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Paraco Gas / awful service

1 United States Review updated:
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When we built our home back in 2005, our builder recommended a propane company named Blue Flame Gas. We had them install a propane tank and supply our propane from that point forward.

I did find out until 4/1/09 that Blue Flame Gas was bought out by Paraco Gas in November, 2008.

Up until this winter we had no problems with our propane delivery. Blue Flame Gas delivered our propane, left a bill in our door, and we promptly paid the bills.

Starting this winter, when we received our propane delivery, we did not receive a bill. My husband, on both occasions we received a propane delivery, called the company to request a bill. Both times, bills were sent to our home address.

Just this past Tuesday (3/31/09) I received a collection notice from Paraco Gas. I tried all day Tuesday to contact the company, to no avail.

I was finally able to reach a representative named Kerry yesterday (4/1/09). We were able to determine that they were sending the invoices to our previous address, where we have not lived in 3 years. Somehow, though, the collection notice managed to get to us at our current address. I guess it never dawned on them that maybe they should be sending the bills to the propane delivery address which is our primary residence. Apparently, we received a propane deliver on January 28 of 227.9 gallons for a bill of $589.01. The total charges on the collection notice are $614.01.

I told Kerry that I would be willing to pay our propane bill on the spot over the phone, but that I was not willing to pay the late fee. She informed me she could waive the late fee, but not the collection fee. I told her that was ridiculous. I told her the only reason we paid the prior two bills was because we were assertive and called them for statements, knowing we had received deliveries. I told her we did nothing wrong and that it was outrageous that we should be penalized because they were unorganized. We came to no resolution at that time, I again told her I would pay the propane bill and not the fees, and that I would like to schedule a time for them to come out and remove the tank as I was no longer interested in doing business with them.

When my husband and I returned home from work that same day (4/1/09), we found that they had come to our house, disconnected our gas, and put a lock on the tank. I called the local police department, and two officers came to my home. They said, unfortunately, this was a civil matter and not a criminal matter, and that they could not help us.

I then called the emergency phone line for Paraco Gas. A technician by the name of Letty returned my call. He informed me that he could come reconnect the gas, but that I would have to pay the bill in its entirety, including all of the fees, plus a $195 after hours service call fee and a $100 reconnect fee. I told him, not nicely, that this was not going to happen, that this company was crazy, that we did absolutely nothing wrong and asked why they were doing this to us. I informed him that I have a three year old son with asthma and we could not go through the night with no heat. He stated that he understood my concerns and would call his manager, Tom Bock. A few minutes later I received a return call from Letty, and he stated that unless I was willing to pay all of these fees, there was nothing he could do and that I could speak with Tom Bock in the morning (today).

My husband was able to remove the lock (without breaking it, thank goodness) and reconnect the line last night, so that we did not have to go without heat and hot water.

I am at a complete loss as to how this company is allowed to operate this way. Not to mention that when they disconnected our connection, there was gas in the tank that we had already paid for!!!

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  • Bo
      11th of May, 2009
    0 Votes

    I worked for this company for almost 2 years. Needless to say, too many chiefs not enough indians. I was a service technician as well as Letty. There is no straight forward answers, it is all in who you know. It is very politially driven company, if you know what I mean. You make sure that you use up all of that gas in those tanks before you tell them to pick them up. They charge a pick up and restocking fee. So bascially you will not get full credit back. If your husband is educated enough to hook up a regulator and a small tank until you choose another provider. But the tanks and regulator belong to them. Send a money order to pay your bill 589.01 if you use a card they will bill the rest. They will send the rest to collections, but at least you can hash it out. Also do not be afraid to try and get in touch with Joe Armantano. I think he has an office in Salt Point NY, or Rye Brook. Squeaky wheel gets the grease.

  • To
      6th of Aug, 2009
    +1 Votes

    Hi, I am in the same boat almost with paraco gas. I have used rodger with Blue flame for 7 years, and now am a victim with paraco. I own my own 500 gallon tank and rodger always drove by and topped me off keeping my bills low and tank full. Paraco lets me run out, makes me beg for delivery and bangs me with 800.00 fuel bills at the worst times, them demands payment in full even though i only requested 200.00 worth of fuel. i callled Keri only to hear her tell me her computers are down 3 times. Now they have booted My tank even though i informed them I will comtact the police for tresspassing on my property. If they want their money they have 3 options, wait for payment(we have been paying 100.00 every 2 weeks) put us in collections (they already have) or take me to small claims court. I received a letter from paraco when they bought out rodger stating they would provide the same service we have been recieving. We have not recieved that yet and as far as im concerned this was a binding contract when they sent that out in the mail.

  • Kn
      1st of Sep, 2009
    -1 Votes

    I agree..this company is the worst I have dealt with. Since they took over for US Bottle Gas they've let me run out 3 times. It's ridiculous! In the beginning they let me go over 4 mos with no delivery. I was about to run out right before Thanksgiving and had to call and demand a delivery even though I'm on automatic. I had a talk with the girl in the office and explained that I could NOT afford to pay such a large bill...I need my deliveries every 4 weeks like I had with US Bottle gas. She said based on my usage it would have to be every 6 weeks. I would be happy for that instead of letting my tank empty completely. I've had enough...I'm shopping around.

  • La
      5th of Jan, 2010
    0 Votes

    This Company is strictly awful. You get conflicting answers with each phone call. I was told I was auto, and
    I was told I'm on will call...well, which is it? I've been trying for 5 days now to get a delivery. I will not
    deal with these people next heating way.

  • Sp
      23rd of Nov, 2010
    0 Votes

    I am in Paraco Hell as we speak. I am disabled and am on Social Security and food stamps. Needless to say money is a BIG issue for me. Luckily I applied for and was awarded a HEAP grant good for $700 for the winter which goes directly to Paraco. Here is the rub though. HEAP does not kick in until November 1st. On October 22nd Paraco made a delivery (unbeknownst to me) to me to the tune of $220. They then called me up and said I had to pay the bill in full before my HEAP grant could be used. I asked if they could use the grant to pay the bill retroactively (after all it was a matter of a couple of weeks) and they said no and to call my case worker at social services. My case worker said they could, Paraco again said they couldnt, and on and on it goes. Finally I got in touch with yet another woman who was rather short with me who said I couldnt even do a payment plan! When I asked why she said I was 31 days past due and that they had been calling me and writing me. WRONG! I am home all day every day and have not gotten one call or letter. And I have been using that time trying to figure out how to deal with this situation. Then she goes on to tell me I cant get a payment plan anyway because I am getting some kind of thing called "Pipeline" which discounts my fuel per gallon somewhat. So the whole past due thing is a moot point since they have no intention of giving me a payment plan. Even if they did it would be March before I could pay it off. And oh yeah, she told me I should be grateful for the fuel discount! Yeah. When I am sitting in an ice cold room unable to cook anything I will think about how great it is having to pay a few cents less per gallon then everyone else. I have never heard of a company who is unwilling to do a payment plan (no matter 30 or 60 days late) and is so inflexible. But what really kills me is that they have an entire page on their website dedicated to "Community outreach" listing tons of the charities that they "give" to. Yet they seem perfectly willing to let poor disabled people go cold for a couple of hundred bucks? It is totally disgusting and is all just for show. They should be ashamed. I am going to hold off on final judgement as someone is supposed to get back to me tomorrow, the day before Thanksgiving. But I am worried that they may come and boot my tanks before Thanksgiving. Leaving myself and my elderly mother in the cold and unable to cook. From what I have read in previous comments it is a distinct possibility. If they do I am going straight to the media. All this over a couple of hundred stinking bucks. Cold blooded if you ask me.

  • Fe
      15th of Dec, 2010
    0 Votes

    I had been with my local Gas Co. for nearly 15 yrs prior to them being bought by Paraco. In the time since that happened, my experience w/this Co has been awful. Today, I called my local branch asking if I could get a delivery, since my tanks were @ 10%. The RUDE woman on the other end talked to me like I was an idiot and stated that I was on "Will Call" and I should have called once my tanks had gotten down to 30%. She added that if the delivery truck wasn't in my area it would be an extra $165 charge, and if I ran empty they would add another $75 to charge the system. She rather rudely added that I better be home to hand payment to the Driver or they wouldn't fill the tanks. This was news to me, especially since my last delivery was made when I wasn't home and a bill was left for me on the door, no one was @ the door asking for payment then. In addition, this last delivery was paid by me - on Paraco's archaic website - no more than 10 days after that delivery. This will be the last delivery Paraco makes to my home. Had the tanks not been so low, I would have had a new Co. and told Miss Thang on the other end to just come pick up their tanks. I didn't figure I could get anyone out to set up on a moments notice, so Parahole is getting more of my money today. If you are reading this looking for a gas provider - don't even think about these crooks. Their prices suck, their service sucks, and their people suck. They seem to think they can add in all their little "surcharges" and people won't notice, or question them. In talking w/other customers of this Co., the gig is up Paraco, everyone is on to your games and most won't be your customers for much longer.

  • Ph
      13th of Feb, 2011
    -1 Votes

    I had the same problems. I left Paraco in 2006 and joined a fuel cooperative operating out of Saratoga County. They have great member pricing through Ferrellgas and great service. Word is spreading because they have over 4, 000 members.

  • Kr
      24th of Feb, 2011
    0 Votes

    paraco gas company is full of rude greedy pigs. I made them mad because i was upset that it would take a week and a half to get gas(thing is i saw 3 trucks pass my house in that week and a half) and suddenly i went from will call to automatic delivery and now i have a bill thats over $1200!!! they are evil [censor]!

  • An
      5th of Mar, 2011
    0 Votes

    This is the worst company to deal with... no customer service, their employees treat me - the customer like I'm an idiot... they are rude and condescending. It sounds like they hire high school drop outs!... they make their rules as they go along. I am stuck with them, because they own the tank. I am trying to purchase a new tank, so I can call them and tell them to go to hell once and for all...

  • Ma
      12th of Apr, 2011
    0 Votes

    I have been dealing with an issue on my gas bill since 11-2010. At this point this bill is still not corrected. I have been working with Tony Bennet( who has been very nice), but I keep getting letters and phone calls. When the problem first happened I was advised not to pay the bill. When my meter was changed in Oct - Nov, it was found that I was paying another tennant's bill also. what my bill was last year ( and I did not use heat) was more than double of what it is this year. I have been told today that I am now on del. hold. When I spoke to Tony last week he told me the work still was not finished and would be finished this week and I was assured your company would work with me. I only get pd 2x a month and my 2nd check is what I pay my bills with. I am a single mother. Most of this bill if not all of it should be credited due to I was paying another units bill. I did not use my heat last year, we used heaters. I have been in contact with the gas company at least 2 x a month checking the status. Please let me know what I need to do to fix this. I received an URGENT call from Beatrice on this. Tony Bennett has put notes in the system. PLEASE tell me how to fix this or who I need to go to fix this. I have made myself sick over this, and my daughter is so afraid that we will not have heat or HOT WATER. PLEASE HELP!!!

  • Pa
      9th of May, 2011
    0 Votes

    funny u mention 'Joe Armantano'... last week i called for a pool service.. 'michelle' said service was busy, they would call back... and i wait and wait...and wait... sent an email to customer service on sat, it is now monday nite... no call back.. so did a search for paraco execstives, found joe's name, tel. number and email address... sent me an email asking him what a long time customer needs to get a call back... i've give him 24hrs..then i'll start to call him on the phone... what a $hitty company...

  • Ni
      8th of Jun, 2011
    0 Votes

    Awful company and I had yet to start doing business with them. They sent out a sales person who never got back to me when I was ready for service as he was fired. Someone else took over. He messed up the account, promised to install 3 days ago. It was never put in for. Told I had to wait another 3 weeks. Today I get a call that they do not even service my area. So two sales people, the person who gave the account to the salesperson and the one that scheduled the service didn't know they didn't come to my town? How horrible is that and they have delayed me over a month. Flabbergasted!

  • Tr
      8th of Jun, 2011
    0 Votes

    Just be happy that you are not tied into doing business with this company. Being astute as you appears I assume no money changed hands. Feel lucky and find a reputable company..

  • Bh
      10th of Nov, 2011
    +1 Votes
    Paraco Gas - service
    Paraco Gas
    United States

    I ordered propane and signed contract with this company on Oct 31st 2011, I was told I would recieve tank and propane Thurs or Fri Nov 3rd.
    I stayed home and waited, they were no shows, so I called the Dalton, PA office spoke with Karen, she informed me it would be next Thurs 10 clock, and she went on to say they had my cell # and would call an hour ahead to let me know they were coming ( That wasn't true either).
    I got a tank on Nov 10th and it only had 10 gallons in it and I paid for 100.gallons
    I was told by the guy someone will be out to fill it in a couple days, You just gotta laugh!!!
    I called Kathy and complained about ordering and paying on the Oct 31st and not getting service until Nov 10th and I still don't have what I paid for. !! Don't make my mistake...BBB

  • Mr
      18th of Dec, 2011
    0 Votes

    I have a summer home built in 1986 the house is also used for hunting during deer season in NYS.the house is winterized just when the winter sets in before Christmas and stay shut till fallowing year end of march, i use to get my propane gas from across the Delaware river 5 miles from, from day one, But as i add more gas heaters i am getting to old for messing with timber firewood so i needed a bigger fuel tank and this gas co. was not allowed to come across the river in to NYS. so i signed up with Hartz & Sons a small local co. they have been very good check once a month put in what it needs and bill me '
    Last year October of 2010 in the middle of the hunting season i notice that gas was running low and tank was not checked for delivery for passed 2 months, so i called Hartz and ordered gas myself and i was told no problem and promised a delivery that week, i have used up the wood i had, and had only 25 lbs of propane remaining by mid November, and no delivery yet, after so many calls finely i was told the co. was sold to Paraco gas sens September of 2010 and they are running the show and there is nothing they can do
    so end of November i shut down everything drain waters and abandon the house for the winter .
    when i returned to the house next March found the gas tank filled but locked and a notes to call them, so i call, and i was told because the tank when empty they will have to make a test as a safety precaution before they can unlock the tank, so i must make an appointment with the plumbing department before they can unlock the tank, when the plumber came he put a gauge on the tank distributing pipe and then removed it, all and all it toke 10 minutes, then he spent 15 minutes in hes truck making a report, then came
    and handed me a bill of $295.00 saying every time the tank goes empty they must take a leak test, i said fine but # 1 there was 30 lbs in the tank when i shut off the valve at the tank, #2 its not my float that you freeze me last November by not delivering on time, so guess what i was riped off $295.00.
    and now they want me to pay $300.00 for them to install an automatic gas deposit read out so can read its content level from there office and don't have to come to physically check the tank gas level, so i have to spend $300.00 so they can make money on $75.00 gadget plus it is for there oven good, i have solar panels no great electric, this means i have to install special transformer to the gadget, while i an running on limited electricity. what a racket ...

  • Ac
      4th of Jan, 2012
    0 Votes
    Paraco Gas - rude unprofessional bad service
    parco gas
    New York
    United States
    Phone: 8456474527

    Quick to take your money but not to deliver on time. Rude employees, even the supervisors. Very unprofessional company. Change delivery days multiple times in a week. Put me on hold until after hours and never picked the line back up. I called back and they were closed! They say they have " no complaints dept".

  • Ar
      1st of Feb, 2012
    -1 Votes

    I recently moved in to my deceased son's home. He had passed away in May 2010 and his house sat empty, with no usage of propane, until mid November 2010 when I moved in and had the technician come in to make sure the propane fireplace and cooking stove were safe. At that time, the tech checked the gauge on my tank, and left. Then I received a bill for $265.82, by way of a statement generated a month later, which I questioned. I was told that they were billing me for gas already in the tank, even tho my son had paid for it back in the spring before he passed away. Then I was told that they would issue him a check for the product despite the fact that he was dead, and I wouldn't be able to cash it due to probate. They stuck to their guns, so here I am, on social security, being forced to pay this bill to protect my credit.

  • Su
      22nd of Feb, 2012
    -1 Votes

    My husband and I moved to Long Island in the late 90's, We have had Paraco Gas ever since. In June 2010 their was a problem with my bill, after trying to solve the problem over the phone with no success I went to the Bay Shore office and I spoke to a manager named Kevin Tuhy. He did not seem very interested in hearing my side of the story, in the middle of the conversation I could smell alcohol on his breath! He got up to take a phone call and walked by me and I then noticed an odor of urine! At this point I just wanted the problem taken care of, He returned in a few minutes and assured me that the unexplained charge would be removed from my bill. One month later I received a bill with the same unexplained charge on it. I had to call the main office up state in Rye Brook NY to finally get the charge removed. This was very time consuming and frustrating, I hope they have made improvements in their way of handling such simple disputes!

  • Ki
      1st of Mar, 2012
    +1 Votes
    Paraco Gas - Rude service
    Paraco Gas
    United States

    I would NEVER use this company. The service people all the way from the delivery people all the way to customer service are rude and hostile. I have had to call the police on them after being threatened. They will come on your property unauthorized and enter your home. DO NOT USE THEM

  • 34
      17th of May, 2012
    0 Votes

    yes they are the worst to deal with and will overcharge you . started out with ameragas then was bought out by paraco then the overcharging started left them found ameragas in nearby town went with them all was great for years then paraco bought them .and we went right back to overcharging just threw them out again now with a family owned company. STAY AWAY FROM PARACO GAS Their prices suck, their service sucks, and their people suck

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