Hi Katrina Bollard. Upon looking through our customer database, we have never actually had a Katrina Bollard purchase from us nor have you contacted us directly to express your concerns with the product you supposedly have purchased from us.
Everything in your review above completely contradicts how our customer service works and also contradicts the thousands of happy customers buying authentic products from us.
Actual feedback from real customers can be found here: http://www.feefo.com/feefo/viewvendor.jsp?logon=www.slashsport.com
So the only conclusion we come to is that a competitor is behind this "review" from Katrina Bollard that seems to be cropping up on random websites around the internet.
Nevertheless, we're more than happy to address all your points.
My name is Roumen and I'm the CEO and Founder of SlashSport Pty Ltd.
All Asics shoes on SlashSport are sold by our running footwear partner Joggers World who are an Adelaide based running specialist retailer with 3 physical stores and accounts with every major sports brand in Australia, including Asics. So every single Asics shoe on our website is sourced ONLY from Asics Australia and is 100% authentic. In fact every single product on our website is guaranteed authentic and sourced from the official Australian distributors of the respective brand.
If you noticed a fault with your shoe like some glue, then you are fully within your rights to contact us directly and ask for a replacement pair which is fully covered by Asics Australia warranty.
As a mass manufactured product, faults can and do occasionally occur with footwear during manufacturing. We have a 30 day returns/exchanges policy to provide protection and Joggers World are fully backed by warranty of each of the major brands for dealing with faulty products.
The best way to rectify this situation is for you to contact us at firstname.lastname@example.org and send photos of the faults with the shoe. They will then be forwarded to Asics for warranty approval and a replacement pair of shoes will be sent out to you.
So if you indeed are a real customer and have used a fake name for this review, we would appreciate you working with us to resolve this problem.
For anyone else reading this review, for an accurate picture of our service level and quality of authentic products, please visit the website of the independent company Feefo that surveys every one of our customers following their purchase for feedback. The link is: http://www.feefo.com/feefo/viewvendor.jsp?logon=www.slashsport.com