SkyView / Running away with excuses and ignoring customers
I am based in Bhubaneswar.
I have taken a broadband 24hr connection from an ISP called SKYVIEW
They are shutting down my services everynight besides my emails to all key persons in that organisation , i have no response from them
I have enclosed a copy of emails below
I am a customer 1021 of the cyber plan scheme. This connection is taken for office purpose and the key expectation is round the hrs service specially in night. I have taken this connection for about 3 yrs now
Now since 5th july 2006 we have been regulary logging complains and our internet is going down every night at around 9:30 & comes back again in the morning.When we phone your people at night we get the regular excuse that thier are no one at night to work on this.
Today on the 10th july our service was completely flucatuating through out the day. Besides spending time & money on numerous phone calls to your customer care number there was no rectification action taken from your side. I had personally visited your premises and was assured of service restoration on restarting the modem ( around 6:45 pm ). On coming back to office and restarting the modem for about 20 times , nothing changed and i was still offline. I tried to talk to customer care executives and holding on the phone lines for about 12 minutes from my mobile i was still getting the recorded music in loops.
I have all the rights to information as to what is going wrong and when it will be corrected. But i see your attitude seems to be like mafia guys who dont care for any body at all.
If i am not replied with a written committment within 24hr as to when this problem will be resolved , i will be happy to surrender my connection and initiate necessary damage and expenses claim on your organisation.
I pay around Rs100 per day and your organisation cannot cheat me like this
Hope if you people are really serious to continue this venture, you would take up necessary corrective actions and improve your service.
Running away with excuses and ignoring customers using your pre-recorded messages wont keep you very long in business