The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Square Enix Play Online / Unauthorized billing

1 United States
Contact information:

My credit card company called me to verify two charges by Square Enix, Play Online. The first charge for $1, then one for $27. I have never heard of this site, nor have I ever visited this site.

The customer service person I spoke to explained that the first charge for $1 was to test to see if it would go through before they charged the $27. I'm so glad I have Chase, they caught it, called me, are going to investigate it, and, of course, I'm not responsible for it.

As for Square Enix, I have no idea how they got my info or why they charged me, other than they were trying to steal money from me. I'll be doing more research to find out what I can do about this, if anything.

Al

Post your comment