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Pictures on Gold / Appalling customer service

Melbourne, Victoria, Australia

Pictures on gold do not deliver what they promise and when they don't their customer service is appalling! I was supposed to have an engraving on the front of the locket I orderd - it arrived with no engraving as I specially ordered. I was promised POG could meet my request but it did not happen and the engraving on the back of the locket is so small you need a magnifying glass to read it. Trying to rectify this has been terrible - in fact - it has been the worst customer service I have ever received in my life. Daniel who promised to look after my order and simply did not deliver is also the customer service person treating me with disdain. I have to chase any responses from him and when he does reply it is with stalling tactics in the hope I will just go away. Really disappointing as the locket itself is actually quite sweet. POG are not worth the effort. I've officially complained to NYC Consumer Affairs. Extremely disappointed.

Br
Feb 18, 2015

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