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Reed Nissan - Orlando, FL / bad and disrespectful customer treatment

1 United States Review updated:

On 4/28/07 I went to Nissan in hopes to purchase a new car and trade mine in. A sales person by the name of Jim attended me and was very helpful he listened and paid close attention to my request and found me the perfect car. I test drove the car and was ready to make a deal. Jim brought in Willy (willy sold me my first car and is now a manager) to do all the paper work and to work out the deal at that time we went out to show the car to my Father in law. We noticed that the cars exterior was not in good conditions so we requested for a white car. Willy explained to us that at the moment he did not have that car but that he will get it for us. We left Nissan to receive a call from willy the next day. I arrived at the Nissan with my mother to do the paperwork in which we did. I drove the car home to realize that it was not the same model as the car that I had test drove and that it was missing features. I called willy the next day to explain to him what has happened and willy did not want to hear me out he said that the car is what it is and that there are no cars with the features in which I had explained I went to the Nissan willy had me speak to Jim since me and him had test drove the car and Jim agreed after hearing me out the mistake was made. He said that he will explain it to the mgr and see what they could do for me. At that time Willy came out and disregarded everything that Jim said and said that there is nothing to be done. At that time Willy brought out paperwork to explain how the car is the same model and how I am making the wrong assumptions. When he showed me the paper in which we did our numbers on the first car with it had in bold blue marker the model in which I was suppose to receive 2.0 S. I pointed this out to Willy to show him that I was not making assumptions. Willy took the paper to his manager and at that time the manager took a blue marker and began to scribble over the S to show that it was a mistake and that it is suppose to be a 2.0. At that time the other manager came out and told me that there is nothing I can do the car is now owned by me and that I should not of had taken it home and that he will not reverse the transaction and give me my trade in back. I was very upset and told him I did not want the car leaving the new car with its paperwork and keys and leaving with my mother 20min later we arrived at our house and 10min later a tow truck appeared with the newly purchased car. The tow man was leaving the car in the middle of the road when we walked out and asked him what was going on he told us he was instructed to do so by George (manager) at Reed Nissan and that George had stressed to him to leave the car anywhere and that if the car is hit or stolen that is our responsibility and not of Reeds. My mother asked the man to please not leave it in the street and to park it in the drive way at that time my mother got into her car and began to drive out the parkway when the gentleman began to take pictures of my mother driving off and of our house. Reed Nissan treated me bad they were very disrespectful and unhelpful I bought my first car from them 5yrs ago and came back as a loyal customer and this is how I got treated.

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Comments

  • Re
      9th of Sep, 2015
    0 Votes

    Does not honor their word. They have service specials in the department but will not honor them.

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