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Samsung Electronics / defective galaxy s7

1 Houston, AK, United States

My galaxy S7 does not rapid change. The battery drains while using the phone attached to the charger. I took the phone to a repair shop recommended by Samsung and they cannot repair it. I contacted the ERC department for Samsung, I explained that my business would be damaged by having to send my phone in for service, which requires a minimum of a five day turnaround. There was a hold of $431.92 placed on my credit card to facilitate shipping a replacement phone. I was promised that within two business days I would receive an email telling me when I would receive the replacement. I initiated this request on 6/9/18. Today 6/9/29 I still don't have a replacement phone. The Samsung support number is being answered by outsourced centers around the world. They are running me around in circles and never helping to resolve my issue. I request that someone with the authority to resolve this issue contact me at [protected]

Jo
Jun 29, 2018

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