astorroyce.com review: Dom - invincible 38mm tungsten from astor royce 1

I order Dom - Invincible 38mm Tungsten watch online and pay by credit card. It was promise by Nigel Saville that the watch will be deliver within 21 working days but it has been more than 30 working days no parcel received yet. I already checked with local post office, customs but no news. requesting Nigel to refund my money….

Hi Atul,

Thank you for contacting us!
Please do accept our sincere apology for what have happened.

This is something that rarely happens and we would like to amend it by giving you either of the 2 options below:
1. We can process a reshipment of the same items for free, or;
2. We can provide you a store credit with the same amount and use it to place a new order on a different item that you might like on our website.

Whichever you choose, we will have it processed immediately.
We will wait for your response.

Thank you and all the best.

On Mon, Feb 6, 2017 at 9:24 PM, Atul wrote:
Please share me your phone number I would like to talk to you with this regards. See Nigel already I lost my job and I am in very bad situation. So please this is my humble request to refund me my money

Sent from Yahoo Mail on Android

On Mon, Feb 6, 2017 at 9:15 AM, Atul
wrote:
Nigel, any updates please ? there is no information on tracking website. No news from my local post man, not sure whom to contact for parcel. better i buy watch from local shop. You please refund my money so that i buy watch from my near by shop.

Thanks
Atul.

------------------------------ --------------
On Sun, 5/2/17, Atul wrote:

Subject: Re: Order #AR13041 confirmed
To: "Nigel Saville"
Date: Sunday, 5 February, 2017, 10:09 AM

As I mentioned to you earlier. I
have already checked with the post office as well as custom.
There is no parcel for me. You refund my money before I take
any legal action.

Sent
from Yahoo Mail on Android
On Sat, Feb
4, 2017 at 8:43 PM, Nigel
Saville
wrote: Hi
Atul,
Thanks for writing
back.
I'm very sorry that your package hasn't
been delivered yet. The shipment of your order has been over the
estimated shipping time frame. It is unclear to us if it got
lost in transit or delayed but let me reassure you that we
are taking this matter very seriously. You should have
received it within 21 business days after it was shipped
out. Even though the shipping company might have lost it and
it’s out of our hands, we will gladly reship your order
immediately.
Before
we take any action, we'd like to ask you for a small
favor. I know it's too much to ask of you but can you
please get in touch with the customs office and check if
they are holding your package. From our experience with some
customers, they said their packages got stuck in customs or
the post office that's why they weren't delivered.
If customs charged you with fees, we are willing to pay for
the customs fee of up to 50% of your total purchase
price.
Kindly
keep us posted.
Thank
you.
On Fri, Feb 3, 2017 at
11:53 PM, Atul wrote:
I
personally went to my local post office and checked with
postman. There is no parcel. As per your policy today is
last day of parcel to reach my address. However that is not
the case. Please check from your end and let me know what is
your plan. If you would have told me at the beginning I
would have not get into this.

Sent
from Yahoo Mail on Android
On Fri, Feb 3, 2017 at 9:09
PM, Nigel Saville wrote:
Hi Atul.
Thanks for writing back.
Today is the day your package is expected to
arrive. Meanwhile, you can contact customs and your local
post office to see if they are holding your package. Some of
our customers reported that their packages got stuck at
customs/post office that's why their packages
weren't delivered.
Please be advised that we can only take action
after the expected date of delivery comes and the package is
not delivered by then nor found at customs and your local
post office.
Thank you.
On Fri, Feb 3, 2017 at 2:07 PM, Atul
wrote:
Sorry please refund me my money

------------------------------ --------------
On Thu, 2/2/17, Nigel Saville wrote:
Subject: Re: Order #AR13041 confirmed
To: "Atul"
Date: Thursday, 2 February, 2017, 11:18 PM

Hi

Atul,

Thanks for writing back. I'm very sorry that you didn't get

any update on the status of your order. I would be worried too if the same thing happened to me. Upon
checking, no update has been posted since the package left our warehouse.

We are also dependent on the same tracking information that the carrier provides. Sometimes the carrier
doesn't post updates but packages still get delivered. Please extend your patience and wait a few more days for the package to arrive.

Thank
you.

On Thu, Feb 2, 2017 at 5:56

PM, Atul

wrote:

Nigel,
there is no update on tracking website about my parcel. Please let me know where is my watch reached. It is
almost 21 business days

----------------------------- - --------------

On Tue, 31/1/17, Atul

wrote:
Subject: Re: Order #AR13041 confirmed
To: "Nigel Saville"
Date: Tuesday, 31 January, 2017, 1:22 PM

Any updates on my watch, i am eagerly waiting to see it. Any updates please ? i have function
on 6th Feb and want to wear my new Dom watch.

---------------------------- - - --------------
On Wed, 25/1/17, Nigel Saville
wrote:
Subject: Re: Order #AR13041 confirmed
To: "Atul"
Date: Wednesday, 25 January, 2017, 2:10 PM

HiAtul,
Once we receive additional information from our shipping partner the link will be updated. Please allow up to 21 business days for you to receive your order. Cheers.

On Tue, Jan 24, 2017 at

7:03 PM, Atul
wrote:
Hello Nigel,
I checked the status in below link, it still shows the same.
Is there any progress in shipment ? Could you please update me

Thanks
Atul.