Nouvebelle / Liars!
Like others, I too fell for this scam. I paid the S&H charge for each product to be mailed to me. Within 8 days, they charged me $92+. I called the phone number listed beside the charge on my checking account. It worked. They tried to charge me half the money, then only a $20 "restocking" fee! A restocking fee? Really? What are they going to do, restock my partially used product back on the shelf!?! I blew up, & after quite a bit of arguing, I informed them that I would call the BBB if I did not receive a full refund immediately. I literally had to scream at the person to get them to understand I was NOT kidding. I asked for a Supervisor four times. Never got the Supv, but the rep came back on & said I would get a full refund. I did. Had I not gotten it, I would've called back & made a total fool of myself...which is ridiculous to have to do that.
So, now today, I saw where they charged me for the OTHER product, $94+...after I've already cancelled both products!! OMG. I called the number again & got a rep whom I COULD NOT UNDERSTAND. Her accent was so strong. And again, after quite a bit of threatening (on my part), I will receive a full refund within 7-10 business days. This time, however, I have to return the bottle back to them. So, I have to pay a return fee.
I will NEVER order this kind of crap again from any company. I advise you to read all of these complaints & do the same, or you will be in the same boat as the rest of us goobers!
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