Redbox / rebecca - customer service rep

Richmond, VA, US Review updated:

Called redbox customer service, talked to a Rebecca and explained that I had to leave town and was unable to return my DVD. My wife said she would yet didnt and I returned after 7 days to see that the DVD was still at home. I told this to Rebecca, hoping that she would somewhat understand and not charge me for the whole amount of time being that I rent movies from Redbox very frequently. She totally didnt acknowledge me and kept reading her script, then said have a nice day. A little better customer service would have went a long way as a customer service representative of redbox. beware of careless customer service, as I had recieved from Rebecca. Call took place at 8:45am 12/6/12

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  • Fo
      Dec 06, 2012

    You could have returned the movie before leaving town. You problem is basically yours and your wife's problem. Why shouldn't you pay the full amount.

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