This consumer actually just emailed us last night, around the same time this was posted with an inquiry into her order. She did not even give us an opportunity to look into her order before posting a complaint and has not contacted us prior to this posting or the email last night. I contacted her by phone upon recieving her email first thing this morning and have not heard back from her.
This customer was not approved for traditional financing but she did opt that in the event of this, she would like to do a credit rebuilding program that requires her to pre-establish credit by making a series of on time monthly payments that show she is willing and able to make consequtive on time payments. At which point, the rest of the balance will be financed completely and the products will be shipped. This is not our standard fianancing, as we don't acutally get paid until she fulfills the pre-establishment of credit. But we do understand that bad things happen to good people, and we want to provide an opportunity for people in her situation to re-build their credit history and still get the products taht they love.
This customer signed a seperate contract stating she would like to do this program should the need arise and when she received her first bill, which she states she's been paying on, a letter was included with the bill stating the finance circumstances pertaining to her order. The terms of this contract are clearly outlined and the consumer enters into it fully aware of the terms.
We are aware of claims online, but none of these claims are regarding our business or orders. Almost 100% of the claims pertain to a voucher for a two night's stay that we give away for attending our showcases. Most of these claims are pure speculation from parties who have never attended a showcase. Our vouchers are not scams and we do everything we can to make sure that all consumers receiving the incentive are booked and taken care of. We do have a BBB account with an exemplarary record; feel free to visit it: https://www.bbb.org/online/consumer/cks.aspx?ID=10705209422
Any questions or concerns regarding orders, vacation questions, etc, can easily be reconciled by calling our customer service department during business hours (M-R, 8-6, CST & F 9-5, CST) @ 866-897-7676 or emailing us: firstname.lastname@example.org.
Client Services Director
Simplicity Gourmet, Intl.