Solid Signal / More Problems
Last night, I get a call from a customer that I had purchased and installed a switch for, that they were not able to acquire a satellite signal. A check of System Info showed what is known as LNB drift. This means that the LNB can't focus on the satellite to obtain a signal and direct it to the receiver that needs it. A direct connection to that LNB showed the LNB was fine. Hooking it back up to the switch showed that the switch was clearly defective. I replaced the switch with one that I had bought elsewhere, and it worked fine. Just so we are all on the same page here:
I was dealing with a Dish Network ViP211k receiver, a Dish Network DPP44 switch, a Sceptre 24-inch 1080p HDTV, and a Dish Network 1000.4 TurboHD Eastern Arc dish.
Anyway, a call to Solid Signal netted no results because the switch was more than 30 days old, and I was told by the representative to "go screw myself". This shows the lack of professionalism on the part of Solid Signal -- it also shows nobody there gives a damn about the customers. Any reputable company would have dealt with the issue. The switch might have been over 30 days, but it was still only 2.5 months old.