SUBMIT A COMPLAINT

Sherwood Park Toyota / misrepresented vehicle.

31 Automall road, Sherwood Park, AB, Canada Review updated:

I bought a used vehicle from Sherwood Park Toyota that turned out to be something completely different from what the sales representative said. The biggest surprise was the transmission. They told me it was a 6 speed (this model came standard with a 6 speed), but upon driving it home it was a 5 speed!!! Their "inspection" even missed a burnt out headlight!! Besides the misrepresentations, their service was terrible. When they say they will return your call, it might be in 4 hours, the next day, or not at all. Also be sure to watch the fine print when buying used from them.‎

Sort by: UpDate | Rating

Comments

  • Ja
      28th of Dec, 2013
    Sherwood Park Toyota - Over 1000 dollars added to price and rude!!
    Sherwood Park Toyota
    31 auto mall rd
    Sherwood Park
    Alberta
    Canada
    Phone: 780-410-2455
    Sptoyota.com

    I purchased a 2013 Rav 4 from this dealership, I shopped around and found the vehicle I liked at this dealership.
    Came to an agreement on price and gave a deposit of 1000 dollars to hold it.
    I was paying cash and when I came to pick up the vehicle there were added charges as follows:
    398 admin fee
    298 anti theft
    298 road Hazzard

    These were not disclosed or explained or agreed fby me.
    Robbery!!!
    These charges were added without my knowledge and finance manager Leanne was completely rude! The worst purchase experience I have ever had since I bought my first car in 1982, these people are rude and it is clearly a scam coming from the top, they told me that it is the way it is take it or leave it,

    And if I did not want to proceed they would keep my deposit.

    Do not buy from this dealership!!!

    Beware !!!

    0 Votes

Post your comment