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Provident Fundinginsurance claim check delay

I sent my insurance check to Provident almost 3 weeks ago, overnight delivery. I have not received my check back, nor any acknowledgement from them. Since the check is for roof repair and I live in Minnesota, it's more than a little important to get my roof done before any more snow falls. I've also had issues in the past trying to change my payment due date. I wanted to change the date from the 1st to the 15th but I was told I couldn't do it on a commercial loan. Since I live in a single family home, I told them repeatedly it wasn't a commercial loan but a residential loan. They refused to help me, insisting it was commercial, not residential. Basically, Provident has ZERO customer service and I don't know why they're still in business.

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