The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Pos Malaysia Berhad / customer service

1 Kajang, Malaysia

please take action towards the staff working at pos laju hulu langat branch since they are rude and does not servicing the customer as they should. people had queue so long and once customer queue number had been called, the staff just simply said transaction for asb information update is close at 4pm. There is no information or signage stating that the transaction can only be done up until 4pm anywhere in the post office, but yet the post office let the customer waited for hours and end up with service denial by the staff with such excuse. There was no apologies and the staff treat the customer such in a rude way. No smiling, harsh word, rude body language. The manager just stand at the back saying nothing and act like its a normal practice done in post laju services. Please take an action to ensure customer who is using the post malaysia service in hulu langat area is well treated and services rendered by the staff is according to the pos malaysia policies.

Jan 2, 2018

Post your comment