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1 Dubai, United Arab Emirates

order #[protected]
- Item ordered Dec 18th
- Message stating item will be received between Dec 20-23
- On dec 26th the order was still not placed
- Dec 27th I cancelled the order since it was a Christmas gift and didn't arrive as the promised date
- I spoke with 4 customer service reps who said someone will contact me... no one ever did
- I received two emails stating my order will be cancelled both emails were followed by another email stating that the item cannot be cancelled
- Souq has taken money from my credit card and will not allow me to cancel the order nor will they deliver my product... this is theft!!!
- No one has gotten back to me about this cancellation or receiving my order
- All customer service reps have proven to be incompetent and like a broken record on dealing with complaint
- It is very obvious the supervisor or manager on duty doesn't want to talk to the customer as the customer service reps are afraid to pass me onto a manager
- I will never ever again order from this unethical company

Dec 31, 2017

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