I ordered a rug on Dec. 10 for a Christmas present. So here it is December 28 trying to find out why no rug has been shipped, why nobody called me and why I haven't even received an email.
After waiting 10 minutes for a customer service rep, I was told to wait why they contacted the manufacturer. "Oh, sorry that rug is on back order". Well back order this!! When I asked why didn't email me about the backorder, she said their must have been a communication problem. I then canceled my order.
Now Christmas is gone and the person did not receive the rug I was going to give and Rugs USA DID NOT CARE. Do not do business with this terrible company.