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Santander Consumer USA / auto loan

Dallardsville, TX, United States
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Santander consumer usa, bought out citifinacial auto, who originally held my car loan! It has been a nightmare ever since! They have charged me numerous late fees and when I asked for proof in writing, I never received it! They had rude, people who could barely speak english call me up to 6 times a day for payments, so I filed a cease and desist order to stop the calls! They applied almost all of my payments to interest and after 7 years, my 2007 chevy cobalt still isn't paid for! To make a payment by phone they charge $10.87! And they mail their statements out 10 days before the payment is due! Other creditors give you a month before your payment is due! I will say that santander did have a few people who did work with me, but on july 21st, 2016, they had my car repossessed right out of my handicapped parking spot at approximately 10:00 pm! I have a life threatening illness, kidney disease and other health issues which they are aware of! I called them the next day to see what I could do to get the car back! Hopefully, I am getting my car back after paying $20, 310.78 to santander already! I have never had anything repossessed! It is so embarrassing! But, I need my car to get to the three doctors that I have to see, and I can't take public transportation because I have severe osteoporosis and can't walk, sometimes the pain is debilitating, and also kyphoplasty holding my spine together (form of cement). Sorry to all the other victims!

Jo
Jul 26, 2016

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