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Rugs USA / No Shipping

NY, United States Review updated:
I ordered a rug on Dec. 10 for a Christmas present. So here it is December 28 trying to find out why no rug has been shipped, why nobody called me and why I haven't even received an email.

After waiting 10 minutes for a customer service rep, I was told to wait why they contacted the manufacturer. "Oh, sorry that rug is on back order". Well back order this!! When I asked why didn't email me about the backorder, she said their must have been a communication problem. I then canceled my order.

Now Christmas is gone and the person did not receive the rug I was going to give and Rugs USA DID NOT CARE. Do not do business with this terrible company.


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  30th of Sep, 2009
Agree Disagree 0 Votes
I'm having the same problem Thier customer service is aweful I used them 3 or 4 times before and everything went well this time it has been a night mare somepne new must be running the show please don't use rugs USA

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Rugs USA Logo Rugs USA
Customer Service
Overall Satisfaction Rating

34 Reviews
8 Santa Fe Way
United States - 08512
+1 609 447 4515
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