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1.6 7 Reviews

ServerSupply.com Complaints Summary

1 Resolved
6 Unresolved
Our verdict: With ServerSupply.com's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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ServerSupply.com reviews & complaints 7

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Newest ServerSupply.com reviews & complaints

ComplaintsBoard
D
9:52 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

ServerSupply.com Dell MD32 controller from Serversupply.

Our company purchased a Dell MD32 controller from Serversupply. The person who was supposed to install the unit could not come into our office because he was sick and didn't want to infect anyone. By the time he came into the office the 30-day warranty window had expired. I contacted Server Supply by email informing them of our situation of receiving a nonfunctioning controller upon delivery. I offered to send the unit back to them so they could see that it was not abused requesting a working replacement. They refused. I believe we were cheated. I don't write reviews often but I felt I needed to warn other buyers to beware.

Desired outcome: Replace the defective unit with an operational one.

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J
12:19 pm EDT

ServerSupply.com It has been an absolute disaster serversupply.com.

It has been an absolute disaster serversupply.com. This website is a complete scam, and I found this out the hard way. I ordered a hard disk from their site.

Firstly they confirmed the part availability and charged us for the product. The next day they emailed me saying that the product I ordered was out of stock and that I should either cancel my order or wait another month for delivery!

The charged amount turned out to be non-refundable! This is a complete scam!

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7:39 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

ServerSupply.com bait and switch pricing

I ordered several parts from serversupply.com and immediately I recieved an invoice with my payment details. All the parts said they were in stock and would be shipping immediately. Two days later I get a call from a serversupply representative telling me that one of the parts I had ordered was out of stock. She said they would be able to get it in an additional 2 to 3 days but that the price would be several hundred dollars more. To me this was unacceptable as I had purchased the part and paid with my credit card two days prior at one price and now they're trying to tell me that I have to pay more.

In the end I had to cancel my entire order with them. They refused to honor the price that I had purchased the equipment from their website at and their customer service representatives refused to do anything. I will never do business with serversupply.com again and I don't recommend that anyone else does either. Terrible business practices and terrible customer service.

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Is ServerSupply.com legit?

Our verdict: Complaints Board's thorough examination reveals ServerSupply.com as a legitimate entity with notable strengths. Despite a 14% resolution rate on customer complaints, which invites a closer look, ServerSupply.com stands out for its commitment to quality and security. Clients considering ServerSupply.com should delve into its customer service record to gauge compatibility with their expectations.

ServerSupply.com earns 91% level of Trustworthiness

Perfect Trust Endorsement: ServerSupply.com achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for ServerSupply.com. The company provides a physical address, 3 phone numbers, and email, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

ServerSupply.com has registered the domain name for serversupply.com for more than one year, which may indicate stability and longevity.

Serversupply.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Serversupply.com you are considering visiting, which is associated with ServerSupply.com, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Several mixed reviews for ServerSupply.com have been found on various review sites. While some customers have had positive experiences with the company, others have reported issues with their products or customer service. It's important to read and consider a variety of reviews before making a decision to purchase from this website.

ServerSupply.com website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

However ComplaintsBoard has detected that:

  • While ServerSupply.com has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 14% of 7 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • ServerSupply.com protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
ComplaintsBoard
S
6:48 am EST

ServerSupply.com Our company purchased three servers from Serversupply

Do not buy anything from this website www.serversupply.com, it's a real scam! Too bad I did not read the reviews!
Our company purchased three servers from Serversupply and two of them arrived completely dead. When we wanted to return them we found out that warranty they gave us was expired! These scammers said that there was nothing they could do. They cheated us, sold us broken servers with an expired warranty and refused to refund our money. We reported these scammers and will sue them if they will not give us our money back. Avoid at all costs!

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R
12:25 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

ServerSupply.com I found that they sent me a scratched up used HARD DRIVE

Stay away from these guys. They did not send a tracking/confirmation email until I requested one. When it finally arrived 10 days after ordering, I found that they sent me a scratched up used HARD DRIVE WD 1600.It were made 06 Nov.2007.They sell usedREFURBISHED DRIVE.Their website and invoice (enclosed in the package!) clearly stated "new". When emailed they did not reply. When I called their Long Island City NY telephone number, they told me that I had made the mistake by sending it back! When asked if they would follow up by sending out a "new" unit they said no. When asked what about my order, they stated, "We will issue a refund"... I can only wonder when!

Read full review of ServerSupply.com and 2 comments
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Alkinda
, US
Oct 25, 2012 6:43 am EDT

Ordered 4 items, received 2. Charged for express shipping to reship the missing items. Bad practice, bad business, unreliable.

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ChingghisKhan UB
, MN
Aug 16, 2014 4:27 am EDT
Verified customer This comment was posted by a verified customer. Learn more

"WARNING! Read this before you loose money:I
purchased a NEW server with original HP warranty. The server arrived
DEAD! I was told that the warranty had expired and they can't do
anything about it. The server was a two year old piece of junk put
together from non-matching part numbers, totally scratched and dusty. DO
NOT GET SCREWED! I am out $3.418! I filed consumer protection claims
and I will sue them. What a headache!"

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ComplaintsBoard
W
8:03 am EDT

ServerSupply.com Definitely not a company I'll do business with again

"Definitely not a company I'll do business with again. I'll spend more elsewhere rather than risk not getting my money back for a defective/damaged product because it was a little late being returned. Kind of difficult to trust a company that sees no problem with these kinds of business practices. A company that cares more about the bottom line than customer satisfaction. I am sure that their motto is - There's a sucker born every minute... They will probably lose more because of my lack of repeat business than the $55 the motherboard cost. Which by the way, I paid more for a new one rather than used because I wanted the software, cables, manual, etc. but all that was included was 1 blank cd, 1 sata cable and 1 I/O shield. Out of the numerous on-line transactions I have completed, this order was without a doubt the worst experience I have had... EVER!

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O
7:46 pm EDT

ServerSupply.com Will never use server supply again

I ordered a used replacement HDD for a Dell D520 computer. After re-formatting the drive and loading my operating system, I ran the drive for about a week when it started throwing continuous errors, BSOD and so on. After running several disk checks, I realized that this was a failing HDD with many bad sectors and clusters. Much worse than my original HDD that this one was purchased to replace.

I emailed Server Supply with an explanation of the problems and a picture of the screen showing the errors asking for a replacement, but never received a response.

I chalked this up to a bad experience and will never use server supply again but I also want to make sure anyone else who considers using them can at least consider my experience before doing so.

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ChingghisKhan UB
, MN
Aug 16, 2014 4:23 am EDT
Verified customer This comment was posted by a verified customer. Learn more

"WARNING! Read this before you loose money:I
purchased a NEW server with original HP warranty. The server arrived DEAD! I was told that the warranty had expired and they can't do anything about it. The server was a two year old piece of junk put together from non-matching part numbers, totally scratched and dusty.

DO NOT GET SCREWED!

I am out $3.418! I filed consumer protection claims and I will sue them. What a headache!"

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RepairDrone
, US
Apr 09, 2013 1:33 pm EDT

Your complaint is contradictory. You said it ran fine for a week. There's no way anyone could know it was going to fail. Maybe your computer is suffering from hardware corruption due to failing components or some other problem. Nobody knows.

You should have checked the drives' internal controller to see how many hours were on it and whether it had suffered any read errors in the past, before using it. But you don't sound like a tech so.

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www.serversupply.com

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