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4.2 1217 Reviews

Redbubble Complaints Summary

14 Resolved
231 Unresolved
Our verdict: If considering services from Redbubble with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Redbubble reviews & complaints 273

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M
3:17 am EST

Redbubble my delivery never arrived

Good day

I reside in Cape Town/ South Africa. I ordered a Demi Lavato Confident poster/ Order #[protected] from RedBubble on the 16th December 2016. I paid the Total Cost (USD) $35.77 inclusive of postage. It was a standard order.

The order was shipped out/ 16 December 2016 from Iowa, USA, to the address I gave them in South Africa.

I was told to expect the order to arrive by 16 January 2017 . This never happened.

I emails the company on the 20th January to query as to the whereabouts of the order, however I was told they are going to ship me out a free replacement poster Order #[protected] which will arrive between the 13-15 February 2017. I emailed the company as how do I cancel the order and to refund my money. I never received a reply. There is no guarantee that I will receive the poster as I was lied to before. Please assist in a refund.

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Ko chick
, CA
Sep 10, 2019 1:43 pm EDT

I ordered a travel mug and on tracking it says delivered but I still have not received it can someone please help me ASAP thanks my name is Kelly

O
O
Oliviervsf
, BE
Sep 22, 2017 10:21 am EDT

I've had the same with an Iphone case, i'm feeling like this site is just a scam.

ComplaintsBoard
C
2:35 am EST

Redbubble redbubble service scam

My name is courtney wright and I am disgusted in your service.
I have been kind and considerate in chasing up my order that was supposed to arrive a month and a half ago! But after getting no where I resort to a complaint.
I have had no notification that there has been any change in my order and the payment has still been took, my order was supposed to arrive early december and still is not here - it was for an 18th birthday in december... I have tried to 'chat online' and was told I should just wait longer.. Longer! And I have tried your facebook service which is no longer replying to my messages - if this message does not receive an acknowledgment by red bubble asap I will be taking this further, I feel robbed, scammed and I will never purchase from this site again and will strongly advise nobody else to, my email address - jw. [protected]@gmail.com order number - [protected].
Yours sincerely - courtney wright.

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R
2:00 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Redbubble exchange for a t-shirt

I am trying to exchange a t-shirt that is to small and my e-mail and my purchase number are good but the site tells me that it cannot find my purchase. I tried every page of your website and it never worked. Here's all my informations:
e-mail: [protected]@gmail.com
purchase number:[protected]
date:11 december 2016 at 20:07
paid by paypal:$35.98
1Xwomen's t-shirt/Large/ Heather grey
Shake, bend and break

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P
7:18 am EST

Redbubble I just want to return the 2 skirts I ordered the printing on the skirt was off balance so really I want a refund thank you

hello my names paul Madigan I ordered 2 link wray skirts for a present and the printing on the skirts was not the same has the picture advertising them I just want to send the items back to redbubble and get a refund, the person name is docteuracula iv been trying to get hold of him and iv had no luck iv sent 3 e mails and 8 days later no reply hope I don't have to take this further thank you paul Madigan

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D
4:24 pm EST

Redbubble tote bag

I ordered a tote bag from RB on 12/4 as a gift for my wife (order no. [protected]), and was told it shipped 12/6 from my home state of NC. I began getting nervous the week before Christmas, as it hadn't arrived, and the UPS tracking number I was given by RB was not recognized by UPS. I was finally promised it would arrive between 12/22-12/24; and as of 12/24 they finally confessed that my item was lost. They offered a "free replacement" without a refund or credit--which wouldn't have been "free" at all, merely a replacement for an item I paid for but never received.

As of 12/26, I've accepted the offer, as I'm still hoping the enjoyment my wife gets from the gift will be greater than the satisfaction I would get from a refund. I'm now being told the replacement will arrive between 1/3-1/6. Do I believe them? Nope. This is third business-review site I've posted on, along with Facebook and Google Trusted Stores, which gives an idea of how angry I am with this company.

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3:39 pm EST
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Redbubble sweatshirt and stickers

Ordered a (lightweight) hoodie and 6 stickers on Dec. 13, 2016 with delivery before Christmas. Bank account showed the $63 payment to Redbubble on Dec. 14. Only way to contact Redbubble is through email. Apparently my order is lost somewhere in cyberspace. Requested a full refund, but now all correspondence has ceased. Now I'm out $63 and no sweatshirt or stickers. Stay away from Redbubbl! Terrible service and non-existent customer service.

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jacobcassady
, US
Dec 26, 2016 12:13 am EST

I've just had a similar thing happen I think. I ordered a phone case and it took the money off of my card but did not send me a confirmation email like they said it would. It never even went off the page and it still says my item is in my cart after I paid and the money was taken. I've emailed customer service and I'm awaiting a response.

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C
3:03 pm EST
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Redbubble redbubble. bizantine pillow cases for christmas. expedited shipping not sent

Redbubble does not honor it's expedited shipping. Do not pay for it because it doesn't ship as stated. I paid $19.48 for expedited shipping on Dec 19, and it's supposed to be here Dec 23. It hasn't arrived. My nephew won't get his gift and I will have to pay for shipping again.
Please reimburse me shipping. Order # [protected]. What is your phone #?
Dissatisfied customer. Redbubble, contact me via my email on my order. I will request credit card to refund me shipping if I don't hear from you.

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Update by Chris100
Dec 24, 2016 6:35 am EST

Redbubble contacted me and DID issue a refund for shipping. I wish the package arrived on time, but I believe Redbubble did their best to resolve my issue.
Thank you.

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C
3:54 am EST

Redbubble delivery

Name: Chloe Milham
Order number: #[protected]
Email: [protected]@yaxleyvillage.net

Ordered on the 12th and the suggested day for 'EXPRESS' delivery was the 15th, and I wanted it by the 19th, so to be on the safe side I ordered express instead of standard as it may not have been delivered until the 18th and because of Christmas deliveries it might be late, and ordering Express delivery was another £7.08, but I needed it by the 19th so was willing to pay. However, it didn't not get here until the 20th, which was such a disappointment and now I am not happpy as I have paid for more than both express and standard delivery as it got here later than both. I request a full refund on the postage, but will be happy to keep the £10.31 product as it is good quality and I will save it until April for my friends birthday, I am just disappointed that I couldn't give it to her for Christmas and had to rush out and buy her something else last minute.

Thankyou,
Chloe Milham

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S
7:52 am EST

Redbubble customer service and shipment

My 1st two item order dec 16th 2016 with redbubble.com scarves from two locations, fine!
Redbubble replied quickly both orders w/1 confirmation # [protected], fine! Redbubble's est delivery date 28dec16 - 03jan17, fine!
I received dhl tracking number for my orders, fine!
Noticed.. Tracking # is at a dead stop at "shipped?"
Concerned? Well, yeah!
I ctc'ed dhl, they said products have not been receive for shipping.
Therefore i seek ways of communication w/redbubble, end up in their repetitive loop going nowhere.
Prices aren't cheap, quality customer service expectation was proven poor. How does one run a quality business without proper customer service and communications.

I am patient & very nice person, to a limit. I will expect my package between 28dec16-3jan17 as estimated by redbubble.
My career industry is a huge, can ring loud & wide of criticism and credit "consumers" take very seriously, make or break.
Good or bad credit as due base on the arrival of my "shipment" (Condition and arrival credit) will be advise here..Credit as due. This is just one of the many online board besides the magazines.

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Update by Sunny Rock
Dec 25, 2016 12:28 pm EST

NOT A Thing to complaint about in the first place, I was just expressing concern, but now... I can officially say "NO COMPLAINT" A unexpected pleasant surprise happened, a package showed up in the mail, .. RedBubble! :) right on the 24th Dec Christmas Eve! Are you guys amazing for what? I didn't even expect it till your est date 28th Dec - 03rd Jan, so I am totally impressed. I will now praise thru social media, keep up the good work RedBubble! I am still amazed and happy that my child get to open the package Christmas morning, what an added Merriness...is this a new word?

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B
12:26 am EST

Redbubble t-shirts

Three items (Christmas presents for my son - order number [protected]) were ordered on 13 December, and have still not been received - now 22 December and uncomfortably close to Christmas. Like other customers, I have been searching the website for a Customer Care number and have just been sent round in circles. I would never have ordered from this company had I known, and will be sure not to again.

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Sunny Rock
, US
Dec 22, 2016 6:42 am EST

My order has a DHL Tracking number but DHL yes they have not receive the product for shipping, therefore I tried to seek ways of communication with RedBubble but I end up in their repetitive loop going nowhere. Their prices are not cheap, I was hoping they would have a more quality customer service, guess I am proven wrong.

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J
3:13 pm EST

Redbubble package still not delivered and no working phone number

I ordered two posters on Dec. 3rd with a delivery date of Dec. 13th. It's now Dec. 21st and still no items. In fact, UPS still hasn't even received the items to deliver. To make matters worse, RedBubble's Contact US page on the web site says: "If you have questions about anything Redbubble - from where is your order, to exchanging your fresh threads, all the way to uploading an image as an artist, head on over to our Help Centre.
This is where you'll find all the answers you need, you’ll even be able to speak to one of our friendly support heroes!"
This is erroneous. There is no way to speak to a human as there is no phone info listed anywhere I can find on the site - after a 10-minute search. After Googling, I found 3 separate numbers; all go to a vm "that is not set up" and then disconnects you. This is HORRIBLE customer service! Please do better or don't open a business that cannot deliver what it promises.

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R
11:38 am EST

Redbubble order #[protected]

Dear sir/madam,

ordered this on 13th December because either stated delivery would be between 16th and 20th December. This is a Christmas present!

Please urgently let me know when it will arrive. Your website is useless and just send me round in circles not allowing me to contact you. ⁣

Please let me know how you will resolve this and when I can expect it.

Not sure why you only shipped it on 20th I hope this is coming from within the UK or we have no chance!

Rick

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ctp2236
ctp2236
Burke, US
Dec 21, 2016 12:29 pm EST

i went to their site and seems legit. blast them on twitter businesses dealing with the public are more likely to respond.

ctp2236
ctp2236
Burke, US
Dec 21, 2016 12:28 pm EST

Help me Redbubble, you’re my only hope! via @redbubblehelp

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B
1:27 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Redbubble customer service/shipping

I ordered a hoodie December 12, 2016 for my daughter's birthday. I was told it would be here December 19 - December 21, which was perfect since my daughter's birthday is December 22. It was shipped on December 15. It made it to Georgia on December 17 and now it seems to have just disappeared into thin air. So I contact UPS and was told that I had to contact the seller so that they could contact UPS and start up an investigation.

So, I send Redbubble customer service an email telling them this and I get a generic response which then informs me that I should expect it by December 29 at the latest. And if I haven't received it by then to contact them again. So, I then reply asking why all of a sudden my delivery date is the 29th when I was told per their site it would be the 21st at the latest. I get an email back stating the exact same thing the first one said. WTF?!

All I wanted was for someone to get in touch with UPS to find out what is going on with my daughter's birthday present. Is it really that difficult?

This was my first purchase with Redbubble and I must say that I am really disappointed in their lack of customer service. I wish I had done a little research on Redbubble BEFORE I placed my order.

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T
4:44 pm EST

Redbubble home decor items - change of estimated delivery time just before items due

Order no. [protected] - I ordered several home decor items (throw pillow, mugs, stickers, bags) which, at the time I placed the order, had an estimated time of arrival from 16-20 December, nicely before Christmas so I can take them all with me on my trip abroad over Christmas. Now, on the eve of the last estimated delivery date, the tracking info says it's all only just been shipped and will now arrive after Christmas when I'm not home to receive the items and it's too late. I would not have ordered any of this had I known it wouldn't arrive before Christmas. Is there no way to speed this up? This is a huge inconvenience for me as I won't have any presents to take to my family abroad. I expect Redbubble to resolve this. Thank you.

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Kpresent
, GB
Dec 20, 2016 1:35 am EST
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The same for me. (Order number - [protected]). Expected 16 - 20 December and now expected between 27 Dec - 2 January. It was a Christmas present so it will be to late. Moreover I will be away in that period so I don't even know if I will be able to receive the item. I'm really disappointed.

K
K
Kpresent
, GB
Dec 20, 2016 5:28 am EST
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Replying to comment of Kpresent

Ok actually I received the parcel today 20 Dec even if they said it was going to be delivered from 27. Now I'm confused but satisfied :-)

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A
7:43 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Redbubble shipping

I ordered 4 items. 2 arrived however the other 2 have not. There was a "tracking hiccup" and now i cannot track my package. All i and they know is that it was sent by USPS...and if i knew that it was going be sent USPS, i would have selected a different shipping method. So now even though I was provided a tracking # it cannot be tracked, by me or them, because of a error made on shipper side. So all they can say is " you should get it by the 23rd" How would i know if it was delivered if i cant track it nor you. I ordered on 12/13 and i find it misleading that they are sending emails today telling people that they can still get product by 12/24.

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P
8:40 am EST

Redbubble ordered poster

I ordered a poster, order #[protected] on Dec 2. The tracking showed it sent from Storm lake, IA, went all the way to Colorado springs, now is being processed at the Des Moines, IA post office. Why is it taking over 2 weeks to get to me, and when can I expect my new rushed order? I would like to know as soon as possible, or I would like a refund immediately.

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5:00 pm EST

Redbubble item has not been shipped by seller

I ordered a Stydia T-shirt from an artist and i called UPS and they said they have not received the t-shirt to ship out. The seller will not get in contact with me even after leaving them a message... my cared was charged 17 dollars and I expect a refund or for the seller to send out the item i paid for... I will never order from this cite again it sucks

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11:13 am EST
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Redbubble delivery date

To whom this may concern,

I purchased a poster for a Christmas present and the confirmation email said the order would be delivered from 9th December to the 12th.
My order has not been delivered and I have just read that my order may take 6 business days!

If I had know this I would of not placed the order. The present is important and needs to be given this week!

I think the estimated delivery date is not realistic and sets up customers into thinking they will expect their order to be delivered on them days. Also I have paid for shipping and not received it which I think is unfair, I am hoping the delivery will be here by Wednesday at least!

Order number: [protected]

Kind regards,
Lucy

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A
12:47 pm EST

Redbubble vendor support

I have been with these people for years selling my images on all kinds of products. I make a pittance on the occasional sale.

Recently they took down an image of MY 1979 Stratocaster because some strange company issued a DMCA takedown saying they held the rights to it.

They do not. I own the guitar and the copyright on the image.

Redbubble is impossible to reach by phone. They are painfully slow to respond by email.

After I sent photos of said guitar hanging on MY wall, they put the image back up.
Then removed it the next day.

I am so tired of dealing with them it is unbelievable. The right approach is to ask the vendor if they can prove they own the image before just taking it down.

My next move is to file a libel suit against the company harassing me with DMCA takedowns AND redbubble. They are both equally impossible to reach by phone."

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A
9:39 am EST

Redbubble late delivery

Hello,
I purchased a gift from your website, a sisters of mercy mug for £10. I paid and extra £14 (total £24) for express freight delivery, so it was to be delivered on a certain date (02/12/16) in time for a birthday.
The gift was ordered on 28/11/16 but it was not dispatched until 30/11/16, which isn't particularly speedy for express delivery. Express delivery vouched that the gift would arrive on 02/12/16 but it actually arrived on 04/12/16, too late for the birthday.
I would like a refund of the £10 extra I paid for express delivery.
Mr. Pezhman

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Redbubble Customer Reviews Overview

Redbubble is an online marketplace that specializes in print-on-demand products featuring designs by independent artists. Customers can browse a diverse array of items including clothing, stickers, phone cases, wall art, home decor, and more. Each purchase supports the artist behind the design. The platform allows artists to upload their artwork and choose which products to feature it on, providing a space for creative expression and unique finds for shoppers. Redbubble aims to connect artists with individuals looking for distinctive, personalized products.

Redbubble In-depth Review

In Summary: Redbubble is a unique online marketplace that caters to individuals looking for personalized and artist-designed products. With a focus on creativity and individual expression, the platform offers a wide range of items across various categories. The website is user-friendly, with a clear commitment to ethical production and environmental sustainability. While prices may be higher compared to some mass-produced items, the uniqueness and quality of the products offer good value for money. Redbubble's support for artists and community engagement further enhance its appeal to customers who value originality and social responsibility.

Website Usability and Design: Redbubble boasts a clean, visually appealing design with intuitive navigation that makes browsing through the vast selection of products a breeze. The site is mobile-responsive, ensuring a seamless shopping experience across different devices.

Product Range and Selection: The platform excels in offering a diverse array of categories, from clothing and stickers to home decor and accessories. Sizes and options are plentiful, and Redbubble stands out for its unique offerings that can't be found elsewhere.

Product Quality: The quality of materials and fabrics used in Redbubble products is generally high, with many customers noting the durability of prints and designs. The lifespan of products is consistent with quality expectations.

Pricing and Value for Money: While Redbubble's prices may be slightly higher than some mainstream retailers, the uniqueness and artist-created designs provide a strong value proposition. The site frequently offers discounts and promotions, enhancing the overall value for money.

Customization Options: Redbubble offers extensive personalization features, allowing users to select from a range of artist designs or create their own. The customization process is straightforward, and the quality of the final product is typically well-received.

Ordering and Checkout Process: The shopping cart experience is efficient, with a variety of payment options available. The site ensures payment security, and order confirmation and receipts are promptly provided.

Shipping and Delivery: Shipping options and costs are clearly outlined, with packaging quality meeting expectations. Delivery times can vary but are generally considered timely.

Customer Service: Redbubble's customer service is responsive and helpful, with a fair return and exchange policy. Customer feedback and reviews on the site provide insight into the experiences of other shoppers.

Ethical and Environmental Considerations: The company demonstrates a commitment to sustainability and ethical production methods. Eco-friendly product options are available, reflecting Redbubble's environmental consciousness.

Community and Social Engagement: Redbubble supports its artist community through collaboration and offers a strong social media presence. Community initiatives and events are a testament to the platform's commitment to social engagement.

User Experience and Testimonials: Real customer reviews on the site are generally positive, with testimonials highlighting the quality and uniqueness of products. The platform has built a reputation for trustworthiness and customer satisfaction.

Website Security and Privacy: Redbubble employs robust data protection measures and maintains transparency in its privacy policy. User account security features are in place to protect customer information.

Loyalty Programs and Benefits: The site offers membership perks and a reward system, with exclusive offers available to repeat customers, enhancing the overall shopping experience.

Innovation and Market Position: Redbubble differentiates itself in the market through its unique product offerings and adaptation to current trends. Its competitive edge lies in its support for artists and original designs.

Overall Satisfaction and Recommendations: Overall, customers are satisfied with their Redbubble experiences, citing the quality and uniqueness of products as major pros. Some cons include higher prices and variable shipping times. The final verdict is that Redbubble is highly recommended for those seeking unique, artist-designed products and who value ethical and sustainable practices.

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