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I have had many bad experieinces with this office:
The first time I sheduled to have my teeth cleaned, I had to have the X-rays taken and then reschedule for cleaning. I am not sure who takes two days off work to have their teeth cleaned, but in my experience, one day is sufficient.
This last experience was extremely disturbing. I called perfect teeth because my husband had been layed off work. I wanted to get our cleanings in before we lost our insurance. I called and asked them to schedule and appointment for my husband and me and also my daughter. They could not get my husband and I in by the end of the month, but the receptionist informed me that my daughter could be seen by the pediatric dentist. I questioned the girl about the age of my daughter to make sure that the appointment would be covered by the isurance company. She had been seen my the pediatric dentist previously. The girl assured me that this would be okay.
A couple weeks later, we get a bill for $140 for the appointment that insurance should have covered 100%. They say that it is my responsibility to double check with my insurance that what they told me was correct before being seen. Pam, the office manager, refuses to take any responsiblilty for the mistake of her staff. She says they will not cover any of the bill and she sends the bill to collections. With my husband out of work, we now have a bill to pay that we should not have.
Be aware of this if scheduling with Perfect Teeth. They are not honest and will not do the right thing. Make sure you check with your insurance before you let them touch your mouth. How scary. If you can't trust an office to do a basic scheduling, I am not sure you should let them administer novacaine... pull teeth... or brush your teeth for that matter.
How horrifying. What happen to basic honesty and decency. I guess that goes out the window when there is money to be made. I bet they got paid for those 2 appointments for "cleaning" too.
The complaint has been investigated and resolved to the customer’s satisfaction.
I went for a cleaning at Cottonwood Dental Perfect Teeth - They informed me I required more than just a basic cleaning. I agreed but asked just for basic today due to financial issues. They still wanted to provide a quote. I set there in the room staring at a wall for 50 minutes. I was told after 20 minutes they are still waiting on ins quotes. I just wanted a cleaning covered under my ins. After 50 minutes I walked out as I couldn't bare to spend another hr in the chair getting the cleaning. I arrived at 11:40 and left at 1:40 and all I got was an ex ray and Teeth gums measured by doctor. Which took 15 minutes. The rest was waiting.
I WHOLE HEARTEDLY AGREE that their accounting practices are UNACCEPTABLE. I have been sent to collections (and then court) for non payment because of THEIR billing errors. My daughters had coverage thru a different company than I, but they "naturally assumed" (according to their secretary/receiptionist/associate/rude lady behind the desk) that my girls would have the same insurance, and so billed it that way. Even after explaining the difference in insurance companies SEVERAL TIMES to her, it STILL never got corrected.
These billing errors have now cost me over $1, 200 in legal fees, court fees, and interest -- not to mention missed time from work for court and countless minutes (possibly hours ?) on the phone with Perfect Teeth and insurance companies. I'm told that in order to even ATTEMPT to get my money back for these fees, I would have to employ the services of an attorney at a cost of about the same, and of course, then what would it solve ? IT FIGURES.
Anyway, BOTTOM LINE is that my family (all 6 of us, in addition to some friends' families) WILL NEVER GO TO ANY PERFECT TEETH OFFICE again.