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Resolved
Rangeland RVDo not stand behind service repairs (horrible service warranty). Beware.

C Jun 12, 2020
This review was posted by
a verified customer
Verified customer

I am very frustrated with the service from Rangeland RV - CrossIron location. They do not stand behind their service/repairs of trailers. Unless you are buying a new one don't expect any help, especially if you have a claim on work done.

I had a trailer repaired in the Fall 2017 (It is a hybrid trailer with a fold down bed). The bed section originally was delaminating and the material inside was getting soft and holding moisture. In Spring of 2019 I took it back to get looked at as the outside material was starting to delaminate again, thinking it would still be under warranty or at the very least they'd help me out with the repair... apparently they only stand behind their repairs for 90 days. I was told by the Service manager that this is what I signed in the agreement for my repair (Safe to say it was going straight into storage after the initial repair, so even 90 days warranty wouldn't of mattered and honestly I didn't read the fine print). This trailer is an older model, but it went a full 10 years with hardly any issue. Apparently the craftsmanship & workmanship provided by Rangleland RV is only good for 90 days

Long story short I was basically given the "to bad, so sad for you". They'd be happy to give me a new quote to get this looked at and repaired... Sorry not going to spend another $1, 600 for another repair that you guys aren't willing to help me with or stand behind, that may only last only another year!

I also had issues with the service manager at this location. The only time I would get a call back is when I would e-mail/ CC service directly. I work in sales and cannot believe how bad the service was from the service manager directly (No, I won't name names).

I don't post reviews but I think everyone should know what I went through! Do yourself a favour and find someone else to service you trailer.

RESOLVED

The complaint has been investigated and resolved to the customer's satisfaction.

  • Rangeland RV's response · Jun 13, 2020

    Mr Blumhagen, you purchased an rv from us in June of 2017 of which was a pre-owned 2009. At that time you asked us to fix delamination. We did and you were happy with the repairs. In September of 2019 you came to see us looking for a quote to reseal around your bed ends and bulb seals/wipe seals that needed replacement. You never had the work done (not with us anyway). Now 10 months later you are coming to us to ask us to pay to repair your issues and work that did not result from a bad repair from us over 3 years later? If you do not replace seals or maintain your seals it will cause water and moisture to get in behind the walls which cause delamination. Why did you not do the maintenance work required? We cannot possibly be responsible for delamination when normal maintenance does not take place. I am sorry that you feel we did not look after you. Dania J Filippetto -President

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