Rugs USA / No Shipping

NY, United States Review updated:

I ordered a rug on Dec. 10 for a Christmas present. So here it is December 28 trying to find out why no rug has been shipped, why nobody called me and why I haven't even received an email.

After waiting 10 minutes for a customer service rep, I was told to wait why they contacted the manufacturer. "Oh, sorry that rug is on back order". Well back order this!! When I asked why didn't email me about the backorder, she said their must have been a communication problem. I then canceled my order.

Now Christmas is gone and the person did not receive the rug I was going to give and Rugs USA DID NOT CARE. Do not do business with this terrible company.

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  • He
      Sep 30, 2009

    I'm having the same problem Thier customer service is aweful I used them 3 or 4 times before and everything went well this time it has been a night mare somepne new must be running the show please don't use rugs USA

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