[Resolved] NewEgg / black friday sales sucks!
Newegg advertised a Black Friday sales of the lenovo G555(087325U) NoteBook for $299 starting on 12 AM pacific time on Friday morning. Since I am in East Coast, I have to wait all night til 3 AM for this sale. Right at 12am PT I put in the order for this notebook. The item was in my cart. I proceed to checkout thinking it would worth my staying up all night. In the middle of checkout, suddenly the screen become blank with the word 'The Server Is Busy'. When I recovered from and tried to repeat the checkout( the item still in the CART), in the middle of checkout, my item was suddenly disappeared from my cart(0 item). I tried to re-order the item but it was SOLD OUT and put me in auto reply.
I am a long time newegg fan and I expect Newegg to honor the fact that when I order the item in my cart, it should be equivalent to I putting the item in a 'real' cart and should not be taken out without my consent. It is not my fault not to finish the checkout. It is Newegg's sever getting too BUSY that I cannot completed my checkkout.
To add salt to the injury, on satuaday Newegg sent me an auto reply email telling me the notebook is available for me to buy but at full price $499.
I am really disappointed at Newegg, a company who claim to have the best customer satisfaction, to just yanked out an item form my shopping cart during checkout procedure and not to honor the sales . This will leave a lot of bad taste in my mouth for a long time with Newegg.
Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.
Newegg International Customer Care's Response, Dec 10, 2010
We apologize for any inconvenience this situation may have caused. The fact is we do not offer locks, holds or reservations on the products prior to order submission and charge. This is done offer our customers the products we sell on a first come, first serve basis.
Black Friday promotions are great offers and are extremely popular. In the majority of cases these items sell out in the course of a few short minutes if not sooner. Unfortunately due to the nature of Black Friday specials, the promotions offered are limited to stock availability, as listed in the promotion itself.
Should you have any further questions or concerns do not hesitate to contact me at Maverick.B.[protected]@newegg.com or call me at 1800-390-1119 ext 25062.
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