Repairtech reviews and complaints
Website is not available anymore
I purchased an expensive Digital SLR camera from Nikon 2 years ago. I purchased an extended warranty with Repairtech. My camera needs service due to not working. I went on line to get the information from the warranty company so I could send it in to them for repair but the website came up and stated "Domain for sale". They are gone. I need my camera fixed...
Read full review of Repairtech and 1 commentNot honoring their warranty
Spent $299.00 for a 3 year extended warranty June 2008. May 2009, I need a tech to check our TV - I can't contact RepairTech by phone (disconnected) or by their wedsite (gone). When I called FotoConnection (where I bought the TV), they told me that Repairtech was not honoring any contracts purchased before June 2008 and that they have changed their name...
Read full review of Repairtech and 1 commentFile Complaint
What to do if you fell into the RepairTech scam: 1. File a formal complaint with New Jersey Consumer Affairs online at www.njconsumeraffairs.gov or call [protected] and deal with the automated service. 2. Send in all documents that may support your complaint, i.e. copy of warranty card, contract, sales invoice. I called [protected], waited half my day...
Read full review of Repairtech and 2 commentsWarranty problems
This is the short version - I bought two warranty's from Abe's of Maine while I bought my Toshiba TV. My TV has had no problems until now, I need a new bulb due to the TV indicating this condition. Approximately one month ago, I asked various Abe's of Maine Reps what was going on with RepairTechs phones and my inability to contact them. [I love this part]...
Read full review of Repairtech and 2 commentsfraud
This is a scam operation that sells aftermarket warranties on consumer electronics. These guys don't answer the phone, don't do anything, never get back to you, and they I suppose will soon be out of business, leaving many people who paid good money for warranties with nothing. I would be happy to be involved in a class-action lawsuit against them. I have notes and records of the hundreds of times I tried to get through to them. Now the have stopped answering the phone.
The complaint has been investigated and resolved to the customer’s satisfaction.
Bad service
STAY AWAY! CHECK Better Business Bureau Rating!
I purchased a 3 year warranty on my Nikon Cool Pix 7600 Camera from Repair Tech. The company should rename themselves Rip-off Tech. The battery door clip broke (as many of them do because of a design problem as I later found out). As directed by Repair Tech, I sent the camera to their 'authorized dealer' Precision Camera (no precision at this company). Precision said the camera had physical damage. Repair Tech said the battery door repair was not covered under the warranty. The camera was not dropped or immersed in any fluid. The latch broke from normal wear which is covered by the Extended Service Contract. Repair Tech refused to repair the camera under the warranty which I purchased for $29.99. I called a ton of times and the calls are forwarded to a voice mailbox in which no one has returned my call (left over 15 messages). Precision said the repairs would be $145 including labor and parts. I purchased a new camera for the same cost which is better and faster than the Nikon. I have requested in writing and voice-mail that the $29.99 paid for the extended service contract be refunded to me as they did not honor the contract. Repair Tech should be required to contact all of their contract holders and either apologize or refund the service contracts if they do not intend to honor them. I have spent 30 hours trying to get the camera repaired between, calls to get it repaired, sending it for repair, finding out what the repair delays were, finding out why the repairs wouldn't be covered under the contract I purchased, getting the camera sent back to me and follow-up to try to get my initial service contract fee refunded. This is very sad and very illegal.
The complaint has been investigated and resolved to the customer’s satisfaction.
I purchased a 4 years warranty through TOPCHOICEDIGITAL.com and now that i need a new bulb for my projector this warranty card seems to be worth nothing at all. Tried the website www.nothingbutservice.com and there is no website there ! then I searched for NCS or REPAIRTECH and no luck : ( I also have a warranty through CPS and I'm trying my best to get something out of them but they turned my claim down once and its a battle. I recommend Buying from a bigger store next time like Costco. As I remember the BBB sent me a letter a while back saying a company i bought something from was being sued and that I could be part of it. Didn't think much of it at the time but I'm not Sure this was that Company.
Warranty Resolution Center offers help for digital camera owners with Repairtech warranties!
Got ripped off by a useless warranty when Repairtech closed doors and disappeared? Well join the cub! Southern Photo Technical Service in N Miami Beach Florida, a honest, Independent Authorized Service Center got ripped off too.
Repairtech Inc. disappeared and never paid Southern Photo tens of thousands of dollars for repairs they did for Repairtech customers.
Southern Photo is stepping up to help some customers and created a warranty resolution center to help digital camera owners get cameras repaired with help from the retailers that sold the Repairtech warranties. Visit http://www.warrantyresolutioncenter.com for details of the program set up for digital camera owners only. Southern Photo cannot offer help with Tvs, computers, GPS and stereos etc. They only do photographic equipment.
I've had a similar problem with these scammers. They opened a new company with no affiliations to run from honoring their old claims . Notice how all the content is simlar to their other scam sites. I think the only thing we can do is expose these scammer for who they are.
The list of scammer sites
www.repairtechinc.com
www.globalwarrantysolutions.com
www.repairclaim.com
www.nothingbutservice.com
Scam and cheating
I have had a similar problem with this company as previously reported. My extended warranty was supposed to cove on-site repair but none was supposedly available in this area so RepairTech sent a shipping label for my Sharp Aquos LCD which had no sound. After waiting a week to contact RepairTech (because of Jewish Holidays in June) I finally managed to get the unit to an authorized sharp repair center. It took 1 month to apply compound to heat sink. After unit was returned the problem persisted. So in October I contacted RepairTech again and dealt with an extremely rude Nicole Brathwaite. I had previously dealt with Michelle and Jason and although they were polite nothing ever got done. I finally spoke with a Jim Melnick (x245). got a shipping label and sent it back to the same repair facility. It is now mid December and the repair facility will not ship my TV because RepairTech is refusing to pay for the repair. DO NOT GET A CONTRACT FROM REPAIRTECH.
The complaint has been investigated and resolved to the customer’s satisfaction.
ABE'S OF MAINE.com sold me this useless RepairTech warranty in 2007. Today, I went to use it, and that's when I found it is USELESS. When you dial the number on the contract, I am forwarded to my local cable TV company -- and all I want repaired is my dishwasher! ABE'S OF MAINE won't lift a finger to help. Was on phone with ABE'S for 15 minutes while they mustered up the kahunas to tell me what everyone else already knew! And, for my $700 dishwasher, they'd like to encourage me to just buy a new one! Outrage. Will never do business with ABESOFMAINE.com again.
Yes, these guys are scammers! Buyers BEWARE! RepairTech is an awful company and you should not do business with them. Time to put these guys out of business and have them stop stealing peoples money. I hope some lawyer takes their time to hit them with a class action lawsuit.
Here is some contact information I've found on other websites for the a##holes at this company. Maybe you can get through to them.
RepairTech Inc
Phone: [protected] (Previously Published, but no longer working)
Fax: [protected] (Previously Published, but no longer working)
Phone: [protected]
Phone: [protected]
Fax: [protected]
485 Route 1 South Bld C Suite 205
Iselin, New Jersey, 08830
King of the Thieves - Joseph Saieda
Joseph Saieda aka Joe Saieda - jsaieda@gmail.com or jsaieda@repairtechinc.com (I read this goes the this idiots BlackBerry) [protected] - Exec VP
Iman Mounesa - Manager/Supervisor - Imounesa@reapirtechinc.com or iman@repairclaim.com
Barbara - Claims Person - Barbara@repairclaim.com
info@repairclaim.com
http://www.repairclaim.com
http://www.repairtechinc.com
http://www.repairtechinc.com/products_covered.asp
http://globalwarrantysolutions.com/what_cover.php
http://www.amtwarranty.com/
Check out recent complaints against RepairTech.
http://www.complaintsboard.com/?search=repairtech
http://www.resellerratings.com/store/RepairTech
http://photo.net/digital-camera-shopping-forum/00A1fr
Their BBB Certification was REVOKED! TOO MANY COMPLAINTS UNRESOLVED!
http://newjersey.bbb.org/WWWRoot/Report.aspx?site=89&bbb=0221&firm=10002076
If you need a warranty, you'd better stick with the safe bet http://www.warrantech.com or http://www.repairmaster.com
I've had a similar problem with these scammers. They opened a new company with no affiliations to run from honoring their old claims . Notice how all the content is simlar to their other scam sites. I think the only thing we can do is expose these scammer for who they are.
The list of scammer sites
www.repairtechinc.com
www.globalwarrantysolutions.com
www.repairclaim.com
www.nothingbutservice.com
Repair tech inc. is a scam. I paid $300 for a 5 year extended warranty on my Samsung DLP TV in June 2006. The TV malfunctioned in October 2008. I have contacted Repair tech for 6 times, and they pushed me several time to some one else. I literally spent over 10 hours on the phone with them with out benefit. They had several different claims. Once that they never heard of the problem my TV had and wanted me to talk to Samsung, then they registered my claim and promised some one will call me, never happened, then that my TV was on recall. Not true, I talked to Samsung twice, and they denied it. Then they said they do not have records of my claim and wanted me to start over. I complained to better business bureau on New Jersey, they tried to contact them several time, they did not respond. I am following the legal rout now.
I encourage every one to NOT BUY ANY SERVICE WITH REPAIR TECH, IT IS A SCAM.
Won't honor warranty
I filed a claim for my TV in August, and after NUMEROUS calls and complaints to them (because my TV was not repaired), they told me November 3 they would reimburse me for the value of the TV. I am STILL waiting on that! I have called and left over 60 messages and have had no reply.
DO NOT but a warranty from this company!
The complaint has been investigated and resolved to the customer’s satisfaction.
What's happening with the class action? I'm here in Australia but am still willing to join the action. Repair Tech took me for $400 on a 5yr warranty valid till Nov 2011.
The directors of Repair Tech Inc should be held accountable.
Does anyone know if there is a Law Suite against Repair Tech that I could sign up for? My 52 " Lcd Tv just took a dump so now I am out about 3 grand. The company that I purchased the TV from should have told me that Repair Tech went out of business as it was less then a year and I had a one year warranty on the item from Toshiba. I think a lot of companies go out of business like this and then open a new business for awhile and then do the same thing. Any info would be helpful, gerryt.63@gmail.com
I was told that this company has been out of business for about two months. We also bought a five year warranty and made a claim over a year ago. They also put us on the high risk because our claim was to be over a certain amount of money. In any case, we have contacted repair tech on several occasions and finally came to the understanding that they were to cut us a check for $899 and then we were given run around in terms of them changing numbers and renaming themselves. We have also been in contact the company that we had bought the warranty through. They were the ones that told me they had been out of business for about two months. They won't honor the warranty. I am also interested in going after the company. My question is shouldn't the company that we bought the extended warranty through be held accountable for any of this mess? If someone should know the answer, please let me know at mforys@gmail.com
At first I thought I was just unlucky, but after reading all the complaints here I see it's a bigger problem. I've been trying to get my camcorder repaired for over a year with no success. Thanks to those that provided new contact numbers for this unscrupulous company. I won't give up.
I am in the same boat. I purchased a bulb replacement warranty for my Sony projection TB for $200 and another 5 year extended warranty for $350. These people are crooks.
I read an article that repairtech was underwritten by AMTrust. Here is the website http://www.free-press-release.com/news/200805/1211214751.html
I am trying to reach this company, AMTurst, to see if they will cover the warranties I purcahsed.
Does anybody know a lawyer in New Jersey that would be willing to sue the owners of this company in a class action lawsuit? Please let me know.
doccurly@aol.com
This company is nothing but a scam.
I was sold a 3 year warranty for my camera, and have since tried for months to get a hold of these people to get it fixed. I have sat on hold for hours, and when I eventually get to talk to someone, they say they will email me a shipping label to send my camera in, but it never comes. They have said this probably 7 times, and now I can't get through at all.
I filed a complaint with the better business bureau of New Jersey, but they have come back and said there was no response, and it looks like the company may be out of business. I have no idea what I can do next, besides tell everyone to stay away rom this company!
I'm having the same problem (does not honor the warranty) with this firm. I truly believe that all the companies that sale the warranty honored by repairclaim are part of the scam.
Join the club! These guys at Repairtechinc.com are simply thieves. I'm hoping some poor attorney in New Jersey takes on the Class Action Lawsuit against these jerks!
Buyers BEWARE! RepairTech is an awful company and you should not do business with them. Time to put these guys out of business and have them stop stealing peoples money. I hope some lawyer takes their time to hit them with a class action lawsuit.
Here is some contact information I've found on other websites for the a##holes at this company. Maybe you can get through to them.
RepairTech Inc
Phone: [protected] (Previously Published, but no longer working)
Fax: [protected] (Previously Published, but no longer working)
Phone: [protected]
Phone: [protected]
Fax: [protected]
485 Route 1 South Bld C Suite 205
Iselin, New Jersey, 08830
King of the Thieves - Joseph Saieda
Joseph Saieda aka Joe Saieda - jsaieda@gmail.com or jsaieda@repairtechinc.com (I read this goes the this idiots BlackBerry) [protected] - Exec VP
Iman Mounesa - Manager/Supervisor
Imounesa@reapirtechinc.com or iman@repairclaim.com
Barbara - Claims Person - Barbara@repairclaim.com
info@repairclaim.com
http://www.repairclaim.com
http://www.repairtechinc.com
http://www.repairtechinc.com/products_covered.asp
http://globalwarrantysolutions.com/what_cover.php
http://www.amtwarranty.com/
Check out recent complaints against RepairTech.
http://www.complaintsboard.com/?search=repairtech
http://www.resellerratings.com/store/RepairTech
http://photo.net/digital-camera-shopping-forum/00A1fr
Their BBB Certification was REVOKED! TOO MANY COMPLAINTS UNRESOLVED!
http://newjersey.bbb.org/WWWRoot/Report.aspx?site=89&bbb=0221&firm=10002076
If you need a warranty, you'd better stick with the safe bet http://www.warrantech.com or http://www.repairmaster.com
I've had a similar problem with these scammers. They opened a new company with no affiliations to run from honoring their old claims . Notice how all the content is simlar to their other scam sites. I think the only thing we can do is expose these scammer for who they are.
The list of scammer sites
www.repairtechinc.com
www.globalwarrantysolutions.com
www.repairclaim.com
www.nothingbutservice.com
They are terrible! The WORST extended warranty on the planet! They will ALWAYS claim it is your fault and never reimburse you for anything. They are very rude on the phone and screamed at me so I just hung up and gave up.
Will now try to get reimbursed for the cost of the warranty since it is USELESS! But might have to just write it off as a learning experience.
The bottom line: stay away from RepairTech, they are horrible.
Platinum extended warranty
I purchased a 3 year platinum warranty from d.buys.com who were acting as agent for RepairTech.com. I have my receipt, I paid for the warranty. I have my receipt for the online registration of the warranty with RepairTech, they accepted and acknowledged the warranty. I have my receipt for payment of TV. I tried to use the warranty for a probelm with my 50" Zenith Plasma Tv in 10/08 that this warranty was for. ) RepairTech stated to me(along with many others who have such warranties as you can see on the web) that d.buys never paid RepairTech for the warranty. They jerk you around from person to person and never give a legitimate answer. Yet, d.buys is still selling these warranties to this day. RepairTech does not respond to Better Business Bureau. Time now to contact the FTC, ICC for fraud across state lines, Internet Fraud and file a lawsuit to recoup my money. DO NOT BUY ANY WARRANTIES FROM REPAIR TECH, THEY ARE CROOKS! SEE ALL THE COMPLAINTS ON LINE ABOUT THEM!
The complaint has been investigated and resolved to the customer’s satisfaction.
I bought a 5 year Warrenty from RepairTech for my Sony Camera in 2007. Well, camera broke, called RepairTech and no answer. So I called the Wise Tronics the web site where I bought my camera. They no longer have a web site... No big surprise here folks. Beware of internet rip offs. I will be extra careful from now on about buying warrenties off the internet...probably not ever buy them at all. I wish TPTB would actually do something about these crooks, but as I read through the comments many people are still waiting for some kind of action while the "rip off artistits" Like RepairTech are still in biz. This gives me little hope that anything will be done at all. Best possible luck to all those who have filed a claim, I hope you succeed in your endeavors.
Terrible experience
First mistake was ordering a Nikon D-70 camera on EBay from a company called B&Y Distributing or sometimes Digital Corp out of Florida. It was a nightmare dealing with their bait & switch tactics. They sold me, as part of the package, a 5-Year warranty ('A $500 value - for you $300 if you do it right now') that 'would fix anything you needed and a camera cleaning once a year'.
I sent my camera in for a cleaning on October 27, 2008. I was told it would take 5 business days to clean the camera and it would be sent back to me. I called November 13th and was told 'It was shipped out this morning' and I neglected to get the UPS tracking number, trusting it would arrive five days later as the person told me it would. I called back a week later and after being on hold 35 minutes I explained I needed the UPS tracking number and could he help me. The reply was, 'Just a minute' and the phone line went dead. I called again and had to give up after a 28 minute wait. I called back the next day and was told by Jose 'Our systems are down right now, but if you leave your name and phone # we will call you back' and Jossy told me the same thing the next day. This is the last time I have spoken with a real person at RepairTech. The phone lines were all busy for a week, now you can get through to a recording that says 'All agents are busy, leave your name and number and someone will get back to you. I have left my name and number over a dozen times. I am out over $1500 with this camera and lens. I have filed a report with the New Jersey Department of Consumer Affairs - who have recently heard a lot of activity about this company. I am now in the process of figuring out how to file a police report.
The complaint has been investigated and resolved to the customer’s satisfaction.
Camera owners with Repairtech warraties can get help from http://www.warrantyresolutions.com
This information is being supplied to assist digital camera owners.
Do you own a useless warranty when Repairtech closed doors and disappeared? Well join the cub! Southern Photo in N Miami Beach Florida, a honest, Independent Authorized Service Center got ripped off too.
Repairtech Inc. disappeared and never paid Southern Photo tens of thousands of dollars for repairs they did for Repairtech customers.
Southern Photo is stepping up to help customers and created a warranty resolution center to help digital camera owners get cameras repaired with help from the retailers that sold the Repairtech warranties. Visit http://www.warrantyresolutioncenter.com for details of the program set up for digital camera owners only. Southern Photo cannot offer help with Tvs, computers, GPS and stereos etc. They only do photographic equipment.
Maybe other repair companies will step in to help people like Southern Photo is doing for digital cameras.
Join the club! These guys at RepairTech are theives!
Buyers BEWARE! RepairTech is an awful company and you should not do business with them. Time to put these guys out of business and have them stop stealing peoples money. I hope some lawyer takes their time to hit them with a class action lawsuit.
Here is some contact information I've found on other websites for the a##holes at this company. Maybe you can get through to them.
RepairTech Inc
Phone: [protected] (Previously Published, but no longer working)
Fax: [protected] (Previously Published, but no longer working)
Phone: [protected]
Phone: [protected]
Fax: [protected]
485 Route 1 South Bld C Suite 205
Iselin, New Jersey, 08830
King of the Thieves - Joseph Saieda
Joseph Saieda aka Joe Saieda - jsaieda@gmail.com or jsaieda@repairtechinc.com (I read this goes the this idiots BlackBerry) [protected] - Exec VP
Iman Mounesa - Manager/Supervisor
Imounesa@reapirtechinc.com or iman@repairclaim.com
Barbara - Claims Person - Barbara@repairclaim.com
info@repairclaim.com
http://www.repairclaim.com
http://www.repairtechinc.com
http://www.repairtechinc.com/products_covered.asp
http://globalwarrantysolutions.com/what_cover.php
http://www.amtwarranty.com/
Check out recent complaints against RepairTech.
http://www.complaintsboard.com/?search=repairtech
http://www.resellerratings.com/store/RepairTech
http://photo.net/digital-camera-shopping-forum/00A1fr
Their BBB Certification was REVOKED! TOO MANY COMPLAINTS UNRESOLVED!
http://newjersey.bbb.org/WWWRoot/Report.aspx?site=89&bbb=0221&firm=10002076
If you need a warranty, you'd better stick with the safe bet http://www.warrantech.com or http://www.repairmaster.com
Warranty Issue
I sent repairtech a lamp for a Sony projector which I bought a warranty for 3 lamp replacements. They received the lamp on Nov 12 (almost 3 weeks ago) and I have yet to be able to get any information regarding my claim except they received it. Every time I call the 'systems' are down and they can't look at my information or they transfer me to another number in which I get a voicemail which is never returned. Voicemails and emails go unanswered. The email I received with the instructions on how to get the replacement said that a new lamp would be sent within 3-5 buiness days of receiving the old one. We are now working on almost 14 business days since that. I would never buy another warranty from this company! I would rather buy the lamps at $250 a piece than deal with this terrible company again!
They have by far the worst customer service of any company I've ever had to deal with!
I also have purchased from them. Warranty on my camera which coast me $500.
the people who i bought them through gave me a number to reach them which tells that they have went bankrupt. 1866.414.2629. which is crap, and doesnt take you anywhere!
What can we do about this?
I can find no way to contact company to file a claim. I bought the Pioneer PRO1140HD 50 inch Elite and a 3 year RepairTech Warranty 26 months ago, now my screen has a horz. black line and when I call or try to contact RepairTech on line my calls are blocked and the web site is a blank page. I have contacted Butterfly Photo where I bought the unit and was told they cannot contact repairtech either. Any Ideas out there
You think that's bad. I filed a claim on December 1st for my receiver that failed at the end of November. I had to refile a claim on January 8th. I just got an email saying they are still trying to find a repair center near me. I live in Los Angeles. You think it wouldn't be that difficult. On top of that, the two phone numbers I have for them (including the one you listed) are not working any longer. Is this some sort of scam? What is going on?
I agree, these guys are theiving ###! Buyers BEWARE! RepairTech is an awful company and you should not do business with them. Time to put these guys out of business and have them stop stealing peoples money. I hope some lawyer takes their time to hit them with a class action lawsuit.
Here is some contact information I've found on other websites for the a##holes at this company. Maybe you can get through to them.
RepairTech Inc
Phone: [protected] (Previously Published, but no longer working)
Fax: [protected] (Previously Published, but no longer working)
Phone: [protected]
Phone: [protected]
Fax: [protected]
485 Route 1 South Bld C Suite 205
Iselin, New Jersey, 08830
King of the Thieves - Joseph Saieda
Joseph Saieda aka Joe Saieda - jsaieda@gmail.com or jsaieda@repairtechinc.com (I read this goes the this idiots BlackBerry) [protected] - Exec VP
Iman Mounesa - Manager/Supervisor
Imounesa@reapirtechinc.com or iman@repairclaim.com
Barbara - Claims Person - Barbara@repairclaim.com
info@repairclaim.com
http://www.repairclaim.com
http://www.repairtechinc.com
http://www.repairtechinc.com/products_covered.asp
http://globalwarrantysolutions.com/what_cover.php
http://www.amtwarranty.com/
Check out recent complaints against RepairTech.
http://www.complaintsboard.com/?search=repairtech
http://www.resellerratings.com/store/RepairTech
http://photo.net/digital-camera-shopping-forum/00A1fr
Their BBB Certification was REVOKED! TOO MANY COMPLAINTS UNRESOLVED!
http://newjersey.bbb.org/WWWRoot/Report.aspx?site=89&bbb=0221&firm=10002076
If you need a warranty, you'd better stick with the safe bet http://www.warrantech.com or http://www.repairmaster.com
I've had a similar problem with these scammers. They opened a new company with no affiliations to run from honoring their old claims . Notice how all the content is simlar to their other scam sites. I think the only thing we can do is expose these scammer for who they are.
The list of scammer sites
www.repairtechinc.com
www.globalwarrantysolutions.com
www.repairclaim.com
www.nothingbutservice.com
Won't honor extended warranty
In June of this year my DLP TV developed a problem with a mirror stuck in the "on" position. This condition is covered under the manufacturer's original one-year warranty, but since I was beyond that time I filed a repair claim with RepairTech. The Platinum Protection Service Plan I purchased from them at the time I bought the TV states that items covered under the manufacturer's original would be covered under this extended warranty. Initially, RepairTech refused to honor the warranty and after many contacts and the involvement of my state's Attorney General's office, RepairTech authorized the repair. On the day the repair was scheduled, the repair center was notified to suspend all repair work for RepairTech. After contacting RepairTech they agreed to take care of the problem, which they didn't. After many more contacts with them, their "executive office" said they would replace the TV, which they didn't. It has now been 5 months since I first contacted RepairTech and now they screen my calls and with not communicate with me either by phone nor e-mail. I have also filed a complaint with the New Jersey Attorney General's office and am waiting to hear from them. My hope is that they can get RepairTech to honor their warranty or shut their business down.
In June of this year my DLP TV developed a problem with a mirror stuck in the "on" position. This condition is covered under the manufacturer's original one-year warranty, but since I was beyond that time I filed a repair claim with RepairTech. The Platinum Protection Service Plan I purchased from them at the time I bought the TV states that items covered under the manufacturer's original would be covered under this extended warranty. Initially, RepairTech refused to honor the warranty and after many contacts and the involvement of my state's Attorney General's office, RepairTech authorized the repair. On the day the repair was scheduled, the repair center was notified to suspend all repair work for RepairTech. After contacting RepairTech they agreed to take care of the problem, which they didn't. After many more contacts with them, their "executive office" said they would replace the TV, which they didn't. It has now been 5 months since I first contacted RepairTech and now they screen my calls and with not communicate with me either by phone nor e-mail. I have also filed a complaint with the New Jersey Attorney General's office and am waiting to hear from them. My hope is that they can get RepairTech to honor their warranty or shut their business down.
Paid for an extended 5 year warranty on my camera at time of purchase in Nov., 2006, and now when I need service on it find out extended warranty company is out of business.
RepairTech is not answering their calls. I purchased a warranty on a Samsung bulb, it went out and I need the replacement.
Class action suit... anyone?
When I purchased a Samsung 61" TV, I was "encouraged" to buy a Repairtech extended warranty for the lamp. Repairtech was happy to take my $250, but now that the lamp has burned out and I need a replacement, they are in hiding.
I have called numerous times for the last four weeks and have yet to reach a live person. I have left at least six messages and calls are never returned. They don't respond to email either. Today I got a recording saying they have dropped the toll free number and giving me a new number. I got a recording on that one, also.
What good is a warranty if you can't reach anyone to honor it? Why do so many reputable companies continue to sell Repairtech warranties? They must pay big commissions to the sales people. You can afford to do that if you never actually honor any of the warranties you sell!
Purcahsed a Repiartech 5 year extended warranty with a Canon Digital Camera. The camera needs service. I am unable to located a working website or telephone number for Repairtech. Based on several Blog sites they are out of business. HOWEVER THEIR WARRANTY PLANS ARE STILL BEING SOLD ACROSS THE INTERNET. Amazon.com is one site that is still selling the Repairtech Warranty.
I bought a camera on line from enterprise photo in 2007. Bought the extended 5 year warranty. My camera is broken now and "repair tech" seems to not exist. The phone number and on-line address are not valid.
I purchased an extended warranty for an digital video camera from RepairTech Inc. through US1Camera.com. US1Camera is out of business and RepairTechInc.com is unreachable to honor the purchased warranty. They are not responding to e-mails or phone calls and their website is defunct.
Bought a warranty for my Dlp Television from them. Can not get a hold of them. From looking up this company they are doing this to everyone.
Repairtech will not answer phone or emails to set up a repair for my samsung LCD. I paid 350.00 for 5 yr in house ext warranty and for two weeks unable to contact Repairtech. The hundreds of complaints confirm my fears. But, teh company is still advertizing on the web and scamming more people. I am up fro legal action with anyone else.
Jim Machado
Vendor is apparently out of business. Claims phone# is a recording redirecting you to a different #. Then no answer or busy signal. Big time scam to avoid providing warrantee service with an optional policy. This company stalled me off a few months ago and tried to get me to contact the manufacturer of my GPS first. Looks like they got away with it.
As of today they do not answer the toll phone number either. I paid $50 for my 3 year warranty on my GPS. Now I cannot get these guys on the phone.
Warranty hell
The original complaint was no audio on the right channel while using the direct AV inputs.
It is now 10 months since I first initiated the first steps of what has become an ongoing nightmare in repair hell.
The first service call was made in mid January of this year. I was given a list of service dealers in my area to call for service. I choose Shabra electronics located in Sea Cliff, NY.
The technician came and looked at the TV and told me that the main module, or motherboard had to be replaced.
The technician told me he had to order the part and he would contact me accordingly, 2 months later the part finally arrived. The technician came to the house and replaced the part and that was that, the audio problem was fixed, or so I thought.
Later on that evening when I went to use the TV when I first turned on the set there was no audio at all now.
But now there was a additional problem, the screen would go all green with banding lines and a loud buzzing noise
in the audio. I called Shabra electronics back and told them what had transpired, the technician came back and determined that the replacement motherboard was defective.
Another 3 weeks went by the replacement for the replacement part comes in and shabra replaced the board. The set appeared to be fixed.
This was not the case after the technician left I discovered that the remote control was not functioning.
I called Shabra again they sent the technician back only to discover that the 2nd replacement motherboard was defective. They ordered another motherboard. It is now the month of June almost 6 months since the first call
was made.
Shabra came and replaced the motherboard for the third time. This time I did not let the technician leave until we checked the set out thoroughly. Everything appeared to be functioning. At that point I thought great its finally fixed.
That was short lived approximately about a month and a half later when I went to use the TV with my computer.
The VGA input (computer input) on the TV was not functioning.
This was a new problem, The original complaint was no audio from the right channel.
I then called Repairtech to initiate a new service call (Claim # 6143994) only to find out that the Shabra Electronics was no longer on their list of affiliated repair facilities. I was referred by their customer service rep to call Advisory TV Repair from Queens New York.
Their technician came on August 29, 2008 looked at the TV and determined that the 3rd motherboard was defective.
It is now October 23, 2008 and the new repair has not been approved!
I have been getting the runaround now for over 2 months now and I am losing my patience with Repairtech!
I purchased their extended warranty in good faith I expect the same in return.
Now Shabra is harassing me for money because Repairtech has not reimbursed them for the original repair.
I have received numerous phone calls from Shabra telling me that they were told that Repairtech sent me the money and why haven't I sent them their payment.
No reimbursement was ever sent to me! Or Shabra !
Apparently it is still under review and nothing is being done
I then called Repairtech to confirm this and was told that the check was mailed to Shabra
This has been going on since August.
I am now being threatened with legal action from Shabra because Repairtech is refusing to pay them.
When I inquired about this discrepancy I was told numerous times that payment was sent to Shabra.
THIS IS A COMPLETE LIE!
It is obvious that SAMSUNG is having a problem with this particular model TV.
It is not Shabra fault for defective Samsung motherboards.
As I see it they have two choices as I see it, either repair the TV or replace it!
As of Friday Oct 24 2008 Repairtech has declined my request for repair stating that they consider this part of the original repair and that Shabra is responsible for the repair.
Remember now when I initiated the second service call I asked the customer service rep should I call Shabra, The customer service rep informed me that Shabra was no longer in their network of repair facilities.
I was told to call Advisory TV in Long Island City. Their technician came to my house on August 29, 2008 to repair the TV.
I was informed that the replacement motherboard had to replaced. And they needed approval to do the repair.
Almost 2months and numerous phone calls later my repair was not approved.
When I contacted Shabra they told me that they would have taken care of the new problem.
But now they won't because he has not been paid for the original repair and until they pay him he will not take care of this problem
Now Shabra informs me that it is over 90 days since he replaced the 3rd motherboard and Samsung will not exchange the motherboard because it is over their warranty period.
This whole problem has been caused by Repairtech and now they refuse to honor their contract leaving me swinging in the wind.
What recourse do I have?
They do not return phone calls, they for lack of a better word LIED to me on numerous occasions and now I am fighting back
Starting with this complaint.
The complaint has been investigated and resolved to the customer’s satisfaction.
I would like to add, out of all the times they have said they'd return my calls, they have never once done so.
I have a 42" plasma TV that I bought online. The company has since gone out of business, but I bought a 3 year extended warranty through repairtech. The TV has developed a digital problem where it does not process background images properly.
I contacted repairtech about this problem, and they sent a TV repair company to my house. The repair guy said it would take about 2 weeks for the part to arrive before starting the job. 2 1/2 weeks goes by and they said the part han't arrived, and they'd let me know. Another week, they said they were waiting on payment from Repairtech. Another weekk, they said the billing company that bills the warranty companies said to stop all work on orders from Repairtech.
I contacted repairtech and they gave me some excuse that it was a misunderstanding and that they could not let the TV company fix the TV because they were not Toshiba certified. Yaaa right!
I have since called them at least 6 times and everytime they give me a new excuse. I have even contacted TV repair companies and set it up for them. I have even offered to bring the TV to the TV repair shop to save on the service call.
Right now I don't know what to do. My only option, I am aware of is to sue, but over $450?
From now on, I will never buy an extended warranty for ANYTHING. If the salesman even offers one, I will walk out without the purchase.
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My TV needs repair and tried to open their web site for more details and it says domain is for sale. Tried to call them at [protected] which was provided on protection certificate but call cannot go through. Please let me know if any one know about law suit
Purna
das01012010@yahoo.com
Their website isn't even up now! If anyone knows about a lawsuit let me know. I had to pay for this stupid warrantee.
Dean
Dmacris@me.com
Everyone MUST call FTC: [protected], register complaint..they will pursue and do class action suit if enuff complaints. Call and REGISTER complaint with New Jersey OCP [protected](Atty General Office). Also, call YOUR STATE atty general office and make formal/registered complaint. In Florida they are not allowed to even sell warranties. Call your news channels for air time exposure. If we work together we can get Repairtech to refund or make good their apparent fraud and loss of trust.
James Machado
jmachado1@tampabay.rr.com
I have a 3-year bulb warranty from Repairtech for an HD projector I bought from Prestige Camera. A year after use, the bulb went out. So I called and eventually was told to buy my own bulb because they didn't have any to send me. This was back in Jun 08. They said to fax the invoice to them and they'll reimburse me. So I ordered a replacement bulb directly from Epson for about $350, faxed my bill to them and waited. It’s now 29 Jan 09 and got nothing. I sent an email to them, but they did not reply. I tried calling, but got a lot of busy signals. I too am believing this is a scam.