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Schumacher Home Builders / Terrible service!

1 2715 Wise Avenue, N.W., Canton, Ohio 44708Greenville, SC, United States Review updated:
Contact information:

In November 2007, we visited the Schumacher Homes center in Greenville, South Carolina and met with Ms. Lisa Olson of Schumacher Homes. Based on a previously provide quote on building a home on our land in the Greenville area, we entered into a contract with Schumacher to have our home built. This contract was wholly based on us obtaining, through Triad Mortgage, an acceptable (to us) mortgage.

After dealing with Mr. Matt Surface, it was readily apparent that Triad Mortgage (owned by Schumacher Homes) was a total 'rip-off' organization. The mortgage quoted to us by Mr. Matt Surface (if one can really believe that name) was a full 2% above prevailing rates for the same mortgage and Mr. Surface indicated that they would require $65K down. This 'offered' mortgage was totally unsatisfactory to us and we informed Schumacher Homes of our decision.

We then received a letter stating, in essence, that, due to our failure to live up to the contract, that Schumacher Homew would refund our deposit. As requested, we returned their 'homeowners manual,' signed a letter requesting our refund and sent it out via certified mail to Schumacher Homes in Greenville, SC. This package was received by Schumaker, according to USPS tracking on 24 December 2007, however it was not picked up by Schumacher personnel until 13 January 2008.

When my wife spoke with Ms. Lisa Olson of Schumacher homes on 20 January, she was told that the check was being cut and that we should receive it within the next 'day or two.' This is the 25th of January 2008 and we have yet to receive the check.

Additionally, during our negotiations with Schmacher Homes, we were told that we were entitled to a $15K discount if we purchased prior to the end of November 2007. When we asked about the discount with Ms. Olson, she denied ever having said that, although the $15K discount was advertised on the Schumacher web site during October 2007. By the way, Schumacher is now offering a new BMW automobile to anyone purchasing one of their homes.

Between Schumacher and Triad Mortgage, there were more lies told than the law allows and their purchase contract, of which we kept a copy clearly states that 'if owner acceptable financing cannot be arranged through Triad Mortgage, all funds deposited will be refunded'... yet another Schumacher lie.

My wife and I were extremely fortunate to have concluded this purchase prior to going any further. Schumacher's ability to live up to their advertisements is seriously in question and I would recommend NOT doing business with them. In a 'buyer's market' such as we have today, we are confident that we will find a reputable builder, however, it most certainly WILL NOT be Schumacher and we urge others not to go down this road.

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  • Br
      19th of Jun, 2008
    0 Votes

    There are so many things wrong with this complaint that it is comical.. First of all, who would need to deal with a mortagage broker that is 2% higher than anyone else.. Uh could it be that they have TERRIBLE credit?? Second, they needed $65, 000 to put down on the house?? at 10% that is a $650, 000 house and at 20% that is a $325, 000 house.. Schumacher's deal was for $15, 000 in upgrades to the house NOT a $15, 000 discount and they would LEASE you a BMW for a year NOT BUY YOU ONE!! Our Schumacher house if wonderful and we love it!! Take this for what it's worth!!!

  • Ma
      13th of Aug, 2008
    0 Votes

    Hi, My name is Mary Becker and I am the Vice President of Sales & Marketing for the company. Firstly, I’m sorry that you had a poor experience in one of our offices and I am very sorry that I haven't responded sooner- this online complaint just recently came to my attention. I realize that you didn't choose us to build your new home, and subsequently moved on to another builder and I sincerely wish you the best of luck in your home building experience.

    I would really appreciate the opportunity to close the loop with you personally so that I can better understand the situation you experienced and to make sure that we have at least done our part to properly conclude our business with you and your wife including returning any deposit money and respecting your future contact preferences.

    If you are willing to contact me, please call 1-800-813-1116 x309 (my direct extension). I look forward to speaking with you personally about it.


    Mary Becker

  • Sy
      6th of Oct, 2008
    0 Votes

    Another great move by Schumacher is that the require a builders risk policy purchased at the time
    of loan application--the policy is non refundable.
    We paid $2300.00 for this policy and we've lost
    that amount even though we decided not to accept the loan. Why not insist that the policy be bought
    after closing and before construction begins--would that make too much sense?

  • Sy
      6th of Oct, 2008
    0 Votes

    Today we concluded any chance of having Schumacher build a home for us. Their mortgage company TRIAD put us through unbelievable loops and hurdles to obtain a mortgage. They earlier agreed to wave the PMI on our mortgage for a mere $500.00
    a month as our project appraised for the amount
    they said would qualify us for a waver of PMI.
    In the final analysis when the loan was accepted
    the condition of paying PMI was insisted upon by their underwriter--they would not back down.
    We refuse to close they welched on their deal.
    Now they want to find us a new lender--No tyhanks guys--it's over

  • To
      20th of May, 2009
    0 Votes

    Schumacher Homes is a total joke. We talked to them on several occasions a couple of years ago and there were three different sales people in a short period of time. The straw that broke the camels back for us was this new sales guy with these HUGE eyebrows that kept trying to push us into buying a house. He scared us away, he kept saying "what do you think about going forward with this today" about ten times. They must be desparate to be using tactics like that.

    I ran into someone that built a schumacher home and their basement leaked for over three years without resolve. stay away from these guys, they are not reputable. We chose Wayne Homes as our builder, the process was flawless except for the drywall which they fixed after we complained about it.

  • Bu
      8th of Dec, 2010
    0 Votes

    I praise anyone whom did not build with Schumacher Homes and suffer the problems I had and the prblems I am stuck with. They show you their 6 steps in owning a home. Sit back, relax, and then enjoy. Even though you have a signed contract, they do not have to follow their own wording because of special clauses in the contract. Good example is the Limitation of Damages. It took Schumacher Homes 6 months to begin the construction and an additional 12 months to complete (with many defects) and I was stuck with paying my construction loan penalties forcing me to accept the home "AS IS." I was not neither was Mother Nature the cause for delay. If you would like the full story and pictures, please send an email to

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