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4.4 147 Reviews

SafeCart Complaints Summary

124 Resolved
23 Unresolved
Our verdict: Expect excellent service from SafeCart. While their resolution rate is high, always verify their service terms. Read customer testimonials, both positive and negative, to gauge their service's reliability and responsiveness. Have all relevant information ready when dealing with their customer service for efficient problem-solving.
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SafeCart reviews & complaints 147

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2:56 pm EDT
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SafeCart driver detective

Con Fecha 11 de Agosto de 2010, adquirì El Programa " Driver Detective "en EE.UU. 39, 90 Dólares, valor Cuyo me FUE Cargado dos Veces en mi Tarjeta de Crédito .
Agradecere Devolver la suma de mas Cancelada .
Atte .
Héctor caña Salucci
Correo electrónico: [protected]@gmail.com

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2:20 pm EDT
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SafeCart fradulent claims about product

I was looking for software to fix a problem with Microsoft Picture It 7.0. Their website reads: Automatic Driver Updater. Free Download: Drivers for Microsoft Pitcure v.2001. After downloading, I was requested to "register" my download. After submitting my info, I was informed that I had to pay 29.95 for one year's use with 9.95 for an additional year. I was promised 60 days to reverse the charge. After using the software, I learned there is nothing at all connected with Microsoft Picture It 7.0 on their list of drivers they were supposed to repair. I have contacted my credit card company who advises they will be able to do nothing until the charge comes through. I have Vista on my computer and all updates I need otherwise are regularly updated. It is companies like this with false advertising that give the legitimate businesses a bad time. I only hope I do not have a problem getting the charges on my card reversed. Nell Harris, Gray, Georgia

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SafeCartSupport1
Victoria, CA
Dec 22, 2010 3:51 pm EST

Hello Neil,

I apologies you experiences problems with your Purchase. You could have contacted SafecCart at [protected] regarding the refund for this program. The phone number to reach our customer support line is listed on our website Safecat.com and would have also been listed on the bottom of your SafeCart Receipt.
If you have any questions please don't hesitate to give us a call.

Regards,
Kristy

SafeCart Customer Service
www.SafeCart.com

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12:07 pm EDT
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SafeCart pc cleaner

I was offered a free scan from pc cleaner. When the scan finished, I had several items on my computer (According to pc cleaner) that needed to be removed. When I started to have them removed that is when I was informed that in order to remove all of the threats on my computer it would cost me $29.95, but that my computer would run better & faster. But after the money was paid, low & behold, my computer had not changed at all. It still ran slow, and then began to freeze up on me when I was in the middle of something I was doing. Now, I have no idea how to go about getting a refund for this rip-off!

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Patro
Boyd, US
Oct 07, 2013 5:13 pm EDT

I did get my funds back as I paid with Pay Pal and now will go in and check the recurring and will change passdwords.
My computer was slow but is really bad now since downloading safecart. i cannot get into my add and remove file to make sure it has been uninstalled. I feel safecart is at faulkt with that. i have to take my computer in now to get all cleaned. I am very upset as I use that computer for my job.
Any one else have problems deleting the program? If not, then how did you do it.? Like above, I cannot get into my uninstall program.

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PATTI KURT
Covina, US
Aug 19, 2013 3:29 pm EDT

THIS IS A SCAM. THEY CHARGED ME 29.95 AND IT DID"NT FIX NOTHING ON MY COMPUTER. I HAD TO TAKE TO A SHOP AFTER I WASTED MY MONEY OM THIS "CRAP"..., MY COMPUTER WORKS GREAT NOW. I WENT BACK ON THIS SIGHT AND THEY HAD THE HEART TO TELL MY COMPUTER NEEDED FIXING, 'again". what a rip off...

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Dont Trust SafeCart or PC Cleaner
, US
Jan 29, 2013 7:40 pm EST

Yes, PC Cleaner is a SCAM. I have spent countless hours in undoing this SCAM. If you happen to pay by PayPal, make sure you go into what is called Recurring Payments and CANCEL future Recurring Payments cause if you dont you end up with a NASTY surprise 6 months later. Next change all of your passwords for PayPal and Security Questions. If you cant find the Recurring Payments section, then go to the CONTACT button for PayPal and call them. They will take care of you. The first time PC Cleaner through SafeCart tried to charge me something my bank put a stop payment on them. We thought it was the end of it. 6 months later SafeCart is making unauthorized transactions through PayPal. Contacted bank reported SafeCart, contacted SafeCart and did speak with a human being who knew I had placed a Dispute on my PayPal account. Funny...how did they know this information, and they were very insisting on me removing the Dispute so they could give me back my money. I contact PayPal and talked to a higher up that stated NEVER cancel a Dispute if a merchant tells you to do so, this is just another sign of bad things. My issue is resolved and SafeCart WILL NOT be a problem in the future. In fact what is funny is that SafeCart does NOT have a phone number for PC Cleaner only a email address. And PC Cleaner is not on their list of Software companies they deal with. Um HELLO SCAM SCAM. So DONT do what SafeCart Rep mentioned about, instead contact your bank, contact PayPal and make sure you put a STOP to SafeCart, and make sure your Recurring Payments (which SafeCart claims PayPal automatically set me up on) is STOP. Change ALL of your Passwords. Pass it on SafeCart is NOT SAFE, and PC Cleaner is SCAM.

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jerry arnold
Morristown, US
Dec 17, 2012 12:23 am EST
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safecart you have taken my money out of my bank account please give it back didn't order anythang from you (jerry.arnold93@yahoo.com).

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Sue Monson
Balaton, US
Oct 12, 2012 11:15 am EDT
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I canceled my pc cleaner and you still charged me want my money back in my acct as soon as possible!~!~!~!~!~!

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boopinbetty
millsap, US
Oct 05, 2012 9:01 pm EDT
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you all have taken my money out of my bank and i want it back please, , betty mcride16@yahoo.com, , , thanks

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boopinbetty
millsap, US
Oct 05, 2012 9:00 pm EDT
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i di not ask for this and i want my money back" now" thank you and dont be taking my money out of my account, , that is steeling, , bettymcbride16@yahoo.com

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dostancia
, US
Jun 26, 2012 4:50 pm EDT
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Common complaint it would seem -
Paif 29.95 for Fast Again PC Booster, via PayPal.
Thought I'd boughty something but turned out I needed to contact them by phone. I use my phone for the internet connection. Thery didn't know how )I may have misuinderstood) to guide me with hard-wired internet. I can read but can't hear well. Asked for my money back. They put me on some sort of hold (no dial toe and no signal). Held for a few minutes and gave up. Decided to eat the $30.
Notified by PayPal O'd agreed to regular payments going on indefinatelt to SafeCart.. $15 twice a year. PayPal let me cancel that. I'm still out the $30 and have fingers crossed S afeCart can't get me for some kind of contract fault.

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joyce allen
Haverhill, US
Mar 16, 2012 10:13 am EDT

Scam?

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joyce allen
Haverhill, US
Mar 16, 2012 10:12 am EDT

Same problem here PC runs no differently than before. Charged my card$39.94 which I will pay but sorely disappointed . Be nice to know if the company will stand behind their agreement Would this be considered an online scam?

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5:18 pm EDT
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SafeCart fraud

Once more I have received a charge of $39.94 on my Visa card for something I have NOT ordered or een knnow anything about --- This outfir is a definte scam!

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SafeCartSupport1
Victoria, CA
Dec 22, 2010 3:54 pm EST

Hello Jacque,

If you have received charges on your statement that you do not recognize SafeCart would have been happy to have answered any questions in regards to the transaction. Our Customer Support number is listed on our website at www.safecart.com.

Regards,
Kristy

SafeCart Customer Service
www.SafeCart.com

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12:45 pm EST
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SafeCart overcharge and frozen computer/can't contact the company

This company advertises software to fix your computer and states they will only charge $9.95, instead they charge $39.94 and it freezes up the computer.

When you try to call or contact them they do not answer their phone ... automated answering service just plants you on hold. They do not answer emails with complaints.

I am in the process of getting Discover Card involved ... help with disputing the charge. The products I bought:
RegCure
ParetoLogic Privacy Controls

I found the following address and wrote to them but they did not reply in any way.
ParetoLogic Inc.,
1827 Fort Street,
Victoria, BC
V8R1J6
Canada

Following is a list of partner companies ... beware of them as well:
Partners List

* AHA Computer Co.
* ALT126
* Argent Solutions
* Asknet (DE)
* Asknet/Softwarehouse
* Avanquest
* Blufile
* Bluesquad
* [protected]@re
* CAIP/ACFI
* ClickHere2Network
* CoGen Media
* CommTouch
* CompUSA
* Fed. Harley-Davidson Clubs (EU)
* Flexera
* Forrester Research
* Frame4 Group
* Global Computer
* Intel Business Exchange
* IPL Systems
* JSC Softkey
* Laplink
* Katron

* Immunet Co.
* Netcomtech
* Netscape
* PatriotNet
* PC Security Shield
* Poco Systems
* ProPcM.com
* Reboot Consulting Co.
* RevenueWire Inc.
* Roche GB Limited
* Softchoice
* Softonic
* Software Express
* Softwarehouse.biz
* Softwarehouse.de
* Software Paradise
* Sunbelt Software
* TechOne Computers
* TigerDirect
* Tribeka
* TTAsia
* West Coast Labs
* WorthyDeal
* XIT Distributing

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christiane shertz
Torrance, US
Sep 11, 2012 10:59 am EDT
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The same for me - I got a technician from "iIdia" or "Pakistan" . . . some outsourced employee to help me download . . . and at the same time he was downloading the software he was harassing me to buy a yearly plan - I said harassing me because I told him repeatedly that I wanted to think about it and did not want to buy it now - he kept on and on and would not let me get a word in - I was so frustrated that I hung up on him while he was still connected to my computer - when I turned on my computer again, I was unable to get internet, many things were gone and I knew this guy did it because it happened immediately - I had to bring my hard drive to Staples who told me there was a virus, etc. - this cost me $200.00. Christiane in Torrance, California.

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jaelave 1
, US
Oct 28, 2011 5:11 am EDT

the same here I bought driver manager software from them and it crashed 2 of my computers within minutes of being installed.

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Daniel Taibo
Richmond, US
Mar 10, 2011 6:48 am EST

I need to download Pareto Logic which I paid for Registry Clean-up my e-mail is ardt2007@sbcglobal.net I need the KEY No.
My name is Daniel J. Taibo live in Richmond, Texas 77407

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5:50 pm EST
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SafeCart unautherized credit card charge

My credit card statement shows 3 charges from Safecart, which I never authorized, 1 for 39.94, and 2 for 1.00 each. I haven't even heard of the company. I would greatly appreciate a procedure to get rid of the charges and, if possible, instructions on how to bring this fraud to the attention of appropriate authorities. Thanks for your help.
Gary Schumacher

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12:49 pm EST
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

SafeCart - fraud

I was ordering computer software and everytime i tried to put my card numbers in, it said invalid card.i noticed the numbers would change and i thought i did put them in wrong!I was charged me three times for $29.95 from www.safecart.com and i never recieved anything and do not want to recieve anything from them but the money back on my card. This is the...

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7:42 pm EST
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SafeCart unauthorized money taken from acc't!

This company sent me a cancer patient, on chemo a popup telling me my pc, was infected with a trojan, malwares, spywares, and at any second if I did not upgrade and download my pc, I would destroy my pc, and lose all pics, downloads, music, etc. I just lost my mom. So I had prec ious pic just taken in july. A new niece, well, the download was free for 30 days and then at the end of the trial period, I would call the above [protected] where no one answers!Ever. I tried, my bank tried, my atty office tried, the bbb. Tried, so it is fake too. The worst thing is the very next am. I got up and seenon my nephew's pc, (Mine was froze up, still is) safecart. Took 169.93 out of my disability checking account. Now I have no computer to take to chemo! I am out 169.93 + 20.13 for something else "safecart" needed. I live on dis of 860.00 monthly. They are theives, I want them taken out of paypal's acct's. I will file with the better bus. Bureau. Lets start a petition, I will be the first.. Who will be the 2nd. Against this fake, lying deceitful co... I live in missouri and will call my atty. Gen off. Monday and start there pay pal is looking into a fraud case against them. I think they found the right person to pick on this time. I lost my pc, 90 % of my enjoyment and activity is gone with no pc. I can't email my family in ca. And get new pics sent of my niece etc. I feel they should be responsible for replacing the pc's that were destroyed by there unlawful deceitful downloads! Please someone back me up here... I will wait to here from anyone that was hurt by "s a f e c a r t " god richly bless and keep this thanksgiving holiday.. Tresa

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SafeCartSupport1
Victoria, CA
Dec 22, 2010 3:46 pm EST

Hello Tresa,

I apologies you have experienced any inconvenience. If you were expiring any problems with the program you had purchased you could have contacted SafeCart.com at our toll free number [protected] which is also displayed on our website and receipt of purchase.
Questions about any of the products you purchased we would also be happy to assist you in getting a hold of the publisher of the product.

Regards,
Kristy
SafeCart Customer Support
www.safecart.com

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11:50 am EDT
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SafeCart I want my money back

This company wants to fix my computer for 39.94 and it is not broken. It is a scam. Their phone
message gave the time they were there and no one answered only told when they should be there.

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roberta chambers
Armagh, GB
Dec 31, 2013 2:53 pm EST
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I discovered on my bank account that £23.10 was deducted on 23rd December, 2013 and I did not give authority for this. If I do not get re-imbursed I will notify my Bank and they will take action.

Roberta Chambers
roberta.chambers1@btopenworld.com
Please arrange refund a.s.a.p.

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theodore Lemanski
Merrill, US
Oct 23, 2009 10:42 am EDT

I was charged $39.97 to fix my computer, and then another $9.97 for data recovery and I got nothing. this is a ripoff

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11:11 am EDT
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SafeCart foreign transaction fee

Bills itself as "WWW.SAFECART.COM usa" but when you get your credit card statement, there is a "foreign transaction fee" because they are actually in canada.

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Elizabeth Osgood
Waco, US
Jan 10, 2012 2:04 am EST

I bought PC cleaner. I called to cancel it. They ask if I would speak to a tech. The tech said I needed my computer serviced. I did, he sold me a service for 475.00 good for 3 yrs. He said it would take a hour to complete. That he would call me back with results, no one ever called. I looked for an e-mail, I didn't get one. It worked I guess for the most part. However my computer is freezing up. Can you help me?

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Antonio Nùñez Casillas
, MX
Feb 23, 2011 12:53 am EST
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I want to buy some controlers, but when I write the number of my Card. they say it is not valid, What can i do?
Please answer me to my direction in Yahoo
ermanolobo2003@yahoo.com.mx

Thanks a lot.

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10:01 am EDT
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SafeCart credit card scam

had trouble with computer down loaded this product or tried to and it did not fix the problem they said it cost 9.95 and charged my crdit card 49.95 and found out this is a monthly chg. con't fall for SAFE-CART anything or the repir under the name of paretologic

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betty Manis
Clinton, US
Feb 14, 2011 1:54 pm EST
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on 02/10/11 I purchased driver cure with automatic renewal, uninstalled on 02/11/11. My credit card showed 2 charges for each service I wold like afull refund on my credit card as the service did not work to speed up my computer as it claimed ! Thank you, Betty Manis at betty.manis@yahoo.com

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ecop
, US
Feb 09, 2014 7:06 pm EST

I had the same experience and just want them to be shut down.

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Christine at SafeCart
Victoria, CA
Jul 24, 2009 12:08 pm EDT

Hello,

We are happy to assist you with a refund for this purchase. Having said that, we do need to be contacted directly in order to do so.

Our Customer Support team can be reached toll free at [protected]. We are available to take your calls Monday through Friday from 9:00am PST until 5:00pm PST. You can also reach us through email at customerservice@safecart.com.

I am also happy to let you know that there are no monthly charges for software purchased through our site. Every transaction is a one time charge.

We look forward to hearing from you.

Best wishes,

Christine
SafeCart Customer Support
www.SafeCart.com

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1:05 pm EDT
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SafeCart unlawful money taken out of my bank account

Hey I am 77 had 4 heart attacks and I am on s. S/i can, t afford this scam. It caused me to have 7 bad checks in one month. Anyone know how to get them stopped?

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mattthewbryan
Rogers, US
Mar 29, 2011 2:16 pm EDT

notified company directly that product did not correct problems and asked for refund from comapny directly . But all I get is the runaround, bombarded with canned customer report tickets. I am titred wit those companies that tried to sell a product that do not measure up to the promises made in their advertisements

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jako þorsteinsson
, IS
Mar 05, 2010 7:04 am EST

Heil og sæl, ég pantaði Avira Antivir control center, ( tilboð 9 $ fékk reikning kr 26.95 $
kr. 29, 97 $
kr 29, 97 $

samt. 86, 89 $

Vinsamlega hafið samband við söluaðilja.
kv Jakob Þorsteinsson

mail jakobkk@talnet.is

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Christine at SafeCart
Victoria, CA
Jul 21, 2009 1:12 pm EDT

Hello,

SafeCart is more than happy to assist you with this matter.

The charge itself would have been for some sort of software purchase. Please contact us directly so we can help you to resolve this matter as quickly as possible.

Our Customer Support team can be reached toll free at [protected] EXT 7. We are available to take your calls Monday through Friday from 9:00am PST until 5:00pm PST. You can also reach us through email at customerservice@safecart.com.

We look forward to hearing from you!

Best wishes,

Christine
SafeCart Customer Support
www.SafeCart.com

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6:22 pm EDT
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SafeCart extra charge plus froze my computer

May 25 recd notice computer drivers extremely out of date and try a free update. Ended up with screen asking for $29.95 and was charged $39.90. When I tried to update mouse data, the download froze my computer in mid cycle. Cant use computer now shows errors-deleted Driver Detective immediately. Want refund. Filing complaint with Paypal.

Edna

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Update by edmae
Jun 06, 2009 6:41 pm EDT

Computer screwed up--=frozen, won't come on, can't use. Tried to contact SafeCart.com for refund; no satisfaction. Now contacting Paypal and eBay for Resolution Refund as well as my credit card. Want my 39.90 back Deleted Driver Detective as soon as first freeze-up. Their driver updates a farce. Not free as stated. RIPOFF. Don't know how to fix my computer.

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Christine at SafeCart
Victoria, CA
Jun 15, 2009 7:10 pm EDT

Hello,

I was unable to find any emails regarding this matter from you in our system. Having said that, I am happy to resolve this matter for you and I have requested a refund for the $39.90 charge. You will be able to confirm this in your PayPal account within 24 hours. Please keep in mind that the funds were sent back to your PayPal account directly. If you would like to have the funds moved from PayPal to your personal banking account, you may need to contact PayPal with that request depending on how your PayPal account is set up.

If there is anything else I can assist you with, please do not hesitate to contact us directly. Our Customer Support team can be reached toll free at [protected]. We are available to take your calls Monday through Friday from 9:00am PST until 5:00pm PST. You can also reach us through email at customerservice@safecart.com.

Best wishes,

Christine
SafeCart Customer Support
www.SafeCart.com

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1:54 pm EDT
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SafeCart driver detective

http://www.driver-detective-free-download.com/?tid=g-us-driverdetective

driver detective
was totally useless
i was promised refund if unhappy with it
and was unable to use the software
asked for refund
even asked paypal to help
they didnt do any thing either

waste of money ..
people are total rip offs

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Patrick Buchwald
, US
May 01, 2016 10:21 am EDT

I just brought the driver detective also they said in the ad I was getting a 10 dollat discount but when I was charged they took the intire 39 dollars
ripped me off then the program didn't install the driver for my web cam todays date is May 1 2016 left a recording at their office they will have 3 day then I will file a law suit in the district court here in Anchorage I ll ask for not only the 39 dollars but also for the time it took to receive my refund including having to travel to Anchorage and book a hotel room at the Capt. Cook this will put somewhat a strain on me but I figure the court will allow me to ask for compensation for my hardship hmm like maybe 150.000.00 DOLLARS THESE AZZWHOLS BEEN RIPPING PEOPLE OFF FOR YEARS NOW IS THE TIME TO ACT AGAINST THESE SCAMMERS

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davi fiske
North Hollywood, US
Aug 24, 2014 12:56 pm EDT

Would you please cancel auto pay I do not wish to use this program any more. I have found that it does not work on my computer and I am pay for a program that is going to be taken off my computer.
I.D. call-u047140524-77jru
please send a copy stopping auto pay to ranch1@radrunner.com

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paul kwiecien
Southampton, GB
Jul 28, 2012 5:16 am EDT
Verified customer This comment was posted by a verified customer. Learn more

This product is completely useless, my computer crashed and i had to do a system restore to remove it..
I have been charged extra for the support team, and i cant cancel the automatic renewal service which was not agreed by myself.
The price of £19.97 was charged at £32.09.?
I WOULD LIKE A TOTAL REFUND AND APOLOGY FROM YOUSELVES FOR MISLEADING ME AND YOUR OTHER CUSTOMERS.
Please respond and confirm your intentions.
Thankyou,
Paul.

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Robert Grass
, DE
Jan 11, 2011 2:09 pm EST

Habe Driver- Whiz am 30.12.2010 gekauft Rechnungs.Nr 2314349 Auftrags Nr.30.12.10.Am 11.1.2011 Schreiben auf mein Widerruftsrecht der Vertragserklärung geschreiben-DRDW-E 30121 D-14 SUY Mit der Bitte Geldrückerstattung, habe wenig Hoffung? robertgrass@unitybox.de

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bundy63
Bundaberg, AU
Jul 20, 2010 8:17 pm EDT
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I agreed to pay $9.97 was charged $39.97 These thieves ripped me off. How do i get my money back?

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bundy63
Bundaberg, AU
Jul 20, 2010 8:11 pm EDT
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How do we get our money back from these theives & STOP them doing it again. Paul Robinson, colorspan63@hotmail.com

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Maurice Fearon
Maryport, GB
Apr 29, 2010 6:24 am EDT
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Again my complaint is simple I cannot reload your program after the program was wiped not I cannot contact you on your emaill adress this is wrong I am prepared to give the program a chance please contact me

Regards

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Maurice Fearon
Maryport, GB
Apr 29, 2010 6:16 am EDT
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I purchased a program from you and it failed to work on Windows XP 64 bit, the computer supplied me with Windows 7 but wipeed the computer how do I reinstall the program with out a down load, and try and see if it works again

Regards

M Fearon

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r.ippolito
, US
Feb 26, 2010 10:24 am EST

I bought the driver detective on 11-08-09 . you billed my credit card. I had problems with downloading and decided to cancel this order. and asked for a refund . I was told i should have requested within 60 days. i requested in 2 days. and still have not received my refund. my credit card is still being charged 39.90.
how do i get my refund back. the phone [protected] is the wrong #.. i want my money back...do i have to contact a lawyer to get this matter solved. r. ippolito, waynesboro, va

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J.Haggerty
Phoenix, US
Feb 02, 2010 4:08 pm EST

See above where my complaint is written.

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SafeCart software charge-no product

After making a purchase thru Ebay and paid thru PayPal, a window popped up for this Driver Defender. I thought the charge was $10. Next thing I know my account is charged $39.90. Sent an email stating I wanted to cancel, no response. Weeks later, I have this icon on my computer from Driver Robot saying there were critical updates for my drivers waiting to be downloaded. When I attempt to download, I can only get to the registration. When I register, it then wants me to pay $39.90, or provide a Key #. Are Blitware (Driver Robot) and Driver Detective related? Are they both scams? So far, I haven't received anything for my $39.90. Not paying another $39.90

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Helga H Oldenkamp
Atlanta, US
Apr 12, 2011 8:16 am EDT

This product was charged to my Amx on march 13 2011. I did not see that it ever downloaded.
Please clearify and explain to me how I may look for evidence of your product on my computer.
Please answer me promptly.

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Edward Francis
Rayleigh, GB
May 15, 2013 5:58 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I am advised that you have cancelled my automatic Payment arrangements with PatPal. Please explain since I have always been able to make payments this way without any problems.
Edward Francis

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Brian Madson
Brisbane Metro Area, AU
Aug 29, 2016 7:52 am EDT

On April 13th i authorised the cost of a download for $39.08 Aud. I have been debited twice by Safecart through Paypal. I have to pay the account in full to not be charged a credit late payment fee.It is very annoying as previusly I was cahrged for something I did not order.Please arrange a credit to my account and I will not use this Company again.Twice is enough. Please advise me of the outcome and the credit to my account. Brian Madson Email address is harryo@westnet.com.au

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Pobilare
, US
Aug 29, 2016 7:52 am EDT

I ordered 1 download of Spyware Doctor, for $29.99. When My credit card bill came, I was charged twice. I tried calling their number. They always say their customer help is busy. Can never get through.

As I read the complaints, I see this is a typical buisness practice.

Please people out there. Beware of Safecart.com.

Trouble is, you don't know that is whom your transaction is being billed through. It seems you can't trust anything on the internet. Except maybe Amazon.com.

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charles marks
Gascity, US
Aug 29, 2016 7:52 am EDT

didn't like and was unhappy with you adding things to my account. the yearly thing wasnot ordered and i don't want the product, so please refund my money or are you in this just to take money from unhappy customers who can advertise this. thankyou and hope we can solve this problem now.

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Walivove
, US
Aug 29, 2016 7:52 am EDT

I have in my Pc a Registry Mechanic and Spyware Doctor although these program does no do " all" what I expected I decide to give a try to Driver Detective. When I saw the the program was no as good as the one I have The same day I sent e-mail to Driver detective to cancel the order. Some of the e-mail address were a failure .So I wrote severals e -mail to Pay Pal to cancel the order and to " www.Driver Detective customerservice.com." and the mail went thru, but no answer yet from neither one. So today I sent an email to safe cart.com and looking to the people they ripoff I do believe I am another one in their pail.I know they receive the e-mail because I don't receive back a failure message. But they don' t answer. It is any thing I can do to get my money back?

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Judy Henry
Collingwood, CA
Jun 15, 2016 3:41 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I have sent many messages as they state cancellation can be at anytime...I have tried all hours to contact at the number stated on their website without success.

I do not want this program, I want a full refund and they are charging my credit card monthly for a service I don't want or need...please help!

I told them that I did not want this to begin with...I only purchased from Advanced Tech Support, not safecart...I told them via phone call that I did not want to purchase as I am on geared to income...I need to recover these expenses immediately.

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HockeyReferee
Springhill, CA
Apr 01, 2013 4:13 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I went on-line and purchased Optimizer Pro on March 21st through PayPal. While I was ordering the product and proceeded to check out another box indicated that if I purchased that product as well, it would be free shipping, otherwie I would have to pay $28 dollars and change for shipping. So I decided to cancel the product, I then contacted your department and they assured me a total refund of $40.14, but this charge was put on my account and never refunded. I trust that you will refund thsi amount, otherwise I will have to contact PayPal to have them investigate. I

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Peggyabailey1
Huntington, US
Jun 15, 2016 3:41 am EDT
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Took 2 payments out this month 1 on the 15th and 1 on the 17th.. I would like the 1-$19.99 put back into my account ending in 0691--thank u

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roger rerun
Old Hickory, US
Dec 23, 2013 1:35 am EST
Verified customer This comment was posted by a verified customer. Learn more

This message is intended as a response to-- DIXIE DEAN.
You claim to want a refund on all moneys that was taken out of your account. ?

I have a question for you___ JUST HOW WOULD THE SOFTWARE COMPANY HAVE TAKEN THE MONEY FROM YOUR ACCOUNT?
" unless you gave your account number and info to them " when you ordered their software !
I for one really wonder about your claim. Money just don't zap from your account. They would have to have your account
number and banking details to charge / debit your account.

Dixie Dean, what your claiming really does not seem logical.
If you are falsely claiming money was debited from your account just because others who do have legitimate complaints.

Falsely claiming you didn't authorize a debit / charge from your bank account is a FEDERAL CRIME.

Again, just how would the company have got your account / bank details to have taken the money ?

You say you never ordered anything from them: it just don't add up Dorothy.

Making false claims in regards to banking, electronic banking, etc. These type things are investigated by the U.S. Secret Service.
If you indeed ordered and authorized the money from your account, there is an electronic record, Dorothy.

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SafeCart charged 2x for same product

I order from regcure;on 3/2/2009 a software. Order id:ptlc-u280209-19hla for the amt. Of $29.95 a regcure and privacy control for $9.95 for the total of $39.90 safecart bill my paypal the amt. Of $39.90 twice for the total of $78.80 paypal sended e-mail to safecart asking for the extra money they charged but nothing happen. Isended an e-mail to safecart, they said they will get in touch with me, but never did. I calledsafecart [protected] and press#7they will not answer

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Update by jose a. pedroza
May 17, 2009 2:05 pm EDT

The software I oder was no good to me it did not cure my flashing windows. I want a refund for the extra amt. they charged me.

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swain hardee
Wilmington, US
Mar 30, 2009 4:41 pm EDT

Ten days gone by and no goods from regcur invoice #ptlc - u210309 - 05qtz
Send status on order

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amadeusmozart
St. Clair Shores, US
Jan 15, 2013 10:22 pm EST
Verified customer This comment was posted by a verified customer. Learn more

One other thing--the phone numnber given by Christine, [protected] EXT 7 doesn't work.

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amadeusmozart
St. Clair Shores, US
Jan 15, 2013 10:17 pm EST
Verified customer This comment was posted by a verified customer. Learn more

You can count me among the victims who have been swindled by SAFECART. I purchased REGCURE on 06/18/2012 for the amount of $39.94. The actual price was supposed to be $29.95 and was told by a technician an error had been made and I would credited $10 immediately. Well, guess what? I never received that credit! What a surprise. Now, even after being charged $39.95, they're charging me again--they did a scan of my system and said if I wanted to fix 5, 487 registry errors, I'd have to cough up another $39.95. What kind of company are you running here? Needless to say, I'd like to have a complete and total refund credited to my credit card for the purchase of this utterly worthless software. To spend one penny for this junk is one penny too much. HELP!

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not happy in ms
, US
Dec 16, 2012 2:31 pm EST

Help i just ordered it was to be 34.95 you charge 54.95 i want it cancel now. please

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juju0227
The Villages, US
Dec 07, 2012 2:57 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I was told that they could clean up my computer which would make it more efficient and speed it up.they would fix for free. I was then told that II had hundreds of problems, but said it would Cost $39.94to fix.. I told them to cancel the entire procedure and to remove their software from my computer. Guess what? They are still there haunting me day and night AND $39.94 was charged to my account. How do I get in touch with these people. I tried e-mail with no luck. I will try the phone # given, but do not expect any help with that either. Help!

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Christine at SafeCart
Victoria, CA
May 19, 2009 5:34 pm EDT

Hello,

I have reviewed your recent purchase and I was unable to find any direct contact with our company in regards to it from PayPal. Having said that, please rest assured that we will be more than happy to assist you with this matter. Our Customer Support team can be reached toll free at [protected] EXT 7. We are available to take your calls Monday through Friday from 9:00am PST until 5:00pm PST. You can also contact us through email at customerservice@safecart.com. If contacting us through email, please be sure to confirm which license keys you have activated so we can refund the other order.

I look forward to hearing from you.

Best wishes,

Christine
SafeCart Customer Support
www.SafeCart.com

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SafeCart unworkable product

downloaded product and the product did not corrected the computer software problem.

i want my money back product downloaded may 2nd 2009

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Shirsha
Barnstaple, GB
Mar 18, 2013 3:18 pm EDT

I was caught out by this Company too. Saturday 16 March 2013. Spent ages with their `Technical Support` person, who eventually put a "cleaner" on that would take "half-an-hour" after which she would call me backl - she did not call back .or since, and the computer ithen n worse mess than before - I only had a problem with a hotmail account but afterwards could not even get on the internet!
I spent some hours before I was able to get my pc back into the condition it was prior to Safecard interference!
They have already charged my account, but a complete waste of time and money..
PS. DID OTHER "CLIENTS" ALSO MAKE SURE TO UNTICK THE BOX WHICH INDICATES THEY WILL TAKE A SIMILAR AMOUNT IN 6 MONTHS ?! i have forewarned my bank on that one, just to make sure, even though I did untick it !

Shirsha

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P. Stolnicki
Akron, US
Aug 01, 2011 2:02 am EDT

This system is also too complicaed for me and want to cancel and get a refund!

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allanNZ1
, NZ
Jul 25, 2010 2:48 pm EDT

Computer kept telling me to use these products to fix slow computer. Downloaded this product Safecart Drivercure and another one called Dri 247livesupportinc. Computer crashed after installing. Had master dual drives on my computer. Changed one to slave. Formated the other one master. Reinstalled all programs. Lost all email accounts stored on computer and down loads. On the slave data hard drive I found problem was wins Blackbird virus that had penetrated through my Nod 32 antivirus software. Read in Google what this virus does. It points you to these programs for the sole purpose of selling them to unsuspecting public. Complete fraud. Programs are a complete rip off. Cannot contact the program people for refund and lost all down load information that was stored in the email file.

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psantini
Sunbury, US
Mar 09, 2010 8:59 am EST

I don't understand the product myself. I have tried several times to use it and it does nothing for my computer. In fact I am no longer using the computer I installed the software on. I downloaded RegCure! I have tried contacting safecart for a month and can never get ANYONE ON THE PHONE. Next I am sending A letter to safecart and regcure for a refund of my money. I hope you can get a refund also.

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JOHN ROSSI JR
Englewood, US
Oct 01, 2009 11:01 am EDT

SYSTEM DID WORK FOR ME WOULD LIKE REFUND. THANK YOU. JOHN ROSSI JR 36803-32F20-85DE4-8D823

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Daniel Cassidy
Camano Island, US
Jun 23, 2009 4:04 pm EDT

The system is much to complecated for me and I want to cancel my purchase and get a refund

Daniel Cassidy
PTLC-U180609-87AYV

6/23/09

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SafeCart Rip Off

www.safe -cart.com are not to be trusted, be careful of them. P.V.B.Marco they put charges on that are not justified

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ann battese
DALEYS POINT, AU
Feb 22, 2012 3:53 am EST

my licence ky [ s ] IS C4A2-FSEF-O342-C2ED I NEED TO CANSELL PLEAS AS IT IS NOT GOOD FROM MY LAP TOP AS I HAVE ALREADY GOT ON E BUILT IN MY LAP TOP I THANK YOU FOR YOUR HELP MY EMAIL ADDRESS IS apokerqueen@hot mail.com once again thankyou
i hope that you will refund my money back in to my visa ann battese

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Christine at SafeCart
Victoria, CA
Apr 29, 2009 6:51 pm EDT

Hello Phillip,

I can completely understand the frustration you go through when you see an unrecognized charge on your credit card statement. Here at SafeCart, we would be happy to assist you with this issue, however we would need to be contacted directly.

First, let me tell you a little bit about SafeCart, as this might assist you with recognizing the order in question.

SafeCart is one of the Internet's leading credit card payment services. We primarily transact digitally downloaded products like software, ebooks and the like. With support for over 26 currencies, we provide digital download product publishers a way to accept online payments for their products.

Having said that, I have reviewed our site and I have found a recent purchase for software under your name in March of this year. We would be happy to explain the charge and/or assist you with a refund if one is required. Our Customer Support team can be reached toll free at [protected] EXT 7. We are available to take your calls Monday through Friday from 9:00am PST until 5:00pm PST.

I look forward to hearing from you.

Best wishes,

Christine
SafeCart Customer Support
www.SafeCart.com

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SafeCart unable to reach re: double billing

I order RegCure and had it on my February Visa bill. Then when it didn't work, I tried again to download it, this time using a Discover card. They said it would be 9.99 off but now I am being billed the full price again! I tried to email them and called the number that was given, which simply directs you back to their Website! Since I don't want to pay twice for the same service, why didn't the company notify me that I already had it?

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SafeCart unauthorized charges

I have been rip off by this company, they got access to my credit card and charged to my card a product I don't have or want or ordered. I have request a refund and have not gotten it and would like a refund as I am person in my 80's and do not know how to use the computer, my daughter is making this report for me.

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Linda
, US
Jun 14, 2009 4:31 pm EDT

As I said this company charged my credit card 49.90 for which I have no clue what it is for. And you can't get a hold of them by phone..only by internet and then the company name never comes up. The message says go to www.safecart.com/order lookup but that never comes up on the list when you go to that sight.

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JOAN EREAUT
Victoria, CA
May 04, 2013 5:57 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Two charges made to Master Card, one for $10.77, the other for $22.69, both are unauthorized.

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autigger88
Rome, US
Jun 12, 2011 12:05 am EDT

My paypal account has been charged 3 times for SafeCart. I didn't have a clue what it even was. I have sent e-mails but no response. I am getting ready to report them and call an attorney because this seems to be occuring each month. Let me know if anyone can help

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Christine at SafeCart
Victoria, CA
Apr 06, 2009 4:10 pm EDT

Hello,

First and foremost I would like to apologize for any inconvenience that may have been caused by this issue. Please rest assured that we would be happy to help and resolve this matter for you. To d so, please contact us directly.

Our Customer Support team can be reached toll free at [protected] EXT 7. We are available to take your calls Monday through Friday from 9:00am PST until 5:00pm PST. You can also contact us by email at customerservice@safecart.com.

I look forward to hearing from you.

Best wishes,

Christine
SafeCart Customer Support
www.SafeCart.com

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Phone numbers

1855 432 0727 808 178 8882 More phone numbers

Website

support.safecart.com

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