SUBMIT A COMPLAINT

Parcel2Godelivery

Hi,

I contacted Parcel2Go online and booked the shipping of 5 parcels from 73 Marlborough avenue, London, E8 4JR to 8 Lloyd street, northcote, Melbourne, Victoria 3070, Australia. The parcels were collected from the London address on the 12th December and I received an email confirming the delivery date for the 18th December 2017. However, the parcels were delivered to the collection address in London instead of the address in Australia so this means that I paid £462.20 and my parcels remain in London.

I would like to put a complaint and request a full refund plus a discount for all the hassle with the parcels as I still have the parcels when I completed the full payment online.

Can you please confirm the best way to resolve this quickly as I need my parcels before Christmas as there are presents for my future in-laws?

Many thanks.

Kind regards,

Emilie Soares

Parcel2Go
Parcel2Go
Parcel2Go
Parcel2Go
Parcel2Go

Em
Dec 19, 2017

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