Our365 / Do not use it
This was the company that came to my hospital room the day before my baby and I were discharged from South Miami Hospital (Miami, FL). I bought one of the most pricier packages that included a CD with the 7 poses I chose. When I received my package there were a couple of mistakes: my husband's name was misspelled on the announcements (I checked the original order form, and his name was correct on there ) and one of the pictures (the one of me holding my baby in my hands) was cropped wrong - they cropped my baby out of the picture completely and all you could see is my face! Yes, outrageous and to think someone sees these before they go out?! I called to tell them about the errors to which they said they would send me a new CD and new announcements and pictures. Two weeks later i get the new order WITHOUT the CD. All the other stuff was fixed excdpt now I didn't have a new CD with that new version of the pose with me and my baby. It is now almost THREE months and i still don't have a new CD despite the fact that i've called to complain several times. I keep getting a runaround from one of their reps (Alma) who claims that the person that was handling my order/case quit and that they can't find the original CD (they made me ship the CD and pixs that had errors b/c i guess they didn't believe that they had made such a mistake, they kept insisting that there was no way they could have done that - YEAH, WHATEVER! why the hell would i make this up? RIDICULOUS!) Anyway, so I keep calling and i keep complaining until FINALLY just the other day they agreed to ship me a new CD. Whoooaa. So right now I'm waiting for said CD so let's see. My baby is now almost 3 months old!
DO NOT USE THIS COMPANY FOR YOUR BABY'S FIRST PIXS! They are disorganized and make many mistakes. Not only that, their customer service is horrible. I can't even get a supervisor on the phone b/c the reps just won't put them on the phone.
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