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Nikon/S8100 / Flash

I bought my piece in the month of October, 2010.I barely use this.max 5 times.Amazingly it's creating a problem with it's flasher.I gave that in service center & they replied this-"it doesn't matter" WOW!!
I mailed Nikon for 3 times but as usual they remained silent & i thought that my complaint should go i public.I use another dslr of Canon & they helped me so quickly for a very lil problem.Then what's the problem with a giant optics company like Nikon?

Ar

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