Sofa Express / No assembly, damages, and an incorrect item!
We purchased multiple items from Sofa Express store in Tri-County on December 16, 2006 and were told by the sales representative that we could expect delivery in about 21 days. On January 4th we were given a delivery date by voicemail of the 20th. I called to inquire about an earlier date and was rescheduled for the 11th. Several days later, I received a voicemail to reschedule the delivery for the 19th because all of my items were not in. On the 19th your deliveryman came and just dumped the furniture into the house and told my wife “sign here.” No assembly, damages, and an incorrect item. I called the sales representative and he said someone would contact me. I was contacted by voicemail by the service department and given a number to call to set up an appointment for a technician to come out to cut the shipping straps and do the assembly; however the number [protected]) I was given is not to Sofa Express service department. I have place calls (January 21-27) to the store manager Mike Ernst, he never seems to be there. I have left messages with the store staff and on his voicemail. He has yet to contact me!!!