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QOO10 / seller unwilling to take full responsibility of their mistake

Zhejiang Province, SG
Contact information:

I ordered a Rilakkuma car seat cover (photo attached below) which cost S$100.00. It took over a week to arrive, and it was the wrong item since the character is completely different from what was advertised on the seller's website (photo of wrong item attached below).

After contacting the seller, they apologised and admitted that the ordered item was out of stock and had sent another item in its place without informing me. They did not state that they want to bear the costs of return postage (S$114) while insisting that I return the item (weighing 4kg) within 7 days before they are willing to refund me.

A screenshot of the rules and regulations on cancel/refund found on Qoo10's website is also attached.

QOO10
QOO10
QOO10
QOO10

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Nov 21, 2017

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