SmartSavings.com - Unauthorized chargseI ordered a DVD through Hot Movies Sale.com, which is owned by SmartSavings.com. I finally received notification of my DVD being shipped. In addition to the charge and shipping fee, I was charged an "Internationl Service Fee" of 3% of the order, or $.90. In addition, I was charged $19.95 for a membership that I did not even know about!! Another $.60 charge for "Interenational Service Fee" was deducted from my debit card.
Hot Movies Sale.com
I called the toll free number (supposedly in Florida) and spoke to a person. She explained the membership, and that I had a free trial for 3 days, but of course today, the free trial was over, and the $19.95 would not be refunded. I asked about the International Service Fee and she said that was not charged by their company because their corporate office was in Florida. I asked the person (who had an accent) where the company was located, but she refused to say, other than Florida.
I was frustrated and asked to speak to a supervisor. After waiting, she said the supervisor was helping someone else, and I said I would wait. The person did offer the refund the $19.95, and gave me a cancellation number, but I doubt if I will ever see that money again. DO NOT ORDER FROM THIS COMPANY UNLESS YOU WANT TO GET RIPED OFF. I TOLD HER IT WAS AN INTERNET SCAM! COMPANIES LIKE THAT SHOULD NOT BE ALLOWED TO OPERATE.