[Resolved] Pimlico Plumbers / underfloor heating repair

London, England, Greater London, GB
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We had a very poor experience with Pimlico and would definitely recommend to stay away from them. We have had problems with our underfloor heating for some time and decided to go to Pimlico knowing that they would be more expensive than a usual plumber, but hoped that they would at least get to a solution eventually. The experience is that they company will attempt to drag out and extend the repairs for as long as possible to increase the hours charged. On the first visit, the engineer charged 2 hours simply to open up the vent on the boiler and “watch” air vent out of the system. He then suggested changing a pump. On the second visit they installed a pump at a cost of £477 for the pump only, I later looked on line for the cost of this pump and ranges between £220/£250. Furthermore, the engineer took 3 hours to install the pump (maybe 30 minutes?), followed by 2.5 hrs of watching. Total cost charged for the two visits was £1, 450, and despite the cost, the problem was not solved in any way as the pump was not the problem. They then suggested a power flush of the system quoting £2, 100!!! We've had a power flush done before and the cost was around £350. Thus, £1450 down and the problem is not any different. This company essentially runs on racking up hours and escalating the repairs to incredible levels, and in our case not solving the problem. Furthermore, charging double for a pump than a normal retail price is simply unjustifiable.

  • Resolution statement

    Pimlico Plumbers customer care service did everything in their power to resolve this complaint. All attempts to contact the client have failed. Therefore, this complaint has been annulled and must not be considered where company image and it's services are concerned.

Mar 08, 2017

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