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QVC Garden plants, bulbs,trees from Roberta's Unique Gardens and Cottage Farms


False advertising of Unconditional Return Policy

Complaint Rating:  90 % with 49 votes
90% 49
Contact information:
United States
QVC advertises their "Unconditional, no questions asked, satisfaction 30 day money back guarantee" for all items it sells.
A consumer is expected to return items, regardless of reason within thirty days of receipt of the item, with the exception of live plants, and a few other perishable food items. The customer Service people do not accept plant items physically returned. The customer Service representatives and a follow-up email from QVC specifically says that" to avoid further inconvenience your credit card will be refunded in full, including S & H, but not to send back the dead plants."
This complaint is about receiving DEAD plants and plants being shipped one month earlier than advertised with each item according to the planting zone put on the TV screen for expected, proper timed delivery. Therefore having forced me to call and report many dead on arrival of plants. Always, the customer service rep. would refund my credit card and that was it. Had it not been for an additional guarantee offered by the Distributor Roberta's Unique Gardens and Cottage Farms for one year replacement guarantee which I needed to Contact Roberta's about yesterday, I would have never known my QVC account has been "temporarily closed" and I have been denied access to my account online to review. I was never informed in writing, email or telephone my account was being closed for audit.

More specifically, my account has been "temporarily closed" for audit due to "excessive requests for plant returns".
According to the coorporate office, and the President of QVC Office, I was told by both offices I must submit in writing to QVC Customer Payments my request for clarification of any questions. The QVC President Office told me that this issue will take a minimum of two months to be resolved however, they see fit.

To conclude, because I am denied access to my account on line I cannot write a review for each plant item or complain in a review about how I have been treated by QVC or to warn potential buyers of the plants I had problems with. This is the reason I am writing to your organization.
Complaint comments Comments (3) Complaint country United States Complaint category Home & Garden


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A  18th of Apr, 2013 by    0 Votes
I am sorry that you had to go through this. QVC needs to stand behind their customers. I too have ordered from Cottage Farms and Roberta's Garden. The plants that they show that you will receive are NOT the plants sent. The plants are in my eyes seedlings and I am shocked that some have made in in shipping. I have complained and am finally requesting my very last replacements. I will never order from the again! Good Luck! And thank you for posting.

N  28th of Apr, 2016 by    0 Votes
I too have had to have several replaced and or credited due to the fact they either arrive dead or so tiny they haven't any chance to survive! I would gladly return the dead plants but they will not take them back. Cottage Farms and Robertas are not nice after they have to resend replacements which are absolutely no better! I get caught up in seeing the beautiful plants after a long winter and break down and order but should know better!! I get the same junk. The plants they ship are nothing like they show they ship out!! Not even close! I go to my neighborhood Walmart or big box store and I have extraordinary results and beautiful plants all over my yard from them. Neither Robertas or Cottage Farms have lived up to their plants as shipped yet. I cancelled all I ordered after I already received dead plants shipped this year! I am about done ordering anything from QVC if they continuing to promote these horrible plants! Their customer service I will say is great and why I stay with them. I did send a picture of one of the dead bulbs I recieved this year so they can see what the customer actually gets.
A  28th of Apr, 2016 by    +1 Votes
The plants do not get shipped or arrive anything like they show on TV.

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