SitterCity’s earns a 3.1-star rating from 8 reviews and 21 complaints, showing that the majority of parents and guardians are somewhat satisfied with childcare providers.
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The site appeared to be a great resource
The site appeared to be a great resource
SitterCity is a great business
I had an account with Care.com but I decided to try SitterCity and I was overwhelmed with the responses I received. Presently I'm working with a family that I'm happy about. Some of the parents are looking for housekeeping, chef, dog walker, tutoring with a foreign language, babysitting and only want to pay less that $20.00 an hour. Many parents are taking advantage of vulnerable people who are desperate to work. I would advise anyone to make sure you have an agreement of do's and don't. Overall SitterCity is very good.
Awesome service!
Sittercity got me the job I currently have now, so from that perspective I really can't complain. Since I acquired that job, I've had 5 other people reach out to me asking for my services which was awesome! I will say though, before all that, I applied to about 4 jobs and never got a response. I feel that you almost have to wait for a parent to reach out to you instead of applying for the job yourself which sounds a little backwards but that was my experience. Babysitters and nannies are in high demand right now, so don't sell yourself short by asking for only 8-10 dollars an hour. You're worth more than that, and most parents on Sittercity offer more than that :) Also, there are several posts on Sittercity that ask for you to be CPR certified. They are usually higher paying jobs so I'd recommend getting it done! I did it and it was just 4 hours of an evening. I think that wraps it up. Sittercity is really a great service! Give it a try :)
You need to be very careful with any of these types
You need to be very careful with any of these types of find a sitter or nanny websites but you can find a good sitter if you contact all of their references. I found a great sitter that lives right around the corner. Sittercity really helped me out.
Thank you Sittercity for actually CARING!
Thank you for the extra money I'm able to earn when I need extra cash by working for amazing families on your website. I was with Care.com and they have been GOD awful worst website ever created it is nothing but a bunch of GREEDY PEOPLE running it.
Excellent for me
I received a job from sittetcity Last year in NJ where I live and the person that hired me the daughter in law did a background check on me and, I was hired the following week, my job lasted a year the lady I took care of passed last month
The husband was very good to me. I will use this company again.
Easy to use and good sitters
I think Sittercity is a great service overall. I was a bit hesitant about letting a stranger in my house to watch my most precious aspects of my life! I felt comforted when I saw so many sitters in my area and the safety "badges" that get assigned to each sitter (for things like CPR and first aid training). I learned about the sign up process from this tutorial about the site who i guess is a nurse and had a similar experience to me. Good luck out there and make sure you interview your sitter closely and always get a background check!
Who's fault is it?
Everyone is writing bad reviews because they paid for a membership & was auto billed... that's usually how it works though, so umm who's fault is this? I've only been on for a day and a half and was already contacted. Maybe your credentials just don't match what the family is looking for. Don't blame the site for auto billing subscriptions & calling the sitters here "fake" or "thugs". Some of us are real & passionate about helping people. If you get so worked up about not getting a call back, then I sure as sugar wouldn't want my child or parent in your care! Not even my dogs! Take a chill pill & just be patient. Good things come to those who wait & whatever doesn't work out just might not have been for you. Good luck!
SitterCity Complaints 21
YOU GET WHAT YOU PAY FOR!
I Am The Owner of a nanny agency. The type of agency where the nanny comes in my office and interviews with me after completing a 13 page application, submitted references, have been FBI fingerprinted, CPR and First Aid certified, give me permission to contact all personal and childcare references and run her local background check and social security trace. Once that is complete it lets us knows everywhere she has lived over the years. So we can check each state for criminal history. We check her driving record, meth offender and sex offender records and do many other checks. This is all before we ever meet with the nanny. If the nanny is cleared after all of that we set up her face-to-face interview in our office. If she is a minute late we do not meet with her. We know that seems harsh but if you are do not show up on time to make an excellent first impression that is a terrible first start and not the look our agency is going for. We look for things like is her cell phone rings during the interview and if it does what does she do? Does she check it? Or ignore it and apologize? Are her nails clean? Are her clothes clean? Does she come prepared? These are only a few things.
SITTERCITY AND CARE.COM ARE JUST A WEBSITE.
THATS IT!
The owner or her husband probably was a web designer and had this brilliant idea. To ask lots of girls to enter their profiles on the site then started marketing and now they are millionaires.
Of course they can't be responsible. They have never ever met any of these people. So be very, very careful.
There is a big, big difference in a site like care.com and sitter city and mine.
Just do your check, backgrounds, references, pop in frequently, have neighbors stop by, get cameras. If they do not like it too bad and it probably means they are hiding something.
I've been in business placing nannies for over ten years and have never had an incident and have wonderful nanny's.
Just be very careful. It sounds too good to be true it probably is or there is a reason.
Michelle
Deceptive and dishonest
I signed up for a 1 free month trial and got tricked into deceptive and dishonest billing practices.
I feel like this company violated my trust and na?vety.
I agreed in August 2017 to pay $0 for ONE month of their service and was asked to give my visa info.
I usually avoid any site asking for my Visa info stipulating that I can cancel any time" because I know some companies continue to charge after canceling, but I was desperate to find a sitter for my old little cat.
Not to mention that after spending hours making a profile, writing your add, uploading photos etc., when ou finally get answers they wont let you read/answer them unless you give your bank info!
9 months later, I noticed that they have been auto-debiting $35 from my account every month
A total of $315.
Of course, Im kicking myself that it's taken me so long to notice, I am an auto-entrepreneur, I work hard on construction sites and yes, I can be unorganized with my paperwork
I never received an invoice.
I never agreed to go Premium or to pay anything.
It has been done in my back, without my consent.
What is not acceptable is the lack of communication when it comes to payments.
When we pay our phone, our internet, our electric (etc.), providers send us invoices.
Sittercity, on the other hand, is charging us right at the source without letting us know and that is not acceptable.
So many people get tricked the same way and realize too late Sittercity have been charging them.
Charging candid customers who trusted them and gave them their card # WITHOUT sending them monthly bills is abusing their confidence.
I contacted customer services, my issue was mostly ignored.
They kept telling me like a broken record that the best they can do is to refund 3 months.
They argue that they automatically renew your subscription in order to avoid disruptions, what a marvelous lie!
They tell you that your opinion matter and that they will change their company policy. Of course, they do not!
They just make most of their money by deceiving the poor people who agreed to give their bank info.
Be very careful if you go ahead and use their services!
SitterCity Charges
SitterCity continued to charge me from November of 2021 to August of 2023 after I canceled my account. They did not send billing receipts and they don’t send them on purpose, because they know they are fraudulently charging their customers and hoping they won’t notice. They have a long history of charging people without their consent. I was refunded only for my most recent charge of $73.14. They still owe me $438.34. They are insisting that if I actually canceled I would have received “three emails,” and yet even when I canceled recently, they sent only one email. I do not have the emailed history of my request to cancel because it was TWO years ago. They refuse to refund me what I am owed. They are a despicable and disreputable business and I will never stop telling as many people as possible not to use them. They are scam artists.
Desired outcome: Refund $438.34
Is SitterCity Legit?
SitterCity earns a trustworthiness rating of 96%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for SitterCity. The company provides a physical address, 2 phone numbers, and email, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
SitterCity has received 8 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
The age of SitterCity's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Sittercity.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Sittercity.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Several users have reported concerns about the legitimacy of SitterCity as a job board or recruiter. We suggest that you proceed with caution when using this website and thoroughly research any job opportunities or offers before providing personal information.
We looked up SitterCity and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
However ComplaintsBoard has detected that:
- Despite a high level of trust, our investigation found issues with SitterCity's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 38% of 8 complaints were resolved.
- We conducted a search on social media and found several negative reviews related to SitterCity. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
SitterCity Billing is Predatory
They use predatory practices for their billing. They have you call or send an email to cancel your auto renewal, but they do not sending billing receipts (they send plenty of other spam and garbage emails but not bills). They know people will not be aware that they are still paying. We just found out they have been charging our card for 2.5 years after we canceled. They refuse to refund more than a very small amount of the over $500 they charged us without notifying us. The customer service rep is extremely rude and threatening. Never ever pay them. They will charge you forever. And if you look them up online, you will find this happened to so many people.
Desired outcome: A full refund
Sittercity erroneously charged me for a membership I didn't sign up for and won't issue a full refund
Last year (July 2022), I signed up for a SitterCity $90 subscription. I used the service to message nannies but found the quality of the applicant pool to be very poor, the information on applicants to be severely out of date and the features of the site to be limiting. I provided feedback that the service was worthless to me and that I no longer wanted to use it. But I did not request a refund because I know they don't issue them. I thought after this that my subscription would be cancelled and not auto renew. This year (July 1, 2023) I was charged $84 for another subscription without any warning that my subscription was still active and about to renew. I was also under the impression my subscription was cancelled. I contacted SitterCity today to request the charge be reversed. Instead, I was issued a prorated refund. I feel this practice is deceptive. I was not given warning that my subscription was still active and would renew, I was charged when I didn't want a subscription and never logged in or used the service in any way this year, and I feel this is not only unfair but deceptive and fraudulent. I would like a reversal of the full $84 charge, not just a pro-rated refund. This business is not only offering a poor service, but is also highly deceptive in its business practices. They are also difficult to get in touch with with no phone support and only one agent available via chat who refuses to help me fully.
Desired outcome: Reversal of the full $84 charge, not just a pro-rated refund.
Complaints aren’t being taken seriously
I filed a complaint against a sitter with Sittercity, believing they would look into this. I’ve been a site member for over six years since I called. I filed the complaint and was told I would hear from someone from their safety team. Instead, I got an email asking me to explain what happened. I explained what happened and sent my evidence, and still no response. I called, and I was told someone would reach out. I waited a few days, and again, no response; the abuse from this Sitter got so bad that I had to file a restraining order against her. Sittercity didn't Care to reach out to me and resolve this. I got frustrated, and I told them to go F* themselves. I am disgusted by their professionalism. This is my child that we’re talking about, and they did not even care to hear me out. There’s no way this is this sitter's first time doing this to a family. I’m almost positive that she’s been reported before, and Sittercity just turned a blind eye, and shame on them.
Desired outcome: I would like a refund, and I would like to know why nobody reached out to me!
services & billing
The most unethical billing ever. They do very little for their astronomical fees. I can also see there is almost no place to review them. Wonderful how you cannot tell the world about their scams. The bbb has numerous complaints and yet they have a a+ rating. Not that I put much faith in the bbb but how is it you have so many complaints and yet get that rating. They refused to refund me 3 billing cycles after I had canceled. They claim they never received anything. How easy is that to do when you use their site verses you own email? I never received a cancellation so I cannot prove I did cancel. I used to get routine emails as a member but when I canceled (again they claim I didn't and will probably comment here) I stopped receiving any emails. I would never recommend this company as they must make a lot of money doing relatively nothing. The only reason we used them is due to the fact our other service went under. We were very happy with them. With sitter city you do all the work to find sitters, background checks etc. Why would anyone pay this go-between company? Word of mouth is so much better. Do not use them! Just wait for the response. It will follow almost immediately after I post this. I'd bet my life upon it.
spam emails and text messages
I created my sittercity profile in hopes of establishing connections and potentially getting a job position. Unfortunately I have received nothing but SPAM emails and now text messages from fake accounts stating they found me on the site and think it's a perfect fit. They have somehow gotten hold of my phone number and have now started texting me. In addition, the site itself has logged me off countless times and has had me re-do my profile more times than I can remember. I have nothing positive to say about this site.
this dog sitter job is not real
My daughter applied for this job & this lady has sent my daughter a picture of her family & dog, She said she would be moving to Memphis on Sept 4th, she gave an address of a vacant house.
She texted my daughter & told her she was mailing a check for over $2000 & wanted her to deposit it into her account via Atm or by computer. She gave my daughter a tracking number which is 9405501699320128630816 & the text number she text from is [protected]. She told my daughter this check was for the dog supplies & she would need my daughters bank routing number & account number, Please check these people out. She is paying $25 per hour account to her job ad. in Memphis tn, it looks like she has one under MS too.
Replied
Unauthorized credit card charges
I cancelled my account in December 2014. They have continued to charge my credit card after I terminated my account with them and my credit card had expired. To terminate an account, you have to submit a form. There is no email confirmation of me submitting this form so I cannot prove I terminated my account. Also, if you have a recurring charge, your credit card will continue to accept charges even if your card is expired and/or you have changed your credit card number. The *only* way to stop recurring charges is to terminate your account with the vendor (Sittercity) or close your credit card account. Beware Sittercity and carefully check your credit card statements for recurring charges you don't want. I have again tried to terminate my account with Sittercity. This is crazy.
The complaint has been investigated and resolved to the customer's satisfaction.
David jones - babysitting scam
I came to sittercity.com in hopes of a job after I lost mine.A man DAVID JONES emailed me saying I was a great fit and he was relocating back to my area and would love to send me a check to secure the babysitting position. I was weary and almost turned down a REAL job for this one and my saving grace was GOOGLING his ema address ...[protected]@gmail.com and it showed me he is a fake...as your website you should probably do something about this considering all the posts are on this site...
He just tried to scam me I sent a complaint to sitter city . Real nice They offer back ground checks for sitters but not "parents". The whole experience creeped me out I cancelled my account entirely .
Not enough jobs
I have been a job-seeker at Sittercity twice. The first time I listed my babysitting/nannying profile for a while but closed it due to lack of real job openings. I ended up joining Care.com instead and found jobs right away. I am still on Care.com but out of curiosity, decided to re-open my Sittercity account a few weeks ago to broaden my chances for short-term/part-time work while I go to school; and with the hopes that this site had garnered more popularity. Well, it is the same situation as before-there are hardly any jobs available, especially compared to the previously mentioned site. The jobs that are posted (at least in my geographical area) are repetitive and the daily emails sent to me containing such jobs are the same-they email you the same positions almost everyday. Each day I log on, and with the exception of maybe one or two new positions added every week, it seems as though there aren't that many parents seeking caregivers on Sittercity. I am disappointed yet again not only in the lack of available opportunities, but also with how NOT user-friendly their website is. I had an issue with one aspect of my background check as well and it was difficult trying to find a customer service contact. I finally emailed (seems to be the only choice) customer service and although their response was prompt, it was very short, and impersonal. I feel as though they market their services to both care-seekers and care-givers very well, yet once you've joined, they pretty much leave you on your own with not much support if you should require it. I just closed my account for last time, and there wasn't even an option to leave a personal comment as for the reason why-I guess they don't really care what people think about them? Not sure. I will stick to Care.com only from now on.
The complaint has been investigated and resolved to the customer’s satisfaction.
Untrustworthy Background Check
I just received word that my sitter city account was terminated due to the background check. I am a certified school teacher, who has passed numerous background checks far more extensive than what sitter city provides. Plus, I worked for a prominent temporary Nanny service in TX from [protected] without any problems. This is rubbish. What a waste of time and money. I have not had any issues with care.com though. I am not going to try to remedy this problem with Sitter city either, as I bet it would just be more of a time-waster. I advise not using this website. It is a comfort to see that I am not the only one that has been through this. I just hope that my ssn & credit card info will be safe. Be careful when dealing with this company. I really am offended by how I was just treated after spending approximately $35 for the full background check. Be careful!
Reviews
I'm a Sitter City nanny. Caregivers are not treated fairly and also get scammed out of money. Parents can leave a review and the only thing we can do is respond to the review. If the review is bad because a parent is mentally ill and thinks the world is out to get them then by the time we find out its to late. then we contact Sittercity asking to remove the review and they say they cant . I myself have spent over $130.00 on that site for back ground check and to be on the top of the list . If a parent can post a review I think especially if we are paying for the service to be able to warn other potential care givers of unstable families and parents.
I agree we make the site what it is by signing up to use it. Parents pay but so do we if we want back ground checks or to be on top of caregivers. If it wasn't for the people offering their service thru the site it wouldn't exists.
The complaint has been investigated and resolved to the customer’s satisfaction.
charges
The information posted was not straightforward. I just realized I have been charged $35.00 a month for 7 months for something I did not use -- believed that there was a one time $35 fee for 30 day period. NOT auto-renewing. Wish I had checked my credit card statement more thoroughly, because that is a lot of money!
Same here 7 months billed for $35. Signed in for 1 month. No email or anything. Should have reviewed credit card carefully. Makes you wonder why they don't send emails, Simply because, hopefully you forget and don't review your credit card. Very deceptive.
The same thing happened to me. I terminated my account on the phone but they did not confirm via email so I have no proof of it. They have continued to bill my credit card even though I terminated my account. There should be a class action lawsuit.
They engage in deceptive marketing. I also signed up for a one-time, one month trial membership at a discounted price. The company does not send email receipts when they automatically renew membership each month (and auto-renew is the default), not even on their internal message system.
On top of that, when I was using the service I had several people set up interviews with me and then not show up, later saying they "forgot."
ACCOUNT TERMINATED
my account was TERMINATED! First they sent me an e-mail stating that my background check was about to expire ( WHICH IS NOT REQUIRED ON THIS SITE) Then I went to sign into sittercity.com and they stated that my account was TERMINATED due to inaccurate information! 6 MONTHS AGO IT WAS FINE I HAVE NEVER HAD A CRIMINAL RECORD AND YET THEY SAY THAT MY INFORMATION DOESNT MATCH MY SOICIAL! HOW CAN THEY SAY THAT WHEN THE INFO HASNT CHANGED! WHAT KIND OF COMPANY ARE THEY USING TO COME UP WITH FALSE INFORMATION?
scam
I went to this website thinking it would be an easy way to find a job. They offered a background check for 9.99 so I stupidly took the offer. The 'results' said that I didn't even exist and never actually finished processing and were never even made available on my profile. I contacted customer service several times for a refund but they said that it had been completed (which it hadn't, it was still 'processing'), each email was stock, impersonal and uncaring. When I tried to call there line I sat on hold for several minutes before being hung up on each time. Then, several days and several emails and phone call attempts later I get an email saying that my account has been terminated. Not only will they NOT put you in contact with parents, or anything of the sort, but the services they offer are complete scams. DON'T USE THIS WEBSITE!
The complaint has been investigated and resolved to the customer’s satisfaction.
Sitter city is a scam. I signed up for one month and then was charged for multiple three month renewal charges. I paid for one year of service in total. They would not cancel my service and to date I have never met even one nanny from sitter city. They would not respond to me so I had American Express deal directly with them. Use care.com or another site. This is not a professional service for a nanny search but instead a scam.
I just joined sitter city and some folks (3 different people) from CANADA are asking for my address to send me some money before I start working.
They want
full name
home address
age
sex
Paypall account to send the $$ right away$$
and some other stuff.. saying they would pay 450-500 for a personal assistant and what not, , and one of them talked about sending extra money so I could rent them a house and blah blah blah! Remember these are 3 completely different families and they are all saying almost the same story.. THIS WEBSITE IS SUCH A SCAM! I'm not giving my personal information to anybody! Sticking to care, com!
I hate that sittercity.com does not supply a character counter on their application page, even though they limit your application to 2500 characters. Am I supposed to count each character as I type my application to make sure I don't go over the 2500 limit?!?
In my situation I didn't know it was a fraud check I did what they told me to do and I lost a lot of money because of this and after that sittercity barely warned me about fraud. How can that happen they should have warned me first in first place. I'm so disappointed at this website.
We tried a one month trial since we did not know if this is worth it. We soon discovered the company charged us monthly for several months. This happened twice. The first time we figured it was an honest mistake, but then it happened again. We had to call our credit car company to stop the payment.
A lady by the name of Victoria Bower, ( vicbow1@hotmail.com) made me believe I was going to be working for her we messaged for over 2 weeks she gained my trust as a sitter and then she decided she wanted to sent my first week payment in advanced. When I got the check it was HUGE amount of 2, 790 she made me believe her and manipulated me into cashing this check and sending her a total amount of 2000 at first then she asked me for the rest because she couldn't afford her plane ticket. (Again since it was her money so I did what I thought it was the right thing to do) well it was all A FRAUD! Now, I'm -2, 790 dollars in my account. I am a college student and my bank is making me pay everything back (OF COURSE) so this whole situation sucks. I know it could have been worse but please watch out. I know that I was way too trusty with this people and it was def not the case. I would hate anyone to have to go thru this situation like me soo please pay attention and DON'T TRUST ANYONE. My mistakes were telling them my address, agreeing with them to receive an early payment before even meeting them.
Underneath is the whole conversation since day one just in case your wondering how did she involved me:
Victoria from Sitter city!(13)
Victoria Bower
To
Me
Sep 4
Hi Ana,
I'm glad to receive your email and also very happy to let you know that the position is still very much open and i am not sure how best to go about this nanny choosing, as you should understand that a child is not what you just leave in the care of anyone as there has to be trust and love as very good parent would give to a child. Will be nice to have a personally interview so as to create a concrete ground with the hope of all best expectations. I did lose my dad about two weeks ago and only had his funeral some days back here in London and we should be back in states in a week from now, hence, we have been for a look out for a nanny even before the death of Dad. It will be nice if we find one before we get back home and if it happens to be you then we would be the happiest people as myself and my husband will be so occupied by work in the coming week and we just seek to have the best person to look over our child. We can kindly get on with all formal interview before we arrive back States so we could have a formal chat and of course conduct some interviews and exchange a few questions so as to prepare ahead of our coming home. You can simply text me on: [protected] as I can not receive international calls here because of the tariff is ridiculous on roaming but i can send text messages and also receive. Just fix a time and i will make out some time within the next 24 hours.Thank you so much and i do hope for a better communication and look forward to having you as best of family and friends.
If you have to know a little about my family, my name is Victoria Bower I am 32 years of age and a mother of a wonderful boy Jamie who is 11 months old. My husband's name is Timothy, he is an Engineer and job mostly takes him out town so he mostly away from home. I work as an interior decorator and work from home, so you certainly will have me at most times but am always occupied with work in my home studio and i need a sitter for some days in a week let me know your availability from from Mondays to Fridays between 9:00 am -4:00 pm each of these days but, we can work on each other schedule and will definitely be needing a sitter at least 3 times a week a week.
I have listed some questions for you below as i was advised by the nanny site that these questions should be the basis for for us to make a choice of a good baby sitter.Our kid mean everything to us and we would do all within our best of efforts to give him the best of things in life.
I hope the questions are not so breath taking, we are only trying to act as we have been directed by the nanny site so we can know we are having someone with enormous experience when it comes to baby sitting.
Questions are listed below:
Do you speak any languages other than English?
Have you ever been treated for mental illness/depression?
How many children do you feel comfortable caring for?
What ages do you prefer?
What are your weaknesses/limitations?
What are your strengths?
What do you like to do your free time?
How much do you charge and what hours are you available?
I hope to get your response back soon enough so we can get on with this.
You you can text on [protected] if you need to get a hold of me but I cannot receive calls here in London due to international roaming cost.
Thank you and stay blessed.
Hello Miss Victoria,
Thank you so much for getting back at me so quickly, I really appreciate it.
I am also so very sorry to hear about your father, I'm sure he was a great person, father and grandfather. With my deep condolence to you and your family.
I'm glad that you expressing the need for a knowledgeable and trustworthy babysitter because utilizing my childcare skills and experienced, I’d be able to make a perfect contribution in emotional and physical development of children.
A little bit about my background
My name is Ana, I'm 22 years old, I drive (I have my own vehicle) I live in Katy with my family, my mom, my stepdad and my 2 sisters were all really close. My major is in Business Marketing and I'm at HCC right now. I moved to Houston last summer from San Antonio, however my parents have been here for a few years now. Currently, I do have another job I work a TopGolf is on I-10 and hwy 6. I been there since last November. But hours have been a little too difficult for me. I have approximately six years experience in childcare and babysitting. In addition, I possess an exceptional stamina and staying power to deal with difficult kids, toddlers and even babies. Necessary to mention, I live a vigorous smoke free and drug free way of life.
Now I would like to answer your questions:
Do you speak any languages other than English?
Yes, I speak fluent Spanish (speak, write and read)
Have you ever been treated for mental illness/depression?
I have attention deficit hyperactivity disorder. So I take Meds for it.
Furthermore, if I was going to hire someone to watch my child I would them to be 100% honest with me therefore I will tell you the following. I had a boyfriend since I was in high school who passed away tragically in a motorcycle accident in September 11 2012 therefore the doctor decided to put me on another medicine to help me because it was really hard for me. That's another reason why I moved to Houston to be with my family, now everything is good it has now been 2 years. Time helps or somehow makes it better.
How many children do you feel comfortable caring for? Four kids.
What ages do you prefer?
I have had the opportunity of taking care of children between the ages of 8 months to 6 years.
What are your weaknesses/limitations?
Academics wise, math is one big challenge for myself but I've persevered with tutoring and extra effort. Furthermore, I realize that a life without a balance isn't right for me, so I try hard to keep the balance between my family, school work triathlon and friends. Living a healthy balanced life is a must for me.
What are your strengths? I believe in myself, I'm discipline, I like to reach my goals, highly energetic, team player, committed to everything I love, willing to help others, love to learn new things, and I'm not afraid of failure.
What do you like to do your free time? I do triathlons, I'm currently raining for a half ironman 70.3 & I before that I have Chicago marathon on October 12th. I'm also part of team and training for the Leukemia and lymphoma society where we fundraise donations for cancer research.
This is my website your welcome to visit:
(I DID SHOW HER MY TEAM WEBSITE)
How much do you charge and what hours are you available?
Parents usually Pay me $15-20 hr.
I hope my qualities and skills will be beneficial for you family.
Btw: Today all day I'm available It is almost 1:00pm here in Houston right now.
-Thank you!
Have a great day.
Ana
Sent from my iPhone
Victoria Bower
To
Me
Sep 7
Hi Ana,
Thanks for your condolences and thanks for answering my questions free to ask any questions OK. We can afford to pay $20 per hour and will pay on a weekly basis and we can always make it more better as we get to work together as a family. We do seek a happy person and if it happens to be you then all is fine. My spirit goes for you but i just can't take an out right decision on this as i have to discuss about you to my husband and have his own opinion as well and also have him call you. He leaves for China this coming week for some official duties and won't be back for another month and he needs us to clear all issues as regards having a nanny before he leaves for his trip and we get back to state, as he intends to make sure charges for at least your first week on the job are handled for whomever we choose so myself and my child don't have to worry much about bulk bills while he is away and also to make sure you don't have any difficulties starting your new position with us. I have a time limit to work on and i will like to get this settled as best and fast as i could. I will let you know his opinion but i would appreciate you sending me photos of you to my email so i could show that also to him while i talk him into having you work with us as a family. please kindly get back to me ASAP so we can move on with this.
Lastly I have attached photos of our family for you so you know exactly who you are talking to.
Till i hear from you again stay great always and have a wonderful time and hope to hear from you soon. Also if I do not respond to your email soon enough just know am not close to a computer but I will do my best to get back to you as soon as i can and I must let you know that am talking to two other people on this position and I will certainly let you know my family's opinion or decision on it.
Thank you!
Victoria.
Me
To
Victoria Bower
Sep 7
Hello Miss Victoria,
That sounds really good to me, I hope your husband and you find the best fit for your family. and if that happens to be me I am more than excited. Furthermore, I am happy to see some pictures of you guys. and attached are some pictures of myself. Some of the pictures are of me during triathlons and the other one during with my family.
Some of the questions that I have for you are:
• What do you expect of me? cook meals? etc..
• Is your child on any medications? Does he have any special medical needs, such as allergies or asthma?
• Does he have any habits you are trying to break? Reinforce?
• What is your parenting philosophy?
• Does he have a routine such as playground etc..?
• Have you employed a nanny/babysitter before?
• Why did the previous nanny/babysitter leave the job?
• Would I be helping you Mondays to Friday from 9am to 4pm? or how is my schedule going to work out?
This are just some of the questions I believe are core to know about a new family.
Hope everything is great! travel safe.
-Ana
Victoria Bower
To
Me
Sep 9
Hi Ana,
I will like to first of all say thank you for the letting me view your pictures and I must say your picture is quite nice and we sure look forward to seeing more of you in person. Anyway i am most delighted and also I'm happy to say congratulations to you as i did have a long discussion with my husband over the issue and we did review a few applications together but we figured we should let you have the position as you seem nice and very sincere and also i wish to inform you that you will be starting this job as soon as we get back from London and when we meet i will put you through all necessary routine, Jamie as no special medication he is a healthy kid No habit yet he is just 11 months plus and he is very playful and likes watching cartoons and playing with his toys which i think its normal for his age no special philosophy because he is very young just normal daily things eat watch cartoons play with his toys and sleep, this my first time i am employing a nanny i just got back to working fully now!I will be so happy if you can help out Monday to Fridays because i need all the help i can get!.
So i am happy to say welcome to our family. We decided to let you have position and we all look forward to having you join our family as soon as we are back home. I'm sure Jamie will love having you around him as you appear to be a vibrant and enlightened person. As there happens to be a limited time at this time i wish to inform you that we concluded on getting to you your first one week pay ahead so you can get yourself prepared starting your new position with us, hence, letting you not have any troubles finance wise or any hindrances starting your new position. I want you to know that you have to be of good behavior and also very much upright and never to let this opportunity become a pain for us as we do intend to give you our best support as family and we need same support from you as well.
At this point i will need you to forward all your details in regards to mailing address(es) and also what your total weekly charge will be so my husband can ask his assistant to handle all that on our behalf before he leaves for his trip. I will forward you our flight reservations as soon as we make all plans.
Kindly get me your name payment should go in and where it should be mailed to and i will keep you posted if any matters arises.
Congratulations once more and we all look forward to having you come into our family and wishing you a happy time.
Warm regards,
Victoria.
Miss, Victoria
I highly appreciate you responding to all my questions. Indeed to say thank you and your family for offering me this exciting opportunity. I am very enthused about getting to know Jamie he sounds like a wonderful kid. Furthermore, I certainly plan to continue to build your trust in my abilities by working hard. You can count on me to be dependable and reliable. Monday to Friday sounds perfect to me. I look forward to meeting Jamie and your family. Be assured that I am grateful for this opportunity
My mailing address is:
(I gave her my address)
The Check can be under my name:
(I gave her my FULL NAME) WHY!
Safe Travels!
-Ana
Victoria Bower
To
Me
Sep 14
Hi Ana,
How have you been? I apologize for not responding earlier i have been extremely busy! I hope you had a great weekend..
Here is my flight schedule.
Outbound: Thu 18 September 14 - Non-stop - Duration: 10:10 Iberia
Departing: 10:20 Thu London Heathrow Apt, United Kingdom Terminal 5
Arriving: 14:30 Thu Houston George Bush Intercontinental Ap, United States
We can meet anytime this coming weekend and hangout so that i can put you through all necessary routine depending when you will be available!
I will compensate you on gas fee my husband assistant as issued your first week salary and you will have it this coming Tuesday to get you prepared.
I hope to hear from you soon!
Cheers!
Victoria Bower.
Me
To
Victoria Bower
Sep 14
Hi Victoria,
I had a very good weekend, I did a lot of triathlon training and Saturday all day I did volunteer work at Octoberfest for leukemia & lymphoma society, we had awesome weather thank God! & it was a really successful event. Hope yours was great as well!
I am very very excited to see you guys are coming back this week. Well my schedule is clear on Friday so we could meet then, however I know you might be a little tired from the flight so we could always arrange, but just let me know.
Furthermore, everything sounds absolutely great,
Thank you so much.
Looking forward to you guys arrival
Me
To
Victoria Bower
Sep 16
Hi Victoria,
I Hope you and your family are doing well. I received the paycheck that you told me about. However, I know you told me you will only pay me one week in advance? Just wondering if the paycheck covers the whole month or if there was a mistake because is made for $2, 790 dollars and I would like to confirm with you before depositing this check.
Sincerely
-Ana Bernal
Victoria Bower
To
Me
Sep 16
Hi Ana,
I got to find out that my husband assistant that was supposed to handle your weekly pay as we had discussed previously but sadly I received a message from her saying that she had mistakenly mailed to you both your upfront pay and money meant to cover for my traveling expenses and flight reservation back home thinking she was to make out a few weeks salary for you and i was actually suppose to go to the ticketing office to pick up tickets on today as we only reserved it previously so as to secure the reservation for specified date which is this Thursday! The situation really knocked me off and i have been pretty sad all through till this very moment and I just have not been able to get on a computer to talk to you sooner. This is a huge blunder and a very terrific issue to come up now, I have been totally devastated ever since I got his message, as i wonder what on earth was she thinking to have been so absent minded with this.
Below is a copy of the email she sent to me:
"Hello Mrs Bower,
I have mailed out the money from the post office to the information you sent to me. I put all the money in a check as i thought that was what i am suppose to do to cover for a few weeks salary as i had understood the message sent to me, the amount is exactly $2, 790.00, I put it in the check. I do plead with you not to be offended as this is a total mistake coming from me i was in so much hurry going to California and when i got there i mailed the check . I'm not sure what i can do right now as i am presently out of town and won't be back for 9 days as I do have some work/Family visit to do here but i think the mail should be delivered sometime now as it takes about two to three days to be delivered as i did post it on Friday .
My deepest regrets Mrs Bower,
"Helen Liao"
I'm sorry for any inconveniences this might be causing you and i need you to be sincere to me about this as we are already packed up and was hoping to pick-up tickets ahead of our flight for Thursday! When she messaged me saying she mailed all the money to you .
How best do you think you can help us with this so we can still cover for tickets and get back home ASAP. I need you to deposit the check and it will be available for cash within 24 hours all you have to do is deduct your upfront pay and i will see to the best possible way for you to send the rest of the money to me here to pick up flight tickets
I'm sending my warm and sincere regards and we all look forward to meeting you soon..Jamie is not feeling too good as he seem to have developed some sort of cold and i am taking him for doctor's appointment. I just feel sick about all these, please get back to me soon.
Thanks!
Victoria Bower.
Me
To
Me
Sep 17 at 12:31 AM
Hi Victoria,
I am more than happy to help you guys out, it is not a problem for me I could go and deposit the check tomorrow morning and send out the rest of the money anywhere you need me to. Give me all the information to where it needs to be sent to and I will do it. Mistakes happen and that's okay I'm just glad we were able to find out on time. I was actually really surprised when I saw that amount on the check, right away I knew that it must of been a mistake, so I didn't wanted to go ahead and deposit it unless I talked to you first. so I appreciate you clearing everything out for me.
Hope Jamie and you feel better soon get some rest, everything will work out!
Ana
This site is a total scam. I paid the 15 for the background check and now it's impossible to login into the site. It keeps saying I have the wrong password. I wish I had seen this page before I signed up. Now it has all my information like my credit card and SSN. What a scam!
Sittercity is filled with nothiinq bt people trynna scam real honest people seekinq for employment. Rather than them ruininq applicants backqround they should qet more strict on who posts jobs on their site. because if theyre so honest and bla bla bla why they have all these ###s trynna scam people. Always oferinq biq amounts of cash on a check mailed out to u. Usinq stupid sad stories such as a 6 yr old on a wheelchair. Men they needa qet these people before they ruin other peoples life by makinq them cash a false check. NO MATTER HOW DESPERATE YOU ARE IN NEED OF A JOB. DO NOT LET THESE MOORANS FOOL YOU. or u will soon c urself in court fiqhtinq a case on ur own cuz the person behind these email probably DONT EVEN EXIST.
We found a babysitter and everything. Even though she was terrible, that was our mistake. Sittercities mistake was charging me twice when I terminated my account after the first month was payed for. I had to pay for a month I didn't even use! Is there a way to refund their stupid mistake?
I joined Sittercity after hearing nothing but praise about it. I soon found out that I was very wrong. Not only did it never let me contact families, but when I finally gave in to the background check it failed me! Saying I had questionable areas and that my name didnt go with my social security number. I have never had so much as a ticket in my life and I get my account terminated!Also, Sittercity made many random charges to my bank account at various atms in Chicago where the headquarters is located. When I contacted the corporation of Sittercity not only did it take forever to get any response back, they took absolutely no blame, saying they do not handle anything with the background checks, but it is Lexis Nexus. All responses I got back were similar and heartless.
DO NOT USE SITTERCITY! IT IS A HUGE SCAM!
SCAM
Re: WAITING FOR WESTERN UNION DETAILS...
Mon, February 1, 2010 12:37:45 PM
From: May Rein
Add to Contacts
To: >
________________________________________
Ok, its not a problem ok...so pls get back to me as soon as you are back from Bank
Thanks
--- On Mon, 2/1/10, Jackie wrote:
From: jackie
Subject: Re: WAITING FOR WESTERN UNION DETAILS...
To:
Date: Monday, February 1, 2010, 4:48 PM
No problem. I will deposit the check to the bank now and if ever I can cash out the money... I'll go directly to theWestern Union and give you the details. But if ever the check will be cash out after 2 days... I can go to Western Union after 2 days. Thank you so much for the immediate reply Tim.
________________________________________
From: May Rein
To: jackie
Sent: Mon, February 1, 2010 11:34:46 AM
Subject: WAITING FOR WESTERN UNION DETAILS...
Ho thanks so much i really appreciate your care...All you need to do is for you take the check the to the bank now and deposit it, , or they will cash it for you immediately or it may take one or 2days, that is the Bank Procedure, So i will be waiting for western union details today as soon as you are back from western union...
Best Regard
--- On Mon, 2/1/10, jackie wrote:
From: jackie
Subject: Re: YOU ARE UNABLE TO SIGN FOR IT!
To: "May Rein"
Date: Monday, February 1, 2010, 3:21 PM
Hello Tim!
I just received the envelope from UPS and I just want to ask, if I'll bring this check to the bank, will they automatically cash it out? For some checks will take 2 to 3 days before we can cash it out. I'll wait for your reply.
________________________________________
From: May Rein
To: jackie
Sent: Sat, January 30, 2010 1:38:13 PM
Subject: YOU ARE UNABLE TO SIGN FOR IT!
Thanks so much i just check the tracking here too and i found out that the package have been reschdule till Monday cux you are unable to sing for it...i guess you will be able to get that on Monday morning, am so happy to let you know that Am so happy for your consistences, yeah the apartment is closer to you by the way cux my agent will get me a place closer, that is not a problem ok...just relax ok..also i want to know maybe you ve gotten the store to buy the tolietres and necessary things needed, See the details of the fist delivery below:
Your Tracking Information
Status: EXCEPTION
Last Scan: 1/30/2010 10:28:00 AM THE RECEIVER WAS UNAVAILABLE TO SIGN ON THE 1ST DELIVERY ATTEMPT. A 2ND DELIVERY ATTEMPT WILL BE MADE MASPETH, NY US
MASPETH, NY US
Carrier: UPS
Service: NEXT DAY AIR
Expected: 2/1/2010
UPS Tracking Number: 1Z906AY94498790372
--- On Sat, 1/30/10, jackie > wrote:
From: jackie
Subject: Re: PAYMENT DELIVERS TODAY...PLS GET BACK TO ME ASAP...
To: "May Rein"
Date: Saturday, January 30, 2010, 5:11 PM
Tim, I've just received your e-mail and as I've checked outside the apartment, the UPS has just left an InfoNotice letter posted outside the apartment. They didn't even get inside the building and just left the notice that they will be back by Monday before 10:30 A.M. so I'll just wait by then this Monday. By the way if you don't mind Tim, may I know where would be the address of your apartment here in New York so I have the idea to where I'll be working?
________________________________________
From: May Rein
To: jackie
Sent: Sat, January 30, 2010 7:36:31 AM
Subject: PAYMENT DELIVERS TODAY...PLS GET BACK TO ME ASAP...
Hello Jackie,
I tracked the check package now and it shows it will be delivering to you by today, UPS is the courier. here's the tracking number :1Z906AY94498790372, I want you to go ahead and deduct the money accrues to you from the check which is your deposit for the house help position, I want you to deduct $700 as your deposit and $150 for the shopping of toiletries and send the remaining to our Travel agent by today so that he can get us a flight ticketI guess you have his information with the check seent to you... So kindly get the money sent ASAP cos the arrival date depends on how sooner you can get the transaction done...
Here's my travel agent Info below, kindly get the funds sent to him viawestern union money transfer in cash only as thats what he said he accepts as form of payment for urgent service
Name: Denise Henderson
Address:141 south state street
City:Randolph
State:NJ
Zipcode: 07869
ALSO MAKE SURE YOU DEDUCTED ALL WESTERN UNION CHARGES FROM MY MONEY...
YOU WILL GET BACK TO ME WITH THE FOLLOWING:
1.M.T.C.N number(10digit) gieven to you by wetsern union
2.Total amount sent, after the deduction of every charges
3.Send the money in minute at western union
Kindly get back to me as soon as you've get this done. Hope to meet you in person
Thanks
--- On Thu, 1/28/10, jackie wrote:
From: jackie
Subject: Re: reply: Housekeeper from sittercity
To: "May Rein"
Date: Thursday, January 28, 2010, 1:56 AM
Hello Tim,
I've just got your e-mail and yes I'll accept the offer. I'll just wait for all your instructions and I'll be willing to do it. You can trust on me and I'll just do what I have to do. Here are the information you've asked:
Name to be on Check... Jackie
Address... address given
City... given
State... NY
Zip code... given
Phone number... given
Did you accept my offer? Yes
________________________________________
From: May Rein
To: jackie
Sent: Wed, January 27, 2010 5:43:05 PM
Subject: Re: reply: Housekeeper from sittercity
Am sorry for responding late to your mail, I have been out internet for some days.Am Tim and My wife's name is Rein, she's 5 months pregnant and this is her first baby. We are relocating to the City from The Scotland, I will be coming to there to work on contract basis with United States Environmental Protection Agency on a private research work So i need someone who could help me take care of house by doing some house work while am off to work.Someone that will also help in running some errands. I will be offering you $20/hr, i will be needing your services from for three hours at any suitable time of yours, Mondays through Fridays.. I believe you are fit for this position in as much you will prove yourself to be a reliable and good person, We have a financier that is based in the states and he will be handling the payment and some other expenses, so he will be the one that will be taking care of your the payment, I will instruct him to pay for the
first two weeks before my arrival so as to secure your service, actually i should have paid for more weeks but i will extend the payment if am satisfy with your service after the two weeks.
My financier will be making out a check to you before my arrival, you will be receiving a check of $3, 950 out which you will deducting your pay for the first two weeks and you will be using the remaining to buy foodstuffs and othe things needed in the house, you will getting this foodstuff on the day of our arrival which is 5th OF FEB. Actually all flights from the United Kingdom arrives at nights so you will be getting the foodstuff in the morning and making all other preparations. I will also instruct my Travel agent to mail the keys of the apartment to you so that you can do all other necessary preparations before we arrive, I will also email you the shopping list. You have to get all this shopping before our arrival so that we wont have to start running around when we arrive, So my financier would be needing the following Information to make out the check
Name to be on Check...
Address...
City...
State...
Zip code...
Phone number...
Did you accept my offer?
All i need from you is total honesty and sincerity. I know you will be committed to the work, You will also have a nice period of working with my wife. I will be waiting to hear from you
Thanks
--- On Wed, 1/27/10, jackie wrote:
> From: jackie
> Subject: reply: Housekeeper from sittercity
> To: [protected]@yahoo.com
> Date: Wednesday, January 27, 2010, 2:45 PM
>
> Good day!
> I'm Jackie and I want
> to apply as a house keeper. I worked as a part-time
> companion and baby sitting that includes housekeeping also.
> I have a CPR certificate and I'm a certified nursing
> assistant. I can provide you references attached in my
> resume. Thank you.
> Sincerely yours, Jackie
>
>
>
>
>
>
It's a scam. The bank teller told me if I knew the person who send the check and how did I got the check. And then that's it! She told me what I have to know how dangerous it is and I was so scared but thankful at the same time before it was too late.
The complaint has been investigated and resolved to the customer’s satisfaction.
I did not authorize recurring charges to my credit card and just discovered many months of charges. I have not used the site.
Please please please contact me as soon as possible. I'm very much interested in pursing a class action lawsuit against this unethical company.
Sitter city sucks, I totally fell into a scam really similar to the one on the top, and now I'm going to have to face soooo many consequences. I gave them 2, 600 on a freaking vanilla reload card. it sucks the whole situation.
Hi, I am a member of sittercity and I wanted to thank this guys because it's the best website ever. I found 2 part time jobs for myself and four friends of mine are actually working as babysitters only because of sittercity. They tried different employment agencies and they never found something. Me and my friends are grateful to sittercity.
Sittercity is a scam, Babysitting jobs are false advertising, they lie and say they are matchmakers, but they are not, Parents dont even know you exist if you are not on the first page results. It sucks, save your money, before using them and protect yourself from Identity Theft. Complaints keep coming and coming from my friends. Do not use sittercity.
No response - snotty replys back
Sittercity suckers you in to pay for a service, then has you waste your time filling out forms on line where they do nothing but stay on their hard drive. It tells you can advertise the service you need. So you fill out that form and "publish" it also. It doesn't publish the results like the web site says it does. You get no calls, no coorespondance, and the numerous sitters I selected and sent requests to - DO NOT respond. It is a scam to get your money and NOT provide a service. They took my $50 and I got no baby sitter and lousy coorspondance - 3 weeks late in cooredponding - just enough time to pay for another month's membership. The response some how twisted around to put the blame on me that they didn't do their job. This company needs investigated.
The complaint has been investigated and resolved to the customer’s satisfaction.
How about a complaint from a former 'sitter'. Someone used my password when I contacted CS to resolve a log in problem (got an error reading saying my account was terminated. Anyway the issue was resolved and I was able to get back in. A little while later tried to get back in again and the same thing. Found out from CS that claimed I sent a nasty email to them. I never contacted them by email, or became belligerent over the phone, in fact I was quite polite...but thinking back remembered the CS rep the FIRST time asked me to make a new pw and to TELL HIM it so he could 'enter it into the system. Guess he was a disgruntled employee and logic says here is the culprit. Anyway I am currently banned from their site and there s not a D*** thing I can do about it. So guess I will just use a competitor . BOO HOO.
Sittercity is a scam, Babysitting jobs are false advertising, they lie and say they are matchmakers, but they are not, Parents dont even know you exist if you are not on the first page results. It sucks, save your money, before using them and protect yourself from Identity Theft. Complaints keep coming and coming from my friends. Do not use sittercity.
I'm sorry that you didn't have a good experience with Sittercity.com. Our customer service team would be more than happy to explain how the process works and help you resolve any issues you may have faced.
You can email our customer service team at support@sittercity.com or call them (M-F 7am-7pm CST) at [protected].
Suzanne Marlatt
Sittercity.com
I have hired my babysitters from Care4hire.com and had great success. They have great customer service - and answer their phones! The sitters I have hired have been very responsive and dependable. I would highly recommend anyone looking for a babysitter to check out http://www.care4hire.com.
Service promised not provided
I registered for this site to find nanny jobs. I messaged over 30 families who were seeking nannies on this site and never recieved one response. I think this site is a scam, as it makes no sense that I would not recieve even one response. I'm curious to see if other people have had similar experiences.
The complaint has been investigated and resolved to the customer’s satisfaction.
Like Geena20 my SitterCity account/profile was terminated. Unfortunately, unlike her I NEVER received notification of this termination from SitterCity by e-mail, letter or even voice-mail. Instead I found out when my employers sat me down one morning saying they got a SitterCity Notice that I was terminated, that it was for 3 possible reasons, (1. underage, 2. didn't clear background check, or 3. violation of SitterCity terms), that they shouldn't communicate with me, that SitterCity is just being careful, and that they're not implying that I'm a bad person. OMG! I was dumbfounded and sickened!?!? Since then I've gotten the run around via the help/support phone and e-mail from SitterCity. I am certainly not underage. Being TrustLine Certified my background check is far beyond anything SitterCity offers. So then it has to be terms. According to their "terms" I can be terminated with no reason at all and without notice. The worst part however is that they contacted EVERY single family I've ever communicated with via SitterCity over the years warning them of my termination like they did my current employers. I've since lost a referral family I've had on my resume as they won't answer my text and e-mail. I have yet to see the full extent of the repercussions of SitterCity's despicable business practices.
Sitter City is not a scam. Care.com is a scam. I have already booked two jobs through Sitter City, and I've only been a member for a few weeks. What does your profile look like? What kind of messages are you sending out?
That impacts the kind of response you receive. Judging from the complaints on here some of you were 1. applying to way too many jobs to have been able to send excellent first emails to potential clients and 2. Not giving the site enough time to really work for you. Are your certifications in order? Do you have a web presence? What does your profile look like? Do you have experience? All of these things will affect your ability to find work through the site. If you don't have the necessary tools, then you can't expect for people to just hand over their elders, children, or pets to you. It's really competitive, and people are looking for the best caretakers available, not someone who doesn't care about what they are doing, have little experience, and are just looking to make a quick buck.
I'm a parent and want to respond to those who haven't received replies to your applications. It's true that parents can post a job before they really know what they're getting themselves into. I'm currently in that position. I posted a job last week and have received about 9 responses. I'm interested in reaching out to 1 or 2 of them, but in order to even see an applicant's full profile and reply to them I have to pay $35 for one month, $70 for 2 months, or $140 for a year of membership. Again, that's just for the chance to respond - no guarantee the arrangement will work out. I could just put in a little bit more effort to find someone on Craigslist or through word of mouth for free. SItterCity is a decent service but is really really pricey for just the chance to see someone's full profile who applied. I'm sorry to all you caregivers who've applied to jobs with no response. I'd assume that's what's happening.
I've never had a problem with Sittercity in the past. I've had to wonderful jobs with two amazing families through them. However I was recently contacted by what seemed a legitimate family on Sittercity looking to move to my area wanting me to nanny for them. It has now turned out to be check fraud. Luckily the postal service was suspicious and alerted me. I've contacted the bank from which it came and they were able to verify its not a valid check. I've alerted the FTC and my local attorney general. I do feel Sittercity needs to be very wary of who is using their site because it poses quite the threat to those of us who are hard working and honest. I was lucky, some other sweet lady may not be. Girls, be careful out there.
Sittercity is not a scam., There may be some problems with the site.. but it definitely works. I only applied to 4 jobs and got an email in response almost immediately. I'm still currently working with the family I found through the site making $33.33 an hour as a Nanny to one child and a personal assistant to his expecting mother. I also never went through with the background check and still get offers on a weekly basis.
please take off the fakes..ASAP
I (8-29-14) just received from a person looking for a caregiver for there sister answered me by wanting to know my address, cell phone, email address, home address so they could send me a certificate check...sounds like the old scam to take there check to the post office and forward x amount to another for store survey's...Today is Saturday, 8-30-16 so there isn't anyone at sittercity...there are a lot of people in need of money as myself who don't have the street smarts...why is the government letting sitter city get away with this...U put yourself at fraud for doing this...this is getting so out of hand and these websites need to be checked by the government this site sitter city and care...because you have to not understand English answer these frauds ...what a shame and how horrible that this goes on and on without any supervision diana 16828@aol.com
Hello I was a member of sittercity for like a year I found nannies and it was ok for me as a sitehe but I have cancelled and they continue to charge me. I am really sick of this situation and I dont really find a phone number that I can dial from Canada. This is not ok. They should respect when people doesnt want the service anymore.
Having the same problem and it's extremely frustrating! Have applied to over 50 positions and have received only 2 responses!
I found a pet sitter although it turns out that she lives a lot further away than the site said she did, so I ended up paying extra in gas money, BUT that is not what has me so upset at sittercity.
I cancelled the service a month ago, but just found out that they had auto billed me again almost $40. I sent off an e-mail but got the form response back. It's too late to call anyone tonight, but I don't hold out much hope for a resolution by phone (the past two times I've called by phone you get stuck in an endless phone loop until you're disconnected). Sittercity thrives on charging 'fees' and add-ons' on both ends (sitters and posters).
Other people have said that it took them months to stop being auto billed and I just pray that I can get out of this mess as soon as possible and without too much damage to my bank account.
About SitterCity
Overview of SitterCity complaint handling
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SitterCity Contacts
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SitterCity phone numbers+1 (888) 748-2489+1 (888) 748-2489Click up if you have successfully reached SitterCity by calling +1 (888) 748-2489 phone number 0 0 users reported that they have successfully reached SitterCity by calling +1 (888) 748-2489 phone number Click down if you have unsuccessfully reached SitterCity by calling +1 (888) 748-2489 phone number 0 0 users reported that they have UNsuccessfully reached SitterCity by calling +1 (888) 748-2489 phone number+1 (866) 205-5625+1 (866) 205-5625Click up if you have successfully reached SitterCity by calling +1 (866) 205-5625 phone number 0 0 users reported that they have successfully reached SitterCity by calling +1 (866) 205-5625 phone number Click down if you have unsuccessfully reached SitterCity by calling +1 (866) 205-5625 phone number 0 0 users reported that they have UNsuccessfully reached SitterCity by calling +1 (866) 205-5625 phone number
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SitterCity emailssupport@sittercity.com94%Confidence score: 94%support
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SitterCity address20 W Kinzie St Ste 1500, Chicago, Illinois, 60654, United States
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SitterCity social media
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Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025
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