while my earnings have steadily decreased. The surveys don't credit as often, and are of lesser value. The "Swagteam" isn't as personable (your responses from them are robotic), whereas before, you felt as though there was an actual human dealing with your issue, AND CARED! They have little "team challenge days" for raising goals for members to ridiculous amounts, then offering points for people who jump through specific hoops. If they don't happen to have smartphones, they are left out of the races. It's all about how much one spends on the products that they shove down your throats, but then once those products are purchased, they are on to the next sucker, and that buyer is left behind. Swagbucks team has lost sight of any goal besides money. They show no glimmer of any moral compass, Easter holiday was not one. There were no special deals; everyone was left with no way to earn and come close to making goals. A nightmare. I have been with this site for years, and am sorely disappointed. Thought that it would mature...Any and all of my suggestions have gone ignored. Beware!
A  28th of Apr, 2015 by    +7 Votes
I also am having issues after having been a member for years. Somewhere I read that once you cash out a large amount, they pretty much boot you off. That appears what happened to me-I let my earnings pile up and cashed out for an Amazon card and since-today it took 46 pages of NOSOs (offers you can accept or decline)-it used to be 5-6 for the penny, also been having error msgs on their search engine "WARNING: You may be searching too rapidly. Please be sure to search on Swagbucks.com like you would on any other search engine. Thank you. " Repeatedly, and no occasional bucks for searching, used to get a few almost daily, now all I get is the error msg. They do not respond to problems. Their polls are a joke, they used to take submissions from members and now it's all by them, many controversial to get commenters arguing, and they move comments around as they agree or disagree with them. It now takes 30-45 minutes to get 2-3 SBs (=1c), where as before I did my cash out I used to get 10-20 for maybe 10-15 minutes of wasting my time, not much but it did add up.
N  3rd of May, 2015 by    +6 Votes
update---I am the above poster. I am still getting the error msg that I am searching too fast (now they claim my browser/java/flash is outdated-IE11, 2 week old HD) I decided to start cashing out my bucks, as I fell uneasy this site will last much longer. 2 gift cards, one was sent with a link. Clicked on it-got "Wrong Link
You have clicked on an invalid link. Please make sure that you have typed the link correctly. If are copying this link from a mail reader please ensure that you have copied all the lines in the link."
I have tried a number of times-yes it was all copied. Requested them to resend, no response, emailed, no response, filled out the "contact us" at the bottom of their page-again nothing.
Not to mention the other, larger Gift card, I requested, although my SBs have been deducted-nothing there either.
This site is going down hill fast-I'd strongly advise to try and cash out anything you can-IF you can!
A  20th of May, 2015 by    +6 Votes
The thing is SB is no longer needed by Prodege who owns them. They offer the encraves to many other pay sites and really we hinder them from making any money (in their eyes). I have been with them for 5 years and the last two have been going downhill fast and the last 1.5 (after they hired that lame ex Fandango CEO and the new power C-Executive team) it went straight into the toilet fast. I used to make 300sb (3 dollars) in about 2.5-5 hours (on a very rough day 6 hours) but now it takes me 16 hours to make 500sb (some days I just can't like the last three days). If you report the issue of non paying offers and surveys SB will pay but they do NOT read anything you type (I have proof of this). They pay because it is they who are manipulating these things. Just think about it. 10 million users (lets say 4m are active each day) and the majority do not report non paying offers and surveys. Well, that is a HUGE chunk of change each day they made.

I am absolutely fed up with Swagbucks BUT the only thing keeping me on board was the apps I let run. Went from over 200sb a day to 126 to now 118 for the same video apps. If only I had a viable, and steady for sure, 3-6 dollars a day from a site I would drop SB like a hot potato.
A  9th of Sep, 2015 by    +3 Votes
Hard Break down: 1. Swagbucks Mobile App: 36 possible points a day 2 (2 cents) points awarded for every 5 videos u watch. Constantly locks up or shuts down. Requires constant babysitting and reboots of your mobile devices. The other mobile apps are a huge time sink they require u to watch 12+ vids for 2pts (2 Cents) 2. Surveys: EVERY comment above is true on my end as well 3. Ngage takes about 20 mins to complete 1 offer for 3 sb (3 cents) have been reporting to swagbucks daily (for 3 months now) that this offer shorts at least half the credits I earn each day, about half of those reported shortages are reimbursed to my acct. 4. Ncrave points vary per offer Video offers often times just never complete leaving you to spend 1/2 hour trying to complete when u get to the last Check mark and walking away empty handed or the page just going blank after all the time spent. The checklist offers often times tell u at the end after u completed all the offers on that page "Oh no activity not completed" wasting another half hour of your life for no compensation. 5. Swagbucks videos points vary by list 2pts awarded for up to 9 vids 20 vids award 5 pts often times the last video in the playlist will never flag complete no matter how many times u watch it. 6. Special offers is a page full of viruses and malware 7. Shop and earn has a million excuses to negate your points based on what u purchased. 8. If you rock the boat even a little your account is flagged for compliance and shut down with no warning or opportunity to cash out your current balance. 9. NOSO does have obligations for you to purchase things now which is contradictory to what NOSO means. 10. special offers like ncrave and the girl with her hand on her shoulder are reliable and always give you your credits but are rarely available. 11. Customer service often passes the buck and blames your computer for the problems that are common to many swaggers as shown above. They recently revamped the "LOOK" of the site and how swagbucks tv awards points making it take even longer to accrue points. If you push your daily points to max for the day it pushes the minimum over the month so high that it's impossible to achieve. They never give any notice when they are going to do maintenance so anyone who is midway through an offer is dumped out of the system never receiving the points they were spending all that time on. Considering how many users who are possibly swagging when this occurs all that advertisement money goes into the pockets of the corporation never compensating their users for those losses that is a serious crime by every standard of the law. With all that knowledge in hand it's very obvious they are profiting probably millions of dollars each year from screwing people out of a penny here a penny there and using strong arm tactics to keep people from speaking up out of fear of loosing what they have already worked for. Another users 2 cents
A  27th of Nov, 2015 by    +3 Votes
Agreed. It's amazing that Prodege LLC has an A+ rating from the BBB. But, if you look into Prodege (Swagbucks' parent company), you will see they are an Internet Marketing company, with Swagbucks being only a small portion of the business. The advertisers who use Prodege are happy, of course. They get millions of hits on their ads each day from Swagbucks and other sites where Prodege has their products with the client ads placed in them. So TBH, the BBB rating is skewed. Look at the complaints from Swagbucks users, and you'll see a 2 to 1 ratio of dissatisfied consumers to those who say their issue was resolved. And I am sure only a fraction of a percent of Swagbucks users even know they can file BBB complaints or do so. And the BBB system is automated bot replies just like Swagbucks.

I left another Rewards/GPT site to use Swagbucks exclusively a little over 1 year ago. At first, it was great. I was making $150-200 UDS a month for working the site for a few hours a day. In the last few months since they brought the new CEO from Fandnago over and the new Executive Team in... my earnings have been cut in half, for twice as much time spent on the site, doing the same activities- mainly Prodege/Swagbucks owned and sponsored activities like nCraves and nGage, searching the Web and Swagbucks Shop & Earn. The payouts for all of these have steadily decreased. The failure rate (activity does not work, does not progress, does not credit) has steadily increased. And Swagbucks shifts blame to third party vendors or delivery systems, ckl laims they are working tofix h the issues, yet the issues increase and get worse instead of better.

I rarely every submitted tickets for surveys or activities, unless I had 100% proof that I had completed them to 100% and met all qualifications and fulfilled offer/activity guidelines. And when I first joined, the responses always were personal, addressing my complaint or issue in a way that seemed like a LIVE person read and replied to it. And they were resolved in my favor 90% of the time. And had a CS agent's name on them. Now- bot replies, all the same. Reply does not reflect the ticket I sent or the activity I had issues with. ALL say "We are looking into it..." and no further response from CS, even with multiple replies from me inquiring into the status of the ticket or complaint. And NO CS agent name. Just a bot reply.

Swagbucks has gone downhill rapidly. The multiple technical issues/day continues to increase. The complaints (that are rarely, if ever, adressed) on their Facebook page increases. The payouts continue to drop. The difficulties in redeeming and c getting valid codes for e-cards and transfers of PayPal cash increase and increase. And it's almost Christmas. And the payout just dropped again, the technical issues with Prodege owned and operated activities hit an all time high for me and others today, and CS seems to all be on extended vacation for Black Friday.

I have gone back to InstaGC, who i left for Swagbucks a year ago. And guess what? Offers pay 2-3 times as much there. Offers credit more reliably there. I am making 2-4 times as much in 1/2 the time there. And I can cash out for payPal or DirectDeposit there with few limits ($1 USD minimum)... and they send my money within 24 hours, without fail, EVERY time.They have 3-4 times the offer walls, higher paying surveys, more easy 1 point videos and activities. And none of the technical issues that Swagbucks has. Sloppy coding and deceptive practices vs. Solid coding and open, transparent and honest practices. Yeah, guess who wins there? So long Swagbucks, hello again InstaGC.
N  11th of Dec, 2015 by    -1 Votes
Hello sir my account deactive please help my order date 9/12/2015 freecharge gift rs100 not received order id 15113579 please help me
N  5th of Aug, 2016 by    +1 Votes
I buy a lot online and my daughter got me signed up for Swagbucks. Problem is, it's a sham most of the time. It refuses to credit me for all my ebay purchased 99.9% of my purchases go uncredited. The ones they do credit me for are under 10.00. Never my hundred or two hundred dollar purchases. Complaining does no good, you get a generic response and nothing is resolved. We were doing remodeling/painting and I was buying my stuff at Lowe's online to get Swagbucks and then go and pick it up. It was working fine until I bought a 2500.00 lawnmower, I checked and triple checked to make sure Swagbucks was on and working. All of a sudden when I make this huge purchase, nothing! Never had a issue with Lowes purchases, now when I would've earned 50.00 in gift cards all of a sudden I don't get credit. I complained 5 times and told they were checking into it. I gave them all the info, the screen shots and nothing. I'm three points away from a 25.00 gift card and once that is earned and delivered I'm done with them. I can shop or do anything without them telling me to click on to get credit for that site and then 80% or more of the time I don't get credit anyway. It will work a time or two at QVC but when I made a huge purchase, all of a sudden it doesn't give me credit. It's a total sham...don't waste your time. Same for surveys, I'll spend 20 mins on a survey when all of a sudden it will say I'm not qualified. For twenty mins I was qualified and I'm at the end and it throws me out and I just wasted a portion of my life for what???

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