The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Personal Creations / Sneaky Business Practice

1 United States

Ordered a couple of cute Father's Day items online after seeing them in a Personal Creations catalog. Upon checkout, I noticed a $3.99 charge per item for personalization. I was surprised by this, so I went back to see if I had missed that little notation and found NO MENTION of this extra charge in the item descriptions on the website or in the catalog. I did finally find it in the catalog on the hard copy order form, but how many people see that? By not mentioning it with the item price, I feel they lead customers to believe that the personalization is included in the price (They ARE called "Personal Creations", after all), so it seems a sneaky practice to hit you with this charge at checkout! Shame on them! Get your personalized items from someplace else!

Post your comment