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Pos Malaysia Berhad / extremely slow delivery

Malaysia

Ordered an item from Lazada on the 11th OCT, it states that the item would be delivered by 17 OCT latest. However, my item has not reached me as of today, despite my efforts to call the support hotlines to ask for the status of my item.

The Poslaju tracking system is inaccurate and unreliable as it indicates that an attempt to deliver my item on 18th OCT, a public holiday (Diwali), had been made. Since then, I have not been receiving delivery updates in the tracking system (refer to attached picture). Poslaju clearly does not make deliveries on public holidays. See the problem here?

I hope that my item has not been misplaced / damaged and that this system error was deliberately made to cover up the loss of my item. This is not the first time I've encountered this problem.

Poslaju, you guys really need to pick up the slack!

Pos Malaysia Berhad

Po
Oct 19, 2017

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