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Salute Credit Card / Cancelling Card issues

1 WY, United States Review updated:

I was issued a credit card in 09/06...My card was canceled this last fall within a week a receiving a credit line increase to $500...I made all of my payments on time, and most of the time over the amount owed for the month... OK first slap in the face...
The guy with customer service told me well you can apply for an account with Tribute Mastercard...So I did and got that card same bank basically for both...
Today I received a letter stating that if I pay down my account with Salute I can get cash back up to $118...Hmmmm sounds great, if only I hadn't paid off my card on Friday...This being Wednesday...On the phone with them again...A middle east guy working customer service told me there was nothing they could do...Spoke to supervisor, guess what nothing they could do...I dont think it is fair and I feel that we should get our fees back...
Speaking of fees...When I paid off my account I did not pay the internet fee of $4.95 to pay over the net...Well now I still had a balance of $4.95 due to that, Once again contacted customer service, Once again told could do nothing...So to pay my balance again completely in full I had to pay $4.95 balance plus another $4.95 fee to pay the first fee to have a $0 balance...
I am with anyone else on class action civil suit...
AND IF YOU DIDNT CATCH IT IN THE FIRST PART OF MY COMPLAINT TRIBUTE IS THE SAME COMPANY...BEWARE IT MAY HAPPEN TO THAT CARD AS WELL!!!

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Comments

  • Sa
      10th of Jun, 2009
    0 Votes

    I had a Salute credit card until they cancelled the program last fall. Although I understand I still owed the principal and the current APR, they were still charging me a $9.95 a month account maintance fee for the "Priviledge of maintaining an account". That "privilege" was the $1500 credit line that was taken away, therefore there should not continue to be an account maintence fee. This, added to the APR, brings it to a whopping 28% APR. Paying the minimum payment of $41 per month, only $8.90 went to the principal. It would take nearly 13 years to pay off the loan and the total payments come to over $6200 dollars, when the principal was only $1367. That's over 4-1/2 times the original amount! I spoke to two customer service reps over the phone and was told there was nothing they could do as this was part of my cardholder agreement. When I told them the agreement stated it was for the priviledge of maintaining an account and what were the priviledges they were unable to answer that. A manager is supposed to call me back in 3 days to discuss this. If they don't or do and won't remove the fee, I'm filing an online complaint with the FTC.

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