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Optical Express / Deposit Refunds

1 York, United Kingdom

I would advise anyone thinking of handing over a deposit to Optical Express for anything as this company has a history of holding on to this deposit for as long as they can get away with it. I paid a deposit of £147 on 19 March 2015 for a pair of glasses only to be told some days later that the lenses I selected would not fit into the frames I selected so I duly requested my deposit back. I have since been onto their refunds dept constantly ( now 45 days since I paid it ) only to be fobbed off with all sort excuses as to the delay. Dealing with this company would drive you crazy ! After checking their reviews I now discover that this is very common with Optical Express. AVOID LIKE THE PLAGUE ! You have been warned.

May 5, 2015

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