PowerSportsMax.com’s earns a 1.9-star rating from 0 reviews and 91 complaints, showing that the majority of motorsports enthusiasts are dissatisfied with their vehicles.
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very poor customer service
Purchased Roketa moped 50cc, front wheel bearing failed after 35 miles. Repeated calls to customer no-service resulted in hours on hold, no call-backs and no resolution. Would ship it back if we could! This is after spending a month to get the title sent to us. We had to result to paying Fed-ex to have the title sent to us. Assembly instructions sent were terrible and we had to call for additional instructions. Very poor quality in customer service, and the product so far shows the same level of quality...both very bad and we are upset!
The complaint has been investigated and resolved to the customer’s satisfaction.
beware
I looked at their site and it looked like a good company these people are ripping us off... i waited 3 weeks for an atv and called daily and like everyone else got nothing dont get robbed! There are better places to shop. Do research... i called best price atvs and got my ATV in 4 days. It’s a shame that these people can do such a thing to willing to pay clients... i give this company 2 thumbs down and two middle fingers up. Do not, I repeat, do not get robbed by these terrible irresponsible people. They suck!
The complaint has been investigated and resolved to the customer’s satisfaction.
Because of the bad service canceled my ordem bad after 45 days not received my money back.
powersportsmax.com also goes by bike2go.com--just to let everyone know
Think i will write the state of cal.
BIG MISTAKE AND RIP-OFF
YOUR ON YOUR OWN WITH THIS CRAPPIE COMPANY BEWARE
I also have been ripped off by this company..I ordered 2 kids 110 four wheelers in oct of 2007 for christmas, both came damaged i called and the parts department want pictures and emails, after all the b/s from them, they sent replacement parts that were also damaged.Well here we go again with emails phone calls and pictures.
I talk with the post master at the local post office, showed him the damaged parts, he said the parts were covered by insurance all i needed was the shipping papers from the company, called talk with them explained the problems.to this date never heared back from the powesports...the bad part of the story is 2 little girls did not get 4-wheelers for christmas...they did get them after the 1st.
NEVER TRY TO DEAL WITH POWERSPORTS THEY ARE A BIG RIP-OFF. Scott Meadows Sycamore, Ga
powersports max suck suck suck suck
Very interesting! I ordered a UTV from Best Price ATVs the first part of May and cancelled the order on July 8th because of non-delivery. It appears to me that it is a hit and miss market out there. I have not found many good comments about any of the internet companies out there.
different model delivered.
I purchased a 1xDB50-01 50cc model dirt bike off the Powersportmax.com web site. The company knew or should have known I was being shipped a different model 49 cc bike. I e-mailed to the company pictures of the bike I received. Every conversation I've had with this company indicates more and more that its business model is to operate a scam, not a reputable business. I will use my bank and credit card system operator to recover the money I've paid. If they want the bike they shipped, they had better arrange to have it picked up and shipped.
The complaint has been investigated and resolved to the customer’s satisfaction.
I ordered a 4 wheeler from this company! I never got the 4 wheeler and the are not giving me a refund! I do not recomend this company for anyone they are a scam they will take your money and run!
stay away
Bought a powersports product (dirt bike) ...engine cooked after 3 mos. My son changed oil more than ever recommended! He was proud of his 125cc . After 3 mos. motor cooked ...called power max on or about 5/20 to inquire about the problem. I was told at that time to send motor to them, they would go over it and fix the problem as it was under warrantee (1 yr on engine) so a 68.00 shipping ups charge (they would pay return ship) and off it went...they received the engine on 6/05...today I called to check the progress...only to find out the # has been disconnected ! I'm only guessing they have hauled ***...does anyone know what my rights are here? Better business?
The complaint has been investigated and resolved to the customer’s satisfaction.
sounds bad to me!
Thanks for the heads-up. I was considering a purchase from their site but will pass on this outfit. I checked the Better Business Bureau in SoCal, and the company has a CCC rating. The following paragraphs are from the BBB page for PowerSportsMax... the last bit of info might help some of you who have had your calls blocked for weeks, or even months!
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- This company is a member of the Better Business Bureau and has agreed to uphold our membership standards, which include a commitment to act in accordance with ethical business practices and to respond to customer complaints. The company has been a member since 5/30/2006, and we are satisfied that it honors its commitment.
- This company participates in the BBBOnLine program and has agreed to use special procedures including arbitration, if necessary, to resolve disputes.
- California law may preclude the Bureau from compelling the company to arbitrate disputes.
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We know of no licensing or registration requirement for companies engaged in this company's stated type of business.
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The Federal Trade Commission's Mail Order Rule allows the seller 30 days to ship ordered products to the buyer unless otherwise specified at the time of purchase. If the seller cannot ship within the 30 day period, they are required to notify the buyer in writing of the delay, and give the option of waiting, or having their money returned within seven days. Credit card payments must be credited within one billing cycle.
Merchants who violate the Rule can be sued by the FTC for injunctive relief, monetary civil penalties of up to $11, 000 per violation (any time during the five years preceding the filing of the complaint), and consumer redress (any time during the three years preceding the filing of the complaint). When the mails are involved, the Postal Service also has authority to take action for problems such as non-delivery. State law enforcement agencies can take action for violating state consumer protection laws.
no moped, no return!
We bought a mobbed in March 16th. They said the bike was not available and then would not return the money. We have been on the phone with them every day and now they are just not answering our calls. They kept saying it would be back in the bank in a few days but would not give us a transaction code... They don't have the bike, they say every day they will return the money. Now they just leave us on hold or say that Recardo is busy or out of the store. Fraud... Con's.
theft, no money or bike!
We bought a mobed in March 16th. They said the bike was not available and then would not return the money. We have been on the phone with them every day and now they are just not answering our calls. They kept saying it would be back in the bank in a few days but would not give us a transaction code. Now they just don't talk. Leave us on hold until we hang up. This is a bad bad company out to rob anyone that they can. They are protected by the law and the action is a civil matter and you have to go to court to get them. None of us have that kind of money. We should all ban together and go after them.
I purchased an ATV from the company. It was not in working condition.
4 months later the bike is still not in working condition, although they have sent me parts that they claim is the problem.
The company never phone back.
Very bad customer service.
DO NOT USE THIS COMPANY.
I will ban with you to get back at them
horrible company!
We ordered a 70cc four wheeler for my son and have had nothing but problems with it since we got it and it has only been two weeks. First off, it took the whole weekend (since we got it on a Friday) to get it started. It was not getting gas because there was no hole drilled to let gas out. Then the chain kept coming off (only going 5mph) and broke the guard. We called and were told it was probably customer misuse and to send pictures of the broken part but still have not heard anything back. Right now, my son cannot even drive it because it is leaking oil and we are waiting for a part to fix it. A part I do not think we will ever see. The customer service is horrible because almost everyone we have talked to has been less than helpful and extremely rude. Once we were left on hold for twenty minutes until we hung up and called back. Only one person seemed to want to help and that was a technician and he said he would send us a part after telling us how rude we were to him, but could not tell us when we would get it. I would never buy anything from here again.
Please notify me if you find an attorny willing to take several cases. I am willing to help. I could also help with giving my similar story. I filed a coplaint with the BBB, has this helped you any
Purchase Atv To12 utility atv from Bike2go.com on internet web
called confirm order usin bike2go number got powersportsmax said same co.
recieved totally different atv of less value
Used / Demo
Scuffed up missing parts
broken seat
footguard
left fender
missing bumper
not even utility atv
reluctant to make good on THEIR error
Fill ecomplaint with credit card
attorney general office
BBB
FOR YOUR INFORMATLION: This company also does the same stuff with another Company called Bike2Go, who messed up my order and when you call you sometimes get powersports, and I have talked to both plus DeealInc. It seems they are located all over Californis and act like they don't know the other companies. Trying to get a windshield and luggage rack was impossible as they (bike2go) said they didn't make either. but my Sicily 50 cc is made for at least 4 other company's and they have luggage racks and some have windshields. My bike is a Roketa and when you call Roketa they say I have to go through the Dealor. Roketa is located in Ontario Ca. and says they don't know Bike2Go and can't sell parts in California and from the address they are only 1 or 2 miles from Bike2Go. I'm done with anything made in China or any Chinese Company. I can't believe California hasn't done something to these crooks.
any luck on finding an attorney in CA, or maybe class action?
http://www.thesqueakywheel.com/complaints/2008/JUN/complaint39924.cfm
On 5/27/2008 I ordered a MC-D13 Bali 250cc Scooter from Powersportsmax.com. As you can see from there website the company advertises in bold print MONEY BACK GUARANTEED Buy Risk Free etc etc. The Scoter arrived on June 10, 2008 and I uncrated it and spent over three hours trying to get it started. I spoke with a service tech from Powersportsmax after spending 30 mins on hold twice. I did what was suggested and could not get the scooter started. His description of the unit was not consistant with the actual unit. It apeared that he did not know what he was talking about. I spent over 1.5 hrs on the phone and only spoke with someone for about 15 mins. The rest was spent on hold.
I spent the next evening working on the scooter with no different results and was told that the lead mechanic would call me and I am still waiting for that call.
Over the next week I worked numerous hours attempting to get the unit started and running. In a last ditch effort I located a mechanic that worked for another company that sold these and paid him $60 to evaluate the scooter and in a good faith attempt to start the scooter. He recommended that we either return the scooter or request a new carburetor and try that, but he could not guarantee that would solve of problem. I spoke with powersportsmax and they stated that they would need to order a carburetor and that it could take 4 weeks and that I would need to hire a mechanic to remove and then send the carburetor. The website states that they stock all of the parts for all of the products they sell but I was told that it would take 4 weeks. At that time, I descided that I have gone far beyond what is required and what is fair.
I spoke with powersportsmax after they received a letter requesting that they pick up the defective product (I sent the letter by DHL, fax and email) and was told that I had two options. I could return the scooter at my expense or I could remove the engine and return the engine for repair. I ordered a working scooter and both of these options are unacceptable and not what I agreed to. The website states that they provide great technical support, but the tech could not even describe the scooter set up nor design. The website states that there is no need to worry about parts nor how to assemble the scooter but they want me to become a mechanic or hire one to repair the defective scooter that was sent in lieu of the Hassel free, Risk Free Scooter that I purchased. Additionally they state that they will not accept a scooter that has been worked on...
The scooter that was delivered was not what I purchased. I ordered this unit because they advertise a Risk Free, money back product. After trying to resolve the issue with the merchant and going beyond my responsibilities (hiring mechanic) I am trying this route. Additionally I have a call into a lawyer in California.
If you have had a similar experience, please email me, I am commencing a proactive campaign.
Agent for Service of Process is the wife
Jie Dou
3725 Colorado St
West Covina, CA 91792
The husband is
William Chow
William@deealinc.com
Fax [protected]
My wife and I don't have much use for Powersportmax. She ordered a 250cc. The box it was shipped in was tore up. The metal frame was mangledand busted. We wouldn't even let it come off the truck. Since then we've been trying to get my wifes money back. All we get when we call is a run around. Seems they only have one acct. and she will never return your call. When you speak to any one there, they play deaf and dumb!
Thanks for the heads-up. I was considering a purchase from their site but will pass on this outfit. I checked the Better Business Bureau in SoCal, and the company has a CCC rating. The following paragraphs are from the BBB page for PowerSportsMax... the last bit of info might help some of you who have had your calls blocked for weeks, or even months!
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- This company is a member of the Better Business Bureau and has agreed to uphold our membership standards, which include a commitment to act in accordance with ethical business practices and to respond to customer complaints. The company has been a member since 5/30/2006, and we are satisfied that it honors its commitment.
- This company participates in the BBBOnLine program and has agreed to use special procedures including arbitration, if necessary, to resolve disputes.
- California law may preclude the Bureau from compelling the company to arbitrate disputes.
--------------------------------------------------------------------------------------------------------------------------------------------------
We know of no licensing or registration requirement for companies engaged in this company's stated type of business.
--------------------------------------------------------------------------------------------------------------------------------------------------
The Federal Trade Commission's Mail Order Rule allows the seller 30 days to ship ordered products to the buyer unless otherwise specified at the time of purchase. If the seller cannot ship within the 30 day period, they are required to notify the buyer in writing of the delay, and give the option of waiting, or having their money returned within seven days. Credit card payments must be credited within one billing cycle.
Merchants who violate the Rule can be sued by the FTC for injunctive relief, monetary civil penalties of up to $11, 000 per violation (any time during the five years preceding the filing of the complaint), and consumer redress (any time during the three years preceding the filing of the complaint). When the mails are involved, the Postal Service also has authority to take action for problems such as non-delivery. State law enforcement agencies can take action for violating state consumer protection laws.
bad company!
I bought a moped in May 2017. The moped has a broken part when I received it. I called and they told me don't send it back and they will send me a replacement part in no time. It has been 4 months now and I have not received anything. They don't respond to me anymore. I also requested the Original of Manufacture Certificate to register my moped but they have not send to me either.
Do not buy anything from this company if you don't to deal with bad service or loose your money.
On May 30, 2017 placed an order for a scooter and helmet. Used Check order status on web sight and got no info. Called order line number on June 9, 2017 and after phone rang at least 10 times was told by someone who sounded as if I was bothering them, that my order would ship today, June 9. Called service line June 10, again phone rang forever and another person with less people skills than the @hole on the order line said my order would ship June 11 or 12. June 10 started E-mail exchange.As of June 12, Nobody at this sorry company knows when my scooter will ship. HOWEVER they did get my helmet to me today. Oh Boy! Don't know when or if I'll get my scooter. Wish they were local so I could get some face to face answers and maybe return the helmet personally. Guess I'll stick it out and hope they include free lube service with my order, it's the least they could do.
DO NOT ORDER FROM THIS COMPANY AND EXPECT THEM TO HONOR THE SHIPPING POLICY TIME FRAME. Better yet don't order from them at all. I may have learned the hard way.
We bought a mobed in March 16th. They said the bike was not available and then would not return the money. We have been on the phone with them every day and now they are just not answering our calls. They kept saying it would be back in the bank in a few days but would not give us a transaction code...
All of you are idiots when you buy a product from an online company always check your merchandise before you sign. If you product is not in the condition that the company guarantees it is in do not sign ask the delivery person to give you a damaged merchandise form if he does not provide one for you that right there is illegal. after you fill out the form it smart to get the drivers name and plate number and company phone number and if possible his employee number. Then tell him to take the product back to the company he sent it from. make sure you have your warranty information with you and try to get ahold of powersportsmax if you cannot reach them within 5 days calling at least 3 times a day then they are avoiding you and you have a legal suit on your hands. get ahold of a lawyer with your phone records and warranty information and you will recieve a pretty hefty settlement it happened to a friend of mine with a different company. You can also tell that it is a legit company considering you are recieving the product even tho it was damaged you still recieved it even but they are trying to scam you with the rest if it isnt the trucking companies fault which it might be. NEVER SIGN FOR DAMAGED GOODS!
I love this company they are the best.. why r u guess talking so much crap ... you know .. you get what you pay for... China has alot of products that are cheap but its pretty much on the person to buy them. So i dont understand why people keep complaining for so little money.
all u guys are idiots for buying motorsports online. who in there right mind would give out $900.00 online for a product that will regularlly need service. you guys are cheap u wanted to save money and u got screwed.
very bad company!
Beware, this company is a fraud and will just take your money. I bought a bike back in march of 2007 and I am still waiting to ride it. At first they did not have the bike that I ordered, I than had to wait 1 month for them to ship it. When I got it it did not run, I had to wait for paper work to register it which took another month. Finally when I could test it in may I had 73 miles on it and all of the gas emptied out on the floor of my garage with a faulty carburetor. I have called the company and have gotten a very poor response. They never call you back, they do not answer their emails. I am now ion the process of a credit card charge back. Again beware of this rip off company! I had to find part to fix this bike if I can at the scooterfactory.com. 4 months and $1000 later I have learned my lesson from these scam artists!.
We bought a mobed in March 16th. They said the bike was not available and then would not return the money. We have been on the phone with them every day and now they are just not answering our calls. They kept saying it would be back in the bank in a few days but would not give us a transaction code...
I was also about to buy a scooter from this place but decided otherwise. Does anyone know of any online places with good reputations, or should I just buy one from a local store? Thanks.
no delivery, no refund
I ordered two dirt bikes but only received one (which had a couple of broken parts). I have tried repeatedly to contact the company by telephone and via email with no response except "we'll check on it". It has been almost two months and I have not received a refund nor the second bike. My experience with this company has been terrible and I would not recommend it to anyone; this company is also known as Deeal, Inc.
POS DONT BUY FROM THEM.no refund or exchange.deliverd a bent banana.im stuck paying for.. scammers..
ben 6 mo.of excuses.and no rezults.
Thank you for choosing Powersportsmax.com (Maxpro LLC.).
Your order number is 620491. We appreciate your business. Your order will be processed immediately..
I bought a go kart for my kids for Christmas drove it that day the engine died a piece broke off as I tried to restart I called a left message for a year and nobody ever returned my calls never could get any help this company basically stole $800.00 from me.
They advertise a $219 motor scooter blowout sale on internet, but when open site it does not show ANY scooter at that price. I have emailed them for days about it with no response.
I order this bike for my kid from Powersportmax on December 27, 2019, the came a week later was left on my poach from Fedex which I was to sign for when opening the box the bike was damaged wires all torn away from the bike. I call Powersportmax they sent another bike, I received a week and a day. Fedex call and told me the box was mess up he were to check it and see was it damaged. The fedex man call back and said the bike was ok they delivered the bike the next day we started to put the bike together the front brake arm was broken, the battery box was broke the back wheel would not go back or forward. I call powersportsmax back and we were told we needed a bush for the bike and then we notice battery would not take a charge we were told they were going to send us these parts. keep in mind we got to put all this on a new bike they did not give us anything for our troubles, I order from them four years ago I did not have problem. I do not know if they change ownership or what the problem. This company will never have to worry I will not order from them. I will tell everybody this not good to order from them. They told me I would have to pay to ship their JUNK back to them and I have to pay a restarking fee keep in mind this bike never did nothing.
My wife purchace a taotao 49 cc vip 50 for my son . She paid to have it asembled . The front axcle was loose and I tighted it. there is a noise in the steering? Something loose? Is there a local dealer I can bring it to ? they can look at it? Should be under warenty? I am in the Albany NY area.
Gerald C Linen
Waterford N.Y.
[protected]
05/2017 Coolster mini bike front sprocket fell off within one hour of my son riding it. Two weeks later, PowerProMax has not figured out what part is needed. I sent 10 emails including pictures of problem, called 3 times and they are still reviewing. Terrible customer service. Buy elsewhere. I will have to pay a local company to fix it.
WORST COMPANY EVERY over 196 complaints with Better Business Bureau. We bought a 4 wheeler 7 days ago, today they tell us it is sitting on a dock 8 hours from our home and if we want it we have to go get it or pay and additional $200 in shipping to get it to us, we alreay paid $200 shipping, so $400 shipping? NOPE! Then I called their customer service and the rep was the rudest person on the planet. Told me to Google stuff myself and lied to me as well as hung up on me! Thanks to this rip off scheme, my son won't have his birthday gift on time. DO NOT BUY HERE!
I purchased a gocart online just bedor easter within 2 days it would not start.I had one of their tech reps diagnose the problem over the phone.He said it needed acertain part which they would send me.that was amonth ago.sense then everybody i talk to tells me .the parts are in the mail.It doesn't take a month for mail to get from calif to sc. today the hub broke loose from the front wheel thank goodness my child wasn't hurt.I don't even know if i'll ever get that part.by the way I purchased the other part Ineeded on line.the bottomline is .In 1 month my child has been able to injoy his cart for three days.kenneth.c.hammond
I am DonGordon I Needed a rear disc brake rotor for 2008 Roketa 250 54B 5rym power sports sent wrong disc! this company was recommended by another t advertiser the website stated THAT IT WOULD FIT MY SCOOTER I CALLED DEEAL PHONE NO RESPONSE I CALLED [protected] in my opinion the California state should step in and serve this scam company justice how many thousands of dollars was lost by these criminals include me on the class action lawsuit! airwolfdon@yahoo.com Don Gordon Washington start resident I formerly lived and worked for government there and no I say Columbia water piped to Calif9ornia there would be wide spread abuse from the water usage! getting back to government work I worke3d for the city of Martinez California delta brackish salt water was mixed with San Joaquin river water and pumped to the residences numbering thousands! sierra club was notified in about 1981 they are rats and could care less! the police stated that every criminal in the country moves here! I am glad that I moved out! every Californian I have met since can not be trusted
anyone had problem with for wheelers catching on fire thks gary rice
Overview of PowerSportsMax.com complaint handling
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PowerSportsMax.com Contacts
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PowerSportsMax.com phone numbers+1 (888) 473-9826+1 (888) 473-9826Click up if you have successfully reached PowerSportsMax.com by calling +1 (888) 473-9826 phone number 0 0 users reported that they have successfully reached PowerSportsMax.com by calling +1 (888) 473-9826 phone number Click down if you have unsuccessfully reached PowerSportsMax.com by calling +1 (888) 473-9826 phone number 0 0 users reported that they have UNsuccessfully reached PowerSportsMax.com by calling +1 (888) 473-9826 phone number+1 (626) 575-3768+1 (626) 575-3768Click up if you have successfully reached PowerSportsMax.com by calling +1 (626) 575-3768 phone number 0 0 users reported that they have successfully reached PowerSportsMax.com by calling +1 (626) 575-3768 phone number Click down if you have unsuccessfully reached PowerSportsMax.com by calling +1 (626) 575-3768 phone number 0 0 users reported that they have UNsuccessfully reached PowerSportsMax.com by calling +1 (626) 575-3768 phone numberHead Office
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PowerSportsMax.com address9448 Rush St., South El Monte, California, 91733, United States
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PowerSportsMax.com social media
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Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025 - View all PowerSportsMax.com contacts
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