I have placed numerous orders through petco over the years. I average $100/month online and at the store. I then sent an order to my sister in colorado. I placed another order for myself and later found out it was sent to my sister. I couldn't figure out why. I paid to have it shipped from colorado to me in california.
I placed another order on new years eve and when I got the confirmation it was being sent to colorado again. I quickly called them and explained it was being sent to the wrong address. They told me they could do nothing since it was new years day but call tomorrow and they would get it corrected. I called the moment they opned and explained the situation again. The rep told me I had to call fedex directly. I called fedex and they said they could change it but the company had to call in the change. Back on the phone with petco, this is all in the same day. They officially took my complaint and issued me a tracking number. The rep told me he would call fedex immediately to have it changed. Two days later it shows up in colorado and the package was mangled. Unfortunately my sister opened it and resent it back to me in california. Paid for the extra shipping both times.
I then investigated the web site ordering. Unlike every other site on the planet, this one defaults to your last shipped address not the customers. I explained this to them as I do mega shopping on line and this was the 1st time I had encountered this and I have been shopping the web since it started. They told me it was too bad but my fault for not checking.
This is customer beware when ordering at petco and don't expect them to respond with any solution other than its your fault. I now shop exclusively at petsmart. At least their site