My system doesn't work EVER! It fails all of the time, and when they state they will have someone call to fix the "under warranty" system, they never do. They couldn't even get their payment system worked out!! They wouldn't take credit cards because of some kind of transition, then they wanted an automatic draft ... I told them no way ...not unless they fixed everything ... Now I just tell them no way! They had their chance!
I had someone tell me I could get out of the contract and now they are saying that I can't; the flip back and forth; and have no clue what is going on!
So I faxed and emailed them the same information that I am not paying for DEFECTIVE equipment, and a system that is not being monitored!
Everyone needs to file a complaint here if they contacted these people online!
The Internet Crime Complaint Center (IC3) is a partnership between the Federal Bureau of Investigation (FBI), the National White Collar Crime Center (NW3C), and the Bureau of Justice Assistance (BJA).
ps. I have already sent in TWO cancellations!! And they are still ignoring them. It is going to take more than that to stop these thieves!