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Samsung Electronics / refrigerator

1 El Paso, TX, United States

Purchased a $3000 refrigerator from Home Depot. Of course their warranty only covered thirty days which we started to have issues with the ice unit 4 months after purchase. I called Samsung they sent a technician and of course they did a minor repair placed a bandaid on it if you will. So a couple of months later the freezer starts doing the same thing over again. So Samsung sends technician once again and again and again all for the exact same problem. Issue gets resolved temporarily but never fixed. So of course in order to save money for the company they won't replace the unit. I have to pay for technicians to come and "fix" the problem every time. Unbelievable, my advice to anyone reading this... DONT BUY SAMSUNG. They have the worst customer service, not to mention they don't have Samsung technicians in El Paso so they had to "train" Dish people to fix their appliances.

Samsung Electronics
Samsung Electronics

De
Sep 22, 2018

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