robertson pools / bad management

1 Frisco, TX, US Review updated:

Do not use Robertson pools, or KEVIN DUTRA. He is a liar and has no knowledge of pools, equipment or products. He will tell you what you want to hear to get the deal signed. Make sure you get a breakdown for everything(and I mean EVERYTHING) in writing, and keep it handy you will need it. Once contract is signed they got you. Never seen a pool company and person(KEVIN DUTRA)SO ARROGRANT. The work crews do good work when they get the correct direction from office, which is not often. Never say a company with so many issues of back stabbing, lack of communication, and lack of management direction(ERICH RANSLEBEN). If you think these are good people and will treat you right, you are falling right into their plan. Give them a deposit and sign contract and see what happens. A lot of talk and no action, they built pool wrong because KEVIN DUTRA never turned in upgrades, but was sure to charge us for them. Do NOT give them money up front you will regret it. Again I would stay away from KEVIN DUTRA--A WORTHLESS ARROGRANT LITTLE BOY!!!

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  • He
      Nov 19, 2012

    It is sad that a customer has to go to this length to express his views. Attacking individuals and calling them derogatory names is just childish. Air your grievances the old fashioned way...pick up the phone and solve the problem with conversation. This is just libelous abuse.

    +2 Votes
  • Al
      Dec 14, 2012

    We had same experience. STAY AWAY!

    +2 Votes
  • Bk
      Feb 06, 2017

    @alangd We had a similar bad experience with Kevin in 2016. He did not update the construction office with our final plans. Thank goodness we kept our own copy for proof. That was just the start of our terrible experience with Robertson Pools. Lack of communication and bad management all around. Do not use.

    0 Votes

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