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Sprint / I phone replacement

1 Lake Elsinore, CA, United States

My purse was stolen with my iPhone in it. I went to the Sprint sotre in Wilodmar, California. After waiting over 30 minutes a technician said I had to order replacement on a computer. I was 45 minutes from home and had no way to do this so I tried the store off Murrieta Hot Springs, Murrieta, this technician said he hasn't ever replaced his and did not know how to go about doing this.

After three days without a cell on my BUSINESS cell I went through the computer to get a replacement, this process took over four hours to review.

Your employees have minimal training and education in order to help customers.

The worst service ever! I just joined Sprint a month ago and all my friends and family have told me I made a big mistake.

Today marks the fourth day no cell phone.

My service should be credited for all the lost usage.

I have written a poor review on YELP!

Sa
Jun 19, 2018

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