Rangeland RV’s earns a 1.5-star rating from 0 reviews and 8 complaints, showing that the majority of RV buyers are dissatisfied with their purchases.
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Do not stand behind service repairs (horrible service warranty). Beware.
I am very frustrated with the service from Rangeland RV - CrossIron location. They do not stand behind their service/repairs of trailers. Unless you are buying a new one don't expect any help, especially if you have a claim on work done. I had a trailer repaired in the Fall 2017 (It is a hybrid trailer with a fold down bed). The bed section originally wa...
Read full review of Rangeland RVService manager bad behaviour
I find this website very amusing for the reason I just had a run in with Rangeland RV, which to be honest is the worst experience I have ever had with any company in my life. I take solace in the fact I am not the only one who has found Russ the service manager not only to be a bully. My story...
In April of 2016 I purchased a brand new 2015 Forest River Rockwood with 1 year manufacturer warranty. The trailer was delivered in a filthy, muddy condition underneath and there was a safety issue with a frayed power cord on the bedroom TV. Darrel in service did replace the tv and I elected to forget about the dirty trailer but in retrospect it was telling about Rangeland's level of service.
In using the trailer we discovered the radio/entertainment system's volume would cut in and out no matter what speakers were selected or whether you were using the radio, dvd, mp3 ect. We phoned service and talked to Darrel, and he said they had replaced a bunch of dvd/radios in the forest river trailers built during the same time frame and that it was a manufacturer's defect. We told him the RV was permanently installed at a lake lot and bringing the trailer in would be a major pain. He agreed and instructed us on how to remove it so we could bring the radio in.
Arriving at Rangeland yesterday ( July 14 ) with the radio I asked to see Darrel and other than him saying he wished we called ahead ( we did leave a phone message which was not returned ) he was willing to help us and find us a new radio. We were on our way to find a replacement when we ran into Russ the service manager. Russ immediately took over and dominated the conversation in an abrasive manner. He suggested it was a bad connection ( which is funny since if you google IRv 66 radio the net will light up with websites complaining about the volume cutting out on the cheap chinese radio ) Russ suggested I was being unreasonable in expecting a $600 replacement radio without having the trailer . ( the actual cost is about $300 plus shipping )
I told him I wasn't going to stand around and argue about it and I also told him I was getting sick of him giving me attitude. Russ wasn't interested in fixing my problem instead all he wanted to do was argue about the fact he wasn't being rude. I told him I was starting to get angry and I was leaving. He followed me to my truck pretending like he was interested in getting the radio. I started to drive away but got out to hopefully get it resolved. Russ took the radio and began bouncing it up and down in his hands and suggested I was being verbally abusive as well as continuing to argue the fact he wasn't giving me attitude.
Since I am a licenced mechanic with red seal I told him it wasn't my problem if their service department wasn't equipped or intelligent enough to test the radio without installing it in another trailer. I also told him that he wasn't listening to his customer feedback about his abrasive behaviour.
I took the radio back out of his hands and told him that he could go screw himself. He laughed like that's what he wanted me to say so he didn't have to deal with me anymore.
Rangeland knows full well these radios were defective and it has nothing to do with a connection. This known issue should have been tested or replaced before they sold the RV to us.
The simple fact is they just don't want to fix it. Russ is nothing more than a bully that has zero reason to be in the service industry. I guess he's lucky that he is the owner's brother and can keep a job. Russ is lucky I am a non violent person but someday, someone is going to pound his face in if he continues to talk to customers this way.
If you are reading this and considering purchasing an RV at Rangeland, consider this...once they get your money... good luck !
Just leaving an update to this story. After leaving Rangeland I drove a short distance to Bucars RV and asked their service dept. if they could test and repair my radio. The service manager asked a few questions and then offered to put in a warranty claim with Forest River on our behalf. Steve at Bucars went to bat for us and got Forest River to send us a new radio under warranty. Its ironic that Rangeland RV which we spent $ 40, 000 on a new RV, treated us like dirt and Bucars which had no reason to help us bent over backwards to earn a new customer. If you search Bucars on this website not a single complaint comes up and Rangeland has multiples of complaints. That says it all, don't buy at Rangeland !
Unprofessional
Hello fellow campers,
You know how camping is supposed to be relaxing and enjoyable. Well then read all the true testimonials below and mine and run as far as you can from Rangeland and save your money. This company/owner has zero integrity and most of us know that integrity is being lost in this world. It is up to us the consumers to not tolerate it!
It will start when you walk through the door and you feel as if you just walked into a used car dealership in the cockroach part of town. But, then you kind of feel a bit sorry and don't walk out. You see the slim ball sales man in the corner with his feet up on his desk too good to get up and talk to you. But, like a fool you stick around because they have a nice item in the yard that you want. You don't need it, you want it. This is where we all fail. Going into detail about my experience just makes me Sick! I will say that I have no problem with successful people or women. I know many successful women. The difference between them and this female owner is "success through integrity". This company gets one time buyers. Probably only a select few who are returning customers for purchasing and the worst service department ever!
Anyways, I sure did lots of research on the trailer and I love the layout. But I wish I would have researched the non accredited BBB Rangeland. Our camping would have a lot more happy memories and less complaints about our experience and how we left feeling frustrated and disgusted with ourselves. No, mostly embarrassed about being so stupid in trusting a persons word and thinking that this company was different from the big companies. The truth is, they are worse. The staff can't help it, they are directed the woman who runs it! Save yourself And go somewhere else. I have swayed many people from dealing with Rangeland, so add yourself to the list.
Thank you for listening to my rant! Stayed tuned to read the manipulating reply...
If I could put a zero star I would .
I had an apt with Jason which he was late. When he was with us he was abrupt and eventually became rude.We were looking at several models and seemed put off by us not knowing what we wanted. But on the phone I told him exactly what my husband wanted and what I wanted. He told me to go online and do my research which I did. I had specified exactly what I wanted. a pullout with a higher elevated stance on the trailor. He said there is no pullout for any package that I wanted where I said yes there is . I saw it . And he said no I was wrong they don't.
I saw a tent trailor that I wanted to look at which Jason then gave me the gears about having to open more then a couple of tent trailers, made me feel put out because It was an inconvenience to him. He complained that his battery died so couldn't fully extend the trailor. Then he said I should hand crank it. I said ok give me the hand crank and I will do it. He never gave it to me . We finally get to check out the trailer I liked what I saw but for several problems. The hood lock down clasp was missing and there was rust on several of the outdoor outlets. The finishing touches were not very nice . I made comments on this and he said this is what you get. it's everywhere. He then had to leave to help his manager which was fine but he said I'll leave you to make a decision and so we looked around came back to the office and he was not there he was with someone else and would be back to see us. no worries we waited. He came back and we had picked 3 tent trailers out to talk about. He got his pamphlets out sat down . We were standing. His Helmut and his backpack were on the chairs so we stood he didn't bother to remove them. We had some questions and I had asked about the pricing . His reply was when your serious about buying then I will give you the price because the one of the trailors you are looking at is almost sold so we need a down payment before I can give you prices . My husband lost it at that point saying he was nothing but rude and and that we were taking our business elsewhere. My husband said I will never come here and buy a anything from this company and that we were leaving . Jason then proceeded to say yeah it is a good idea that you never come back . He proceeded to come out and chase us and yell at us as we we're leaving.
By the way . We went to RACETRACK RV. They did have a pullout in the sport package. . The sales people were professional. they took their time. explained everything to the point that they WILL have our business. AND we might even buy the more expensive one because he took the time to show us and talk to us not through us and they even suggested a lot more things we haven't considered.
Thank you Rangeland rv for being rude and inconsiderate to the point where you drove us out to another more considerate and helpful Better put together shop. I will be telling EVERYONE I know.
I had a pretty lousy experience with rangeland as well. What really blows me away how an owner of a company like this would so willingly jump into the fray to fight with unsatisfied paying customers. Stay away from DDD (Dirty deal Dania.)
Is Rangeland RV Legit?
Rangeland RV earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Rangeland RV. The company provides a physical address, 6 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Rangelandrv.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Rangelandrv.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Rangelandrv.com you are considering visiting, which is associated with Rangeland RV, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
However ComplaintsBoard has detected that:
- While Rangeland RV has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 12% of 8 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- Rangelandrv.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The rangelandrv.com may offer a niche product or service that is only of interest to a smaller audience.
- Rangeland RV protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- This website appears to offer a link shortening service. Scammers may also use shortened links to make malicious or fraudulent websites appear more legitimate or to hide the true destination of a link. Therefore, it's important to exercise caution when clicking on shortened links, particularly if they come from an untrusted or unfamiliar source.
Bait and Switch
On Saturday, January 25th I viewed a Trailer at Rangeland RV, I made an offer and the Sales person went inside to check with his manager. I was verbally told the offer was accepted and on Monday we would do the paperwork. On Monday morning Rangeland faxed me their RV Sales Agreement. It detailed the Trailer, model and serial number with the price I had offered and the repairs I had requested. It was signed by the sales person. They also faxed their PDI sheet which detailed all items. Further they took my Credit Card and advised they would be taking a $1, 500.00 deposit. I had 5 emails during the day to discuss storage issues and other after the fact details. At 4 PM I receive a call from the Sales person to advise they now require another $1, 900.00. He advised this came from his manager. I then spoke to his Manager (Dana) and was advised that there was never an agreement… All of the phone calls, emails and a faxed Sales agreement meant nothing. I told her that I (in the presence of my wife and 2 others) clearly recall my offer was accepted on Saturday and Monday was just paperwork. Once again she advised this means nothing unless her or another manager’s signature was on the Agreement. Further she said they had not charged my CC yet and therefore it was not a deal unless I pay $1, 900.00 more. I told her this is a shameful way to conduct business and the reply was basically take it or leave it. I feel they tried to use the old bait and switch scam and I can not do business with this type of company, so I left it.
Do NOt BUY Here
Here Dania This is your company Record Plus the many that do not post that are dissatisfied Clients Lets bring it on girl! I'm ready
Rangeland RV Balzac Alberta (Complaint Comment)
Posted: 2012-11-01 by rangeland will post my name
Worst Service Department
get an answer from Rangeland RV. the owner maybe checks in here more often than the actual service department at Balzac. All comments here is exactly what we experience from Rangland RV. come pick up your trailer, we can't find the problem. Customers really appreciate that. Service manager calls saying your trailer is fixed then a tech calls an hour later asking for details about the problems? I mention that I was informed that the problem was fixed already, the tech spills out the truth...
Rangeland RV Balzac Alberta (Complaint Comment)
Posted: 2012-10-29 by rangeland rv
Worst Service Department
Rockwood 840452, Rangeland Rv has done everything possible to fix the stereo issue that you as a consumer has had with the fifth wheel. We have replaced the stereo once, additionally have purchased a am booster outside of Forest River and have installed that into the fifth wheel and you are still not getting the stations that you want...
Rangeland RV Balzac Alberta (Complaint Comment)
Posted: 2012-07-22 by Teknocat
Worst Service Department
I too can vouch for Rangeland RV's very poor customer service. They very clearly do not give a rats ### about you once they have your money, they will not stand behind their products, and will find every excuse they can to have you pay for things that should be covered under warranty. Also, their customer service manager just gives nothing but attitude and has no customer service skills whatsoever...
Rangleland RV Balzac Alberta (Complaint)
Posted: 2012-06-07 by pbre
Service Department
worst service department ever, list of complaints too long to list, just don't go there.
Rangeland RV Balzac Alberta (Complaint Comment)
Posted: 2012-03-29 by Rockwood 840452
Worst Service Department
with my dealing at Rangeland RV would be a gross understatement. When my wife and I purchased a new 2012 Rockwood 5th Wheel from you on 22 June 2011 I expected that you would honour the written agreement in the Forest River owner's manual. Let's deal with the radio issue first. I expected the unit to operate as advertized (i...
Rangeland RV Balzac Alberta (Complaint Comment)
Posted: 2011-11-10 by Dissappointed Seniors
Worst Service Department
We purchased a new 2012 fifthwheel from Rangeland RV in April. We have had many problems with the unit and have made 3 different trips to thire service department. Our unit developed loud squeaks on the bedroom floor. We took it into Rangeland RV to be repaired. They fixed the squeaks, however they made a very noticeable ridge on our carpet and some of the stain was removed from the steps leading to the bedroom...
Rangeland RV Balzac Alberta (Complaint Comment)
Posted: 2011-07-24 by 2514G Camper
Extremely Poor Service
disheartening experience with Rangeland RV. My partner and I have been intimidated, verbally abused and insulted by this company. We had some challenging concerns and questions that they did not like. Understandable that challenging questions can be, well "challenging" to respond to, but instead of having reasonable discussion they bull dozed and bullied...
Rangeland RV Balzac Alberta (Complaint Comment)
Posted: 2011-07-22 by DElizabeth
Worst Service Department
a tent trailer from rangeland RV this year and have had nothing but problems getting service completed on it. When meeting with the owner she was very rude and disrespectful (you can see that in her post above) and my friends are left with a tent trailer that Rangeland now refuses to service...
Rangeland RV Balzac Alberta (Complaint Comment)
Posted: 2011-06-29 by DissapointedRV-ER
Worst Service Department
We purchased a tent trailer from Rangeland RV in February, and we finally got it out for the summer in June only to find we were missing a part on the BBQ. We managed for the trip, thinking we could just call them up and they would have the part at their shop seeing how we did not have it. I called the service department and was told I could come down and get the bracket whenever...
Rangeland RV Balzac Alberta (Complaint Comment)
Posted: 2011-06-04 by DJacks
Extremely Poor Service
Posted: 2011-06-03 by V Baxter
Extremely Poor Service
Rangeland RV is the shadiest and worse company I have ever purchased from. I purchased a holiday trailer from them and have had nothing but problems ever since. The sales associates are just out to make money and don't care about their clients. The service department is lazy and rude. This list of incomplete work and un-delivered promises is long...
Rangeland RV Balzac Alberta (Complaint Comment)
Rangeland RV Balzac Alberta (Complaint)
Posted: 2011-05-19 by Calgary Campers
Worst Service Department
purchase a trailer from Rangeland RV. This company had our brand new trailer and work was not professional. We paid for them to install 2 solar panels and one was not installed correctly. Upon picking up the trailer, and towing home for use, a solar panel ripped off the roof, and left 4 holes in the roof...
Rude Atrocious Service
Rangeland RV Balzac Alberta (Complaint Comment)
Posted: 2013-04-10 by rangeland rv
Worst Service Department
comments posted back from Rangeland rv are not coming back from Russell. They are coming back directly from myself the owner Dania J Filippetto. Once again all the comments above I understand peoples frustrations. Most of these comments do not comment towards my staff being rude or having poor customer service but rather with complaints of issues that you are having with your rv from manufacturer defects...
Rangeland RV Balzac Alberta (Complaint Comment)
Posted: 2012-11-01 by rangeland will post my name
Worst Service Department
get an answer from Rangeland RV. the owner maybe checks in here more often than the actual service department at Balzac. All comments here is exactly what we experience from Rangland RV. come pick up your trailer, we can't find the problem. Customers really appreciate that. Service manager calls saying your trailer is fixed then a tech calls an hour later asking for details about the problems? I mention that I was informed that the problem was fixed already, the tech spills out the truth...
Rangeland RV Balzac Alberta (Complaint Comment)
Posted: 2012-10-29 by rangeland rv
Worst Service Department
As the owner of Rangeland Rv, I am sad to see these postings when we are a company that does all we can to ensure the best customer service possible. Many of these complaints are issues that the manufacturer will not cover but we try to do what we can to help our consumers anyway. Please respect that we do not build the products but that all these consumers own top of the line rv's and that as a dealer we try our best to fix the issues that consumers our having in a timely fashion...
Rangeland RV Balzac Alberta (Complaint Comment)
Posted: 2012-10-29 by rangeland rv
Worst Service Department
Rockwood 840452, Rangeland Rv has done everything possible to fix the stereo issue that you as a consumer has had with the fifth wheel. We have replaced the stereo once, additionally have purchased a am booster outside of Forest River and have installed that into the fifth wheel and you are still not getting the stations that you want...
Rangeland RV Balzac Alberta (Complaint Comment)
Posted: 2012-07-22 by Teknocat
Worst Service Department
I too can vouch for Rangeland RV's very poor customer service. They very clearly do not give a rats ### about you once they have your money, they will not stand behind their products, and will find every excuse they can to have you pay for things that should be covered under warranty. Also, their customer service manager just gives nothing but attitude and has no customer service skills whatsoever...
Rangleland RV Balzac Alberta (Complaint)
Continue reading complaints about Rangeland service Next page
Posted: 2012-06-07 by pbre
Service Department
worst service department ever, list of complaints too long to list, just don't go there.
Rangeland RV Balzac Alberta (Complaint Comment)
Posted: 2012-03-29 by Rockwood 840452
Worst Service Department
with my dealing at Rangeland RV would be a gross understatement. When my wife and I purchased a new 2012 Rockwood 5th Wheel from you on 22 June 2011 I expected that you would honour the written agreement in the Forest River owner's manual. Let's deal with the radio issue first. I expected the unit to operate as advertized (i...
Rangeland RV Balzac Alberta (Complaint Comment)
Posted: 2011-11-10 by Dissappointed Seniors
Worst Service Department
We purchased a new 2012 fifthwheel from Rangeland RV in April. We have had many problems with the unit and have made 3 different trips to thire service department. Our unit developed loud squeaks on the bedroom floor. We took it into Rangeland RV to be repaired. They fixed the squeaks, however they made a very noticeable ridge on our carpet and some of the stain was removed from the steps leading to the bedroom...
Rangeland RV Balzac Alberta (Complaint Comment)
Posted: 2011-07-24 by 2514G Camper
Extremely Poor Service
disheartening experience with Rangeland RV. My partner and I have been intimidated, verbally abused and insulted by this company. We had some challenging concerns and questions that they did not like. Understandable that challenging questions can be, well "challenging" to respond to, but instead of having reasonable discussion they bull dozed and bullied...
Rangeland RV Balzac Alberta (Complaint Comment)
Posted: 2011-07-22 by DElizabeth
Worst Service Department
a tent trailer from rangeland RV this year and have had nothing but problems getting service completed on it. When meeting with the owner she was very rude and disrespectful (you can see that in her post above) and my friends are left with a tent trailer that Rangeland now refuses to service...
Rangeland RV Balzac Alberta (Complaint Comment)
Posted: 2011-06-29 by DissapointedRV-ER
Worst Service Department
We purchased a tent trailer from Rangeland RV in February, and we finally got it out for the summer in June only to find we were missing a part on the BBQ. We managed for the trip, thinking we could just call them up and they would have the part at their shop seeing how we did not have it. I called the service department and was told I could come down and get the bracket whenever...
Rangeland RV Balzac Alberta (Complaint Comment)
Posted: 2011-06-04 by DJacks
Extremely Poor Service
your experience with Rangeland Rv. I own a Cherokee from them that I have had for 3 yers and I have referred 4 different sets of family and friends that have bought an Rv from them in the past years and they are all extremely happy with the service they get and the repairs they receive. Did you talk to a manager about your issues because I am surprised they did not help you? Is it possible that your maker of the rv would not cover the warranty issues you had because I know that I could only get my issues covered under the 1 year warranty that I had...
Rangeland RV Balzac Alberta (Complaint)
Posted: 2011-06-03 by V Baxter
Extremely Poor Service
Rangeland RV is the shadiest and worse company I have ever purchased from. I purchased a holiday trailer from them and have had nothing but problems ever since. The sales associates are just out to make money and don't care about their clients. The service department is lazy and rude. This list of incomplete work and un-delivered promises is long...
Rangeland RV Balzac Alberta (Complaint Comment)
Posted: 2011-05-24 by rangeland rv
Worst Service Department
you want to deframe Rangeland Rv, you should tell the public the whole story and not just bits and pieces of your side. I would have been happy to fix this for you if it had been a technician that made a mistake in installation. It seems funny to me that all the wires on the roof of the trailer are clean cut off and all connected to the second panel on the roof? Could it be possible that someone wanted to get on your roof and tried to steal your panel? There are many possibilities but the fact is that if it was an installation issue, you would have seen it far before 10 months from now...
Rangeland RV Balzac Alberta (Complaint)
Posted: 2011-05-19 by Calgary Campers
Worst Service Department
purchase a trailer from Rangeland RV. This company had our brand new trailer and work was not professional. We paid for them to install 2 solar panels and one was not installed correctly. Upon picking up the trailer, and towing home for use, a solar panel ripped off the roof, and left 4 holes in the roof...
worst service department ever, list of complaints too long to list, just don't go there.
Extremely Poor Service
Rangeland RV is the shadiest and worse company I have ever purchased from. I purchased a holiday trailer from them and have had nothing but problems ever since. The sales associates are just out to make money and don't care about their clients. The service department is lazy and rude. This list of incomplete work and un-delivered promises is long. The biggest problem I am having is getting Rangeland to complete their warranty work. From scratched sinks, to peeling decals, to stained carpet upon initial purchase, Rangeland has been lazy and negligent in completing their in-house warranty promises. 3 months after my purchase, I took my trailer to Rangeland to get these cosmetic issues fixed as per their in house one year warranty. They kept my trailer for more than 8 months and did NOTHING! When I asked then again to fix these issues, they had the nerve to tell me they wouldn't fix them because my year was up! It is now 2 years later and Rangeland still refuses to do the work they said they would do and continue to give me the run around. I strongly urge anyone even looking at holiday trailers to bypass Rangeland RV completely!
DJacks just to let you know the management is the problem at this place they are rude and not professional. There is no reasoning with these people. but on the oter hand some people have great experiences at rangeland and that is awesome, I hope it happens more often, but we have horrid experiences. Did you know they are not a member of the BBB.
for those who have had a bad experience at rangeland and after trying to work it out with management and that fails contact the below and all of them!
http://www.amvic.org/main.htm
http://www.rvda-alberta.org/index.asp
http://www.rvda.ca/intro.htm
and the BBB
I also have had a BAD experience at this dealership. I would not recommend anyone to go there. They are all nice until they get your money then you are S*** on a stick. I got my trailer back with a incomplete workorder the trailer was in pieces inside, paid for the demolition they did in my trailer and had to take it to another dealership to fix what they did not.
If anyone has a choice go to a different dealership. I got sick of the big boys in calgary and went to olds it was a great experience. They were understanding got the work done fast and the trailer looks great. Their servace manager was patient and explained everything.
I too have had a very frustrating and in fact a very disheartening experience with Rangeland RV. My partner and I have been intimidated, verbally abused and insulted by this company. We had some challenging concerns and questions that they did not like. Understandable that challenging questions can be, well "challenging" to respond to, but instead of having reasonable discussion they bull dozed and bullied. They even rolled their eyes and laughed at a woman at the service counter who was very upset about lack of service on her trailer. This is an astounding response to anyone. The end result of our experience is that Rangeland has refused to honour the warranty on the product they sold us. Instead of separating the personal from the professional they have chosen to act like hurt children and ignore their professional responsibility. I recognize that not all people will have had problems with Rangeland. I am happy for DJacks and the people he has referred. I wish our experience was the same. In fact that is what was promised to us. But for those of us who for whatever reason have not landed Ranglend RV's "good books" the experience is frighteningly bad. Buyer be careful. Very careful.
"Wow"... I am shocked to hear your experience with Rangeland Rv. I own a Cherokee from them that I have had for 3 yers and I have referred 4 different sets of family and friends that have bought an Rv from them in the past years and they are all extremely happy with the service they get and the repairs they receive. Did you talk to a manager about your issues because I am surprised they did not help you? Is it possible that your maker of the rv would not cover the warranty issues you had because I know that I could only get my issues covered under the 1 year warranty that I had. You should give them another shot and talk with someone else because I know people that swear they would go no where else for service or to buy another rv? Maybe you just had 1 bad experience?
Worst Service Department
I am posting this to save people grief and frustration when deciding if to purchase a trailer from Rangeland RV. This company had our brand new trailer and work was not professional. We paid for them to install 2 solar panels and one was not installed correctly. Upon picking up the trailer, and towing home for use, a solar panel ripped off the roof, and left 4 holes in the roof. The solar panel was destroyed. We then took the trailer back in to be fixed, and they will not fix the roof or replace the solar panel. This was their fault and the solar panel was installed into 1/8 inch of boarding not a beam. Are their techs even sure of what they are doing? They have been unorganized and forgot that they even had our trailer in the past year to be fixed for other things prior to this latest event. Our trailer is brand new, and had many issues that the company did not even fix properly/effectively. I would highly recommend that no one purchases a trailer from this company, as it has been nothing but a frustration and disappointment in dealing with them. Our friends had bought a used trailer from them with extended warranty and have since had several problems with a leak in the trailer. They have not fixed it either and have been unable to get any work done from them to help them out with it.
I agree they have the worst service department. Our front decal came off the first time we washed the fifth wheel. We phone and were assured that was no problem, they would order new one and it would be fixed right away. Well that was 2 years ago. We called and the company that was doing the service work called. Oh yes they said they were dealing with it... Our ceiling was making noises. No problem. Take a video and send it and they would see about getting it replaced. Still waiting... Never again and we have told a lot a people about our service and they have avoided dealing there.
We purchased a 23 foot grey wolf trailer from RangeLand RV in 2013. We had a issue with what is known as cold crack where the the lino on the floor cracks from the Alberta Winters. A bit of a long story with this but the cold crack was a manufacturing issue which the manufacturer Forest River took care of it. The problem is I had to go through Forest River to get this dealt with. Rangeland originally expected us to pay ( $600.00) to repair. I went through Forest River and to their credit they covered it. How ever as per numerous other posts on here there was pain involved. So we were booked to get this repair and their facility burns down 2 days before we were scheduled to drop it off. Not Rangeland"s fault so we got bumped a couple of times and that was ok in consideration of their misfortune. Their repair job was very poor the carpet that was installed to cover this was crooked and the lino had a huge long bubble sticking up. The day we picked it was very cold out and we did not bother to open the slide to inspect and was our mistake as we took what they said on face value the job was done right. So Forest River paid for this repair and the Rep in Indiana agreed with me after seeing the pictures that this was a pretty lousy repair. Dania defended this and basically passed this off as a manufacturing fault and told me the repair looked great. I am treating this as a lesson learned and moved on and just making sure that anyone I know doesn't purchase their RV at Rangeland. Judging by other experiences posted here I consider myself lucky. I like the Forest River product and they are good to deal with... but stay away from DDD (Dirty Deal Dania)
They are just a poor excuse for a business. The kept my trailer for two weeks just to charge me for a new battery. Why can't they just fix it when I made the first appointment? Then they charge me over $20 for extra parts which didn't exist which they took off the bill when I questioned it. It makes me question the correctness of the entire bill. This and other past experiences convinced me never to darken their door again.
I will agree 100% that this is the WORST Company I have ever dealt with! Starting from the Owner Dania down to the service manager Russ which is Diana's brother. Once they had received our money for the brand new Rockwood Hardside trailer, we were then just a number and treated like ###! The service manager is a joke. No people skills and is a rude, ignorant, person. Does not give a ### about doing a good quality job.Russ Treated myself like ### along with my wife. The quality of service work that gets done when you do get it into Rangeland RV is absolutely horrible.! There is no Quality of service with this Company. They have had our trailer longer than us due to their stupidity and not giving a ### about your trailer. They had backed our trailer into a snow bank and bent both jacks and the bumper and was not going to say anything to us. They Shovelled our roof off with a steel bladed snow shovel and scratched all our skylights and the whole roof! Their answer to this is that they cannot hire any good people! Well it is very obvious! If I had not said anything the so called service manager, he would have said nothing. HORRIBLE, HORRIBLE, HORRIBLE Business. I have Rockwood ship me all the parts I need to my house as I can do a better job than RANGELAND RV IN BALZAC ALBERTA! I could go on and on about this place and the service department.
I will NEVER be back to this place as I have located another dealer who WILL look after us.
Good Luck Dania and MR. so called service manager. (RUSS}
Immediately purchased our trailer in May 2014. We found some little issues on our first and second camping trip and booked an appointment to have this fixed. Before our big trip to Alaska our trailer was in there care for 4 days. When we picked up our trailer We did a walk around and never noticed damage to our back slide On till 5 days later when we left for our trip. I contacted them Immediately with my findings, the response I got was if you did not see the damage when you did your walk around, I guess Its not our problem. What a lovely service lady. ...
I'm not surprised to see this negativity towards Rangeland RV. It will be a cold day in hell before I would ever take our RV back for service, or recommend anyone to buy there. In fact we had to call the RCMP on them as they damaged our unit before we even left the lot with it. Speaking with the owner and service, Russ, was pointless. I think this family needs to learn how to run a business and respect how much peoples hard earned money is spent. I feel they have no care or respect for anyone, especially after they get their money. I support the negative comments made towards these people, and if you want to make a investment in a holiday trailer go elsewhere. To me saving a couple of bucks on a unit was not worth the frustration and stress we experienced. They are bullies! I just think it is hilarious how the owner reads these comments and just defends herself, rather than fixing things at their end. Well Rangeland not everyone has the same stories about you and your service because we're all wrong! Bad, bad business. People stay as far away from this place as you can.
WOW so many bad reviews... We have found Rangeland to actually be very courteous to us and had someone come out and fix what he could and assess our problems. Our unit is a 2014 Open Range not even 2 months old and is actually caving in which is not the fault of Rangeland. In order to fix it they will have to rebuild it as everything will have to come out. Am waiting to see what the factory has to say as it should be returned to the states and a new one shipped out. I love Open Range but I have a funny feeling they are going downhill. This is our second unit and the first one was a gem. This one is not. Am so disappointed as this was to be for retirement down the road a ways, and as we sunk our money into it and not a house we will be screwed. Am hoping this will be resolved as and it has a 2 year manufacturer warranty plus we bought extended.
I echo all the above in dealing with after sale service. I picked up the trailer on Friday morning and used it one night on the weekend. In that night I found 4 issues that required repair. 2 door related, 3rd being a big scratch down the table, 4th being the AC wont blow cold air. I phoned the service department promptly Monday morning. I was told it would be a 4 - 5 weeks before they could fix the issues. I said that wasn't acceptable given the trailer is brand new and these items should have been caught in the PDI. She then said that everyone ahead of me in the shop had brand new trailers too and hung up. Not left with a good feeling about the long term service available from Rangeland RV now. Why not buy an RV from the US if this is the level of service you get when buying from a dealer. I now have to take my 3 day old 2014 trailer to a independent service shop to get fixed, where they may be able to get the AC under warranty, but the rest is out of my pocket.
Norm
I normally have pitty for people however in your case should you get stung by these people at Rangeland R V .
I would have to say to you that you have brought it on to yourself as you have read the comments posted by others and would then be your own villain having not headed the warnings of their comments . Case closed
I say Rangeland R V are not a responsible dealership and should be reprimanded for their rude arrogant and scamming conduct ripping clients off.
My experience with Rangeland has been good. Service staff have been helpful and jovial. All work I need done is always completed (I check before I pull the trailer out fo their yard to be sure). I had a problem with a slide motor on a vacation and had to crank out (an back in) the slide manually (lying on my back in the gravel) and Rangrland found the motor to be faulty and replaced it under extended warranty (which I forgot I even had). The Cherokee trailer is now 6 years old and I am wondering what type of trailer to upgrade to. First stop will likely be Rangeland.
Overview of Rangeland RV complaint handling
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Rangeland RV Contacts
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Rangeland RV phone numbers+1 (888) 711-9040+1 (888) 711-9040Click up if you have successfully reached Rangeland RV by calling +1 (888) 711-9040 phone number 0 0 users reported that they have successfully reached Rangeland RV by calling +1 (888) 711-9040 phone number Click down if you have unsuccessfully reached Rangeland RV by calling +1 (888) 711-9040 phone number 0 0 users reported that they have UNsuccessfully reached Rangeland RV by calling +1 (888) 711-9040 phone numberSales+1 (888) 317-4255+1 (888) 317-4255Click up if you have successfully reached Rangeland RV by calling +1 (888) 317-4255 phone number 0 0 users reported that they have successfully reached Rangeland RV by calling +1 (888) 317-4255 phone number Click down if you have unsuccessfully reached Rangeland RV by calling +1 (888) 317-4255 phone number 0 0 users reported that they have UNsuccessfully reached Rangeland RV by calling +1 (888) 317-4255 phone numberService & Parts+1 (587) 457-5200+1 (587) 457-5200Click up if you have successfully reached Rangeland RV by calling +1 (587) 457-5200 phone number 0 0 users reported that they have successfully reached Rangeland RV by calling +1 (587) 457-5200 phone number Click down if you have unsuccessfully reached Rangeland RV by calling +1 (587) 457-5200 phone number 0 0 users reported that they have UNsuccessfully reached Rangeland RV by calling +1 (587) 457-5200 phone numberRed Deer, AB (Sales+1 (855) 711-5200+1 (855) 711-5200Click up if you have successfully reached Rangeland RV by calling +1 (855) 711-5200 phone number 0 0 users reported that they have successfully reached Rangeland RV by calling +1 (855) 711-5200 phone number Click down if you have unsuccessfully reached Rangeland RV by calling +1 (855) 711-5200 phone number 0 0 users reported that they have UNsuccessfully reached Rangeland RV by calling +1 (855) 711-5200 phone numberRed Deer, AB (Sales+1 (587) 457-0555+1 (587) 457-0555Click up if you have successfully reached Rangeland RV by calling +1 (587) 457-0555 phone number 0 0 users reported that they have successfully reached Rangeland RV by calling +1 (587) 457-0555 phone number Click down if you have unsuccessfully reached Rangeland RV by calling +1 (587) 457-0555 phone number 0 0 users reported that they have UNsuccessfully reached Rangeland RV by calling +1 (587) 457-0555 phone numberRed Deer, AB (Service+1 (403) 279-5200+1 (403) 279-5200Click up if you have successfully reached Rangeland RV by calling +1 (403) 279-5200 phone number 0 0 users reported that they have successfully reached Rangeland RV by calling +1 (403) 279-5200 phone number Click down if you have unsuccessfully reached Rangeland RV by calling +1 (403) 279-5200 phone number 0 0 users reported that they have UNsuccessfully reached Rangeland RV by calling +1 (403) 279-5200 phone numberHead Office
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Rangeland RV emailssales@rangelandrv.com100%Confidence score: 100%Supportjalene@rangelandrv.com84%Confidence score: 84%service@rangelandrv.com79%Confidence score: 79%supportrdsales@rangelandrv.com78%Confidence score: 78%salesrentals@rangelandrv.com77%Confidence score: 77%parts@rangelandrv.com76%Confidence score: 76%rdservice@rangelandrv.com75%Confidence score: 75%support
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Rangeland RV address292184 Cross Pointe Road, Rockyview, Alberta, T4A0W2, Canada
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Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025 - View all Rangeland RV contacts
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