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OnlineCityTickets.com / concert tickets

Posted: Feb 13, 2018 by   User 
Complaint Rating:  0 % with 1 votes
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Bought tickets for Elton John. Order # 18256240. Not only was it not clear that the tickets were in US $ for Canadian tickets (accessed through their misleading (fake0 Centre Bell web site), costing $991 for two $124 tickets, but they added charges to my card after the fact (travel insurance?!).
Avoid Onlinecitytickets.com at all costs!
This is a ticket reseller that you are led to by apparently valid concert venue web sites that are fake, but appear first when you search for tickets. Looking for Elton John tickets for the Bell Centre in Montreal? Rather than seeing the legitimate site (centrebell.ca) the first site that comes up is ‘centre.bellmontreal.com', which leads you to onlinecitytickets.com. The legitimate site, when you later call them in vain to complain about being defrauded, will tell you of the hundreds of calls they receive due to this scam. Name your venue, the story is repeated (e.g. aircanadacentre.toronto.com)

And when you buy the tickets (these are usually real), you will find that you are paying four times the ticket price. You will find that -surprise, you didn't read the terms and conditions fully! - the prices are in US dollars, in case you thought you were buying in your own currency. And you will find subsequent charges to your credit card, now that they have it ("what, you did not want travel insurance from us?"). On the (only) bright side, your credit card company should credit these subsequent fraudulent charges, but you are on the hook for the original purchase.

If you wish to experience even more frustration, call their ‘customer service'. You will get nowhere, but will hear the phrase ‘you agreed to our terms and conditions' as many times as is humanly possible, regardless of what you said to them. And don't ask for their supervisor, you are talking to them. And their manager. They are the only person there, apparently.

But they do have a sense of humor: if you stay on with them long enough, they will offer you a $50 credit towards your next purchase! Mind you, if you are dumb enough to take that offer, you were not smart enough to look at this review. As it is, I hope you have looked at this review BEFORE you bought. My sympathies if it is after the fact. Once bitten - check reviews before you buy, next time.
Complaint comments Comments (0) Complaint country Canada Complaint category Entertainment

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OnlineCityTickets.com Logo OnlineCityTickets.com
Customer Care Service
27 N. Wacker Drive № 505
United States - 60606-2800
+1 800 854 2196
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