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SerenataFlowers / my flowers were delivered to the wrong address!

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I ordered flowers from this website www.serenataflowers.com and did not receive anything and only lost my money. When I contacted them and told that flowers did not arrive they were surprised to hear that and said that order was delivered. I told them again that I did not get my order and they promised to find out what happened. Later they contacted me and said that flowers were delivered to the wrong address. I asked for a refund and they said that they were not able to do that and offered me a discount on my next order. I refused.
Stay away from these people!

  • Serenata Flowers Customer Care's Response, Mar 28, 2017

    Dear Ahnekk6262

    Thank you for your feedback.

    We are concerned to hear you are unhappy with the service you received and have responded to your query by direct message, requesting further information so we may investigate this matter for you.

    We, at Serenata Flowers, value our customers and we take pride in being customer centric in our business.

    Regards,
    SerenataFlowers.com

Ah
Mar 15, 2017

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