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2.1 11 Reviews

New Way Moving Services Complaints Summary

3 Resolved
8 Unresolved
Our verdict: When using services from New Way Moving Services with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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J
11:51 pm EST
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New Way Moving Services Scammers

Bad service! Manager yelled at us through the phone because they were not able to complete our delivery that they kept backing up for more than a week. Kept making excuses of why they could not bring our cars. Don’t recommend. Aside from that we can’t even get our money back!

January 20th and still have not received my money back. Here is some of the messages I got today and I wish I could attach audios on here because this is just RUDE SERVICE. The lady pretends to be different persons so that she can get away with it. I will post if they refund my money or if they steal it.

Calling back at 5:00 PM where she told me I was going to get my money back and she blocks after I text and call for my own money.

Desired outcome: Deposit back

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9:24 pm EDT

New Way Moving Services BAIT and SWITCH, NO RESPONSE EMAILS, No Call Back from MANAGEMENT, INCREASED PRICE as a 72 HOUR RUSH

New Way Moving Services and Management do not provide ANY customer service at ALL. I am a USN Veteran and husband is a USMC Infantry Officer retired. We signed a contract with set price 08JUL. I called the 26JUL to receive confirmation we are GTG. No call back from Management and I followed up every day till 29JUL. New Way Moving Services changed the price at the end of your service contract 29JUL. Debra EXT 104 sold me on services and signed contract 08JUL. Rosa Dispatcher Manager EXT 109 or 107 finally connected 27JUL. Her customer service is okay but and the Customer Representative EXT 101 was GOD AWFUL. Spoke to me in a condescending and hung up on 27JUL saying, “ I need to calm down. I was not professional and going to hang up!” The day my contract started, I did not have the driver information from 26JUL to 29JUL. Dispatch information was sent out to the drivers and Independent Drivers for my order. My order was considered "RUSH” at the 1200 hour on the 29JUL with a set price of $1350. Almost $600 more than original signed contract.

No Management Team member did not call me or email be back when I sent email out 26JUL. Company and lack of Management did not provide peace of mind with services after contract is signed. EXT 101, with the accent is in need of Customer Service Training. She cannot hang up on customers and name call customers. Your company, New Way Moving Services changed prices at the end of my contract/last day as a "RUSH SHIPPING" and expect me to pay the price difference. At any given time from with my signed contract I was NEVER informed that prices WOULD change with contract “NO HIDDEN FEE POLICY.” I was informed my Independent Drivers my order was dispatched as “RUSHED SHIPPPING.”

At status, the driver picked up my car at the signed contracted price on 30JUL at Maple Valley, WA. He told me he will work with his Dispatcher Manager, and I will work with me with the set price during the weekend and due to arrive with my car Monday night or Tuesday AM in Austin, TX. Come Monday, driver does call me back till end of 9 PM hour stating his Dispatcher Manager with New Way Moving Services will only release my car at the new set price. I declined to pay for the $600 difference. New Way Moving Services along with the independent company of Union Five LLC have my car in their custody. I am resolving this into small claims and working with a Consumer Affairs Attorney.

Desired outcome: I want my car back with the set price on my signed contract. I also want the VP of Sales or CEO to contact me about this company.

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R
3:15 pm EDT

New Way Moving Services moving service

wrote new way a deposit check for seven hundred dollars for the transport of four vehicles from san diego to marshall texas, they never gave us a confirmation number or contract or drivers name, they refuse to return the deposit and phone calls . they keep giving us we will call you back before the end of the business day . this company appears to be a scammer outfit, DO NOT USE THEIR SERVICES

Desired outcome: WE WANT OUR DEPOSIT BACK .

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Is New Way Moving Services legit?

Our verdict: Complaints Board's review suggests New Way Moving Services is mostly legit with an 72% trust score, signaling it's safe for transactions. Yet, with a resolve complaints rating below 27% caution is advised. Before engaging with New Way Moving Services, reviewing user feedback and how New Way Moving Services addresses complaints can provide deeper insights. Always protect personal and financial information when interacting online, especially with New Way Moving Services. Trust, but verify.

New Way Moving Services earns 72% level of Trustworthiness

High Trust Suggestion: New Way Moving Services evaluated with 72% trust by Complaints Board. Safe for use, yet remain cautious with personal data.

We found clear and detailed contact information for New Way Moving Services. The company provides a physical address, 7 phone numbers, and email, as well as social media account. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

The age of New Way Moving Services's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Newwaymovingservices.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Newwaymovingservices.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

However ComplaintsBoard has detected that:

  • New Way Moving Services has been found to only resolve 27% of 0 negative reviews, indicating a lack of commitment to addressing customer concerns. Many customers have experienced long wait times for responses or resolutions, unhelpful or inaccurate answers to their questions, and a lack of follow-up or updates on the status of their issues.
  • Newwaymovingservices.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The newwaymovingservices.com may offer a niche product or service that is only of interest to a smaller audience.
  • New Way Moving Services protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to New Way Moving Services. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
I
4:48 pm EDT

New Way Moving Services Return of deposit for transport service not used.

Irene Zigoris Job #P926528 New Way Moving Services

December of 2019 I contracted NWMS to transport my car from Ohio to Florida. At the same time I made a deposit* for the return transport of the same car back to Ohio ($150). The day before my car was to be picked up, I was informed there was a $100 cash increase in fee. When I discussed this with them, they agreed to deduct the $100 from the return transport ( I have this in writing). When the covid virus hit I decided to return to Ohio (March) and drive myself to avoid the airplane trip. Actually the timing was good, since the quarantine orders came very soon thereafter. I have spoken to "customer service " several times and left several messages.
An additional note is that the driver left my Camry Hybrid running when he delivered and parked my car (2 days earlier than I was told) ! When I arrived, my car was dead and I had to have it towed to a dealer. Needless to say, a real hassle two days before Christmas.
I would like to have the $150 refunded to me.
*that credit card is recently no longer active

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Update by Irene Zigoris
Jul 10, 2020 4:51 pm EDT

I keep getting transferred to Customer Service - once they said they were working on it. After that, an answering machine ...

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5:40 pm EDT

New Way Moving Services moving

I am so disappointed in their work. First, to get my deposit, Antonio harassed me while I kept telling him I was out and will call him from home. When I texted the night before and the morning of to confirm, no reply. Crickets in fact.

They damaged my stuff which noone called be back regarding my claim.

They don't send you a contract initially so you don't know the charges include their drive from Des Plaines to you that you are paying for.

Then look at the text messages, they showed up to the location 30 minutes after me when we left at the same time. No idea where they were... Ridiculous. Probably taking a break.

Then, they disappeared for another 30 minutes and said that the elevator wasn't working so when I called the doorman, they said there was nothing wrong and locked off for private access. So, I ended up paying for 1hr of them goofing off. Then, no one calls me back regarding the damages.

Quite possibly the WORST moving company.

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12:33 pm EDT
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New Way Moving Services Unethical business practices!

This is a terrible company! Avoid it like the Plague.
We contracted them to pick up a small race car and a skid of spare parts they quote us 1375.00 then when they had a driver to come get it we were told it was going to cost 2000.00 because the skid had parts on it. OF Course the skid has parts on it! They were told it was a 4'4'4' skid 250lbs an empty skid would not be 250lbs! and why would someone in there right mind ship an empty skid across the country!

They are refusing to refund our 200.00 deposit. It seems there intentions from the beginning were to quote us low to get us to sign the contract then try to extort us out of more money at time of pick up because we have no other choice. These are disgusting business practices. These people should be put in jail!

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J
10:24 pm EDT

New Way Moving Services horrible service

i deal with a lady name M..., i told her i needed my cars from orlando FL to MO, she told me that the cars were going to be pick up on tuesday but were not going to be deliver by the following tuesday, a week later. I told this lady that i needed the cars to be deliver by saturday or sunday. She call me later i told me that she spoke to the company and they wanted $200 more in orden to do so, witch i accepted. i asked to for the driver"s number and they gave it to me. I call the driver and he explained the whole situation> his company runs tuesdays and saturdays trips to the midwest, M... called his company and requested to pick the cars up tuesday, knowing that they would leave until saturday, so his company did pick the cars up on tuesday and left them on the truck, until the day that they departed. i contacted the company in Orlando and they very well told me that they didn't charge me the extra $200 as M... had tell me, and M... very knew that the saturday was the original day of their departure to MO, and not on tuesday as she had promise
I told M... that i was doing the shipment of the cars as a favor to a costumer of mine, and i could lose to client if the cars were late(after saturday) so she just not lie to me about the $200 extra for "early" delivery, but the fact that she contacted the company to pick up the cars and leave them on the truck to make us think that the cars where on the their way and potentially loosing my client is disgusting
This was about 3 weeks ago and my client hasn't even responded my calls or text...So if you are looking for a quality service or honest, you should look somewhere else

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2:43 pm EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.

New Way Moving Services Kept deposit, did not perform service as quoted

New Way ? ………… NO WAY !
I made a big mistake. I trusted this company to get my car moved. They took my deposit, never performed any service (except lip service), and now won’t give the deposit back. Thieves. Do not use NO WAY.
This company misleads its customers into believing their car will be transported at the quote they give, asks for a deposit on your credit card, never provides the service, instead tries to squeeze more money from the customer, and refuses to return the deposit. This company is not to be trusted, no matter what they tell you or what self-serving reviews they have out there.
After I gave them my credit card for a deposit, I got an email asking me to sign a contract that gave away any rights you have. “The customer agree that he will pay the broker fee to New way moving services and will NOT seek to charge back a credit card or dispute any charge once processing had began on his order.” I did not sign that contract. I thought that it would have given my consent for No Way to keep my deposit without performing any service. Guess what? They kept my deposit anyway. Even with filing a dispute, I could not get my deposit back. My credit card company couldn’t stop them even though they considered New Way as “underhanded, ” and not to be trusted.
How I wish I had read reviews and complaints concerning this company before all of this occurred. I could and should have read the many very negative reviews and complaints lodged against this company from former customers that had identical experiences with this company as I had. Like most people who do not use this kind of a service very often, if ever, I too was not prepared to beware of dealing with an underhanded company like this. Others will likely become their victims just like me.
I now know that to be accredited by Better Business Bureau of Miami, Florida a company needs to apply and BBB needs to determine if a company meets their accreditation standards: Build Trust, Advertise Honestly, Tell the Truth, Be Transparent, Honor Promises, Be Responsive, Safeguard Privacy, Embody Integrity. New Way is not accredited by BBB.
I found that BBB grades a company across these factors: Complaint History, Type of Business, Time in Business, Business Background, Failure to Honor Commitments to BBB, Licensing and Government Actions, and Advertising Issues. On a scale of A+ to F, has now downgraded New Way again and now BBB gives this company a grade of D. You can guess what I would give them.
My advice: Do not use this company. There are other companies that will not take a deposit until they find a driver and you agree to the price.

Somehow New Way should be stopped from using these deceptive practices to trick people who just want to get their car transported at the price to which they agreed, so that there won’t be more victims like me for New Way.

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1:43 am EDT
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New Way Moving Services Fraud and horrible customer service.

They were very bad on customer service and this
company has the worst service I have experienced in my life. I wished I was not
lied to and con into depositing my money before receiving any service from them.
I spoke with Mary and was promised and told I Was going to have my car pick up
the same week and no longer than that. After 3 mounts of waiting then they
called me and they told me that we couldn’t find you driver to carry your car.
I told them ok just give me my money back then they told me WE ARE SORRY WE can’t
give you the money back.

There are many reasons of not hire this company

1. They
will never pick your car up

2. They
will promise you with lower price and then they will ask for more money

3. Very
Very bad customer service

4. They
will never answer their phone and when they answer it then they will hung up
the phone on your face

5. They
will be very nice until you pay the deposit then they will be so mean

6. They
will tell you many excuses that is why they didn’t find driver and one of them
the weather

7. I
hired them with $320 then they asked for
$500 more and if you say no then you will lose your deposit

8. This
company is dishonest

9. They
don't have their own drivers

10. If
you want to be stressed out and inconvenienced, this is the company for you!

11. When
you post a negative review on Transport Review.com about their bad service then
they will call you to remove the post and they will promised you that if you
delete the bad review that they will give you some of your money back and then
when you delete the bad review you will never receive anything from them so
please DO NOT remove your bad review post from Transport Review.com.

If you want to hire this company then please when
they asked you to pay deposit, DO NOT PAY because you will not have your car
and not your money back. I will never forget this and this is why I'm writing
this review. You will never hear the good but make that clear you will
definitely hear the bad. Please don't hire this people! Take care.

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4:56 pm EDT
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New Way Moving Services Shysters

Needed to get a car mover and was given the lowest quote by them on Dec 10th 2010...within 10 days of placing my deposit they would pick my car up and have it on the way...16 days later they still hadn't done anything and I started calling only after more than two more weeks and making me pay an additional 200.00 were they able to get my car I could have gone to another shipper for 100.00 less and had it done within a week...I was forced to agree to this as the seller of the car( he also called them to no avail) insisted that if it was not moved immediately he would sell it to someone else and by now it was covered in 4 feet of snow...they would not refund my deposit of 149.00 even though they used the old bait and switch tactic from 499.00 quote to 700.00 it cost me and Rachel the owner is never available except to hook you in the beginning plus my black car was all scratched up! LOOK at all the similar complaints about them...BEWARE ...don't believe them or their web site

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A
autos
Laramie, US
Feb 13, 2012 8:32 pm EST
Verified customer This comment was posted by a verified customer. Learn more

exactly what they did to me. looks like their business strategy. why cant anyone do anything about this case.

ComplaintsBoard
D
9:21 am EDT

New Way Moving Services Horrible Moving Company

This is a horrible moving company! DO NOT USE THEM EVER! Their website seems to be legit, and their service is great, borderline stalking, AT FIRST. Very attentive and caring, and constantly calling to follow up. AFTER I gave them my deposit and it was time to move, that's when the NIGHTMARE began. My movers didn't show up on the CONFIRMED move date. I had to fly out that night and turn in my keys to my leasing office that day. So, when I tried calling Rachel at New Way Movers, she told me she didn't know what was going on. She also told me not to worry and that she will have a different mover/driver take care of my things before I have to fly out that night. But she never called me back. I tried calling her several more times and even emailed her. I then received a phone call from the original driver, informing me that he will be at my place the NEXT DAY. I explained to him that I had to turn my keys in and fly out that night, he replied by telling me, 'well you better call your leasing office then.' I then had no choice but to ask a friend to be present while the movers arrive at my place the next day. And because I wasn't able to be there while they moved my things, they ended up charging me $2200! The original quote was $1480. I tried calling Rachel the following Monday, she finally answered and told me that she's busy and that she is only a salesperson. 'I can't help you with your problem, you need to call the movers, White Flower Van Lines.' I was in shock, I thought that she WAS the mover. She certainly took my money like she was my mover. I didn't accept her response and she HUNG UP on me. Long story short, it's been a month, and I still don't have my things. I've talked to Rachel, Slava, Shelley, Sarah, Natalie, Jeff and finally had to call Israel. I've probably called each person numerous times and am now waiting for a call from ANYONE to let me know where my things are. My next call may be the police. I've already notified the Better Business Bureau. OH - and this is their catch phrase 'IT'S JUST AN ESTIMATE.' By the way, part of the charge was for 26 rolls of tape! That's amazing because I've moved several times before, and I've used an average of 5-6 rolls of tape. Keep in mind, I lived in a small 1 bedroom apt with minimal things. Yeah...26 rolls of tape. Nice.

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Abby3119
, CA
Sep 29, 2016 12:22 pm EDT
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This is a terrible company! Avoid it like the Plague.
We contracted them to pick up a small race car and a skid of spare parts they quote us 1375.00 then when they had a driver to come get it we were told it was going to cost 2000.00 because the skid had parts on it. OF Course the skid has parts on it! They were told it was a 4'4'4' skid 250lbs an empty skid would not be 250lbs! and why would someone in there right mind ship an empty skid across the country!

They are refusing to refund our 200.00 deposit. It seems there intentions from the beginning were to quote us low to get us to sign the contract then try to extort us out of more money at time of pick up because we have no other choice. These are disgusting business practices. These people should be put in jail!

I
I
Innfarn Y.
, US
May 03, 2016 11:21 pm EDT

NEVER EVER SELECT THIS COMPANY.

They offer you cheap price at the beginning and lure you to have a contract. And when actual moving day is coming, they will mention that the price is higher than that. And at that time, you cannot cancel the contract, because, if you read carefully about their contract, then it says that the actual price will vary, and the deposit is non-refundable.

Check the contract VERY VERY thoroughly. But really, this company is not honest, and not reliable.

READ CAREFUL BELOW REVIEWS. It's not just me. So many customers trapped, and never get the service!

S
S
Sharonf
, US
Oct 18, 2015 11:39 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Super! Excellent service, great customer service with affordable prices. I have been contacted by Mary after submitting my online request for quotes. She explain me the whole process. My car was picked up the next day and was delivered with 5 days in Los Angeles. A lot of their competitors will bad mouth them but they really knows what they are doing. Thumb up!

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N
Niritnyc1
, US
Oct 16, 2015 12:49 am EDT
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I had contracted this company to move my car from NY to HI. They did excellent job. Everything was as promised. Their customer service was excellent and they kept in touch with me through out the whole process. I do understand previous reviews that things might went wrong but I suggest to give them a try they are very professional

S
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Sam Sh
, US
Oct 10, 2015 3:54 pm EDT

Please do not give your deposit to this company or do not sign any contracts with them, they will take $200.00 upfront as a deposit and then will call you a few days later and will force you to you to sign another contract for a higher cost and if you say no then your previous deposit is gone. I have filed a complaint against these people in the state of florida.

I had sent an online inquiry to a few companies to have my car moved from baltimore md to california. Leo from new way moving service called me to follow up, he gave me a low ball offer of $900.00 for the total cost of moving and at that point he started asking me to give him a deposit to confirm the deal.

As soon as leo and his manager got the deposit from me they disappaered and a new person named jenni, a real rude lady, said to me to pay an additional $200.00 or your car will not be moved regardless of the contract, which actually guaranteed that my vehicle would be shipped out in the next few days. I ended up having to pay extra to get my car. They got me by their scam or bait and switch!

E
E
E. Moaratty
Poquoson, US
May 06, 2014 9:06 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

This company is dishonest and not true to their word. I was going to use them to move my sister's car. 10 minutes after booking I was called by my sister she has secured someone at the same time. I called immediately back and halted the order even before they could process the request yet they refuse to return my $175 fee. They refuse to answer my calls and/or return my emails. I do not recommend this company to anyone!

A
A
Abbas Al
Emporia, US
Apr 01, 2014 1:39 am EDT

They were very bad on customer service and this
company has the worst service I have experienced in my life. I wished I was not
lied to and con into depositing my money before receiving any service from them.
I spoke with Mary and was promised and told I Was going to have my car pick up
the same week and no longer than that. After 3 mounts of waiting then they
called me and they told me that we couldn’t find you driver to carry your car.
I told them ok just give me my money back then they told me WE ARE SORRY WE can’t
give you the money back.

There are many reasons of not hire this company

1. They
will never pick your car up

2. They
will promise you with lower price and then they will ask for more money

3. Very
Very bad customer service

4. They
will never answer their phone and when they answer it then they will hung up
the phone on your face

5. They
will be very nice until you pay the deposit then they will be so mean

6. They
will tell you many excuses that is why they didn’t find driver and one of them
the weather

7. I
hired them with $320 then they asked for
$500 more and if you say no then you will lose your deposit

8. This
company is dishonest

9. They
don't have their own drivers

10. If
you want to be stressed out and inconvenienced, this is the company for you!

11. When
you post a negative review on Transport Review.com about their bad service then
they will call you to remove the post and they will promised you that if you
delete the bad review that they will give you some of your money back and then
when you delete the bad review you will never receive anything from them so
please DO NOT remove your bad review post from Transport Review.com.

If you want to hire this company then please when
they asked you to pay deposit, DO NOT PAY because you will not have your car
and not your money back. I will never forget this and this is why I'm writing
this review. You will never hear the good but make that clear you will
definitely hear the bad. Please don't hire this people! Take care.

K
K
Kelliohio
Cleveland Heights, US
Jun 19, 2013 7:38 am EDT

New way moving services is Hoorible. They hound you and hound you and cut deals that they cannot deliver on then the customer service people cuss at you in a nearly understanding Spanish accent. I will have my credit card company reverse the charge as they sold a service ypthey could not deliver on, .

S
S
SophiaElizabeth
Raleigh, US
Aug 09, 2012 12:31 am EDT

Do not use this company and that are horrible and think everyone is idiot and I got news for them. Pretty much the same story from up above and now I review everything before I every do business with any company. I had to go find another company for my car to be transported. Within 24 hrs. My car was pick up and ready to go and the driver let me know where he was and when he was getting there. Not a problem and very happy. This company cost me more then I expected plus. I was out of four car rental some nerve.

Buyer beware of the bait and switch They think everyone is so stupid and we will see who is stupid and these people need to be out of business. Good luck and I am so sorry for all your trouble and moving is very stressful enough.

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P
Pro-Mover
Hillside, US
Dec 03, 2010 3:11 pm EST

WHAT YOU FELLOW COMPLAINERS DON'T SEEM TO UNDERSTAND IS THAT THIS COMPANY IS NOT A MOVING COMPANY, THEY ARE A BROKER, THEY DON'T OWN TRUCKS, MOVING PADS DOLLYS ETC, THEY GIVE YOU A NICE PRICE, GET YOUR DEPOSIT (WHICH THEY KEEP) POST YOUR HHG'S LOAD ON THE INTERNET FOR OTHER MOVING COMPANIES TO GRAB...LOOK AT THE NAME ON THE TRUCKS, NONE OF THEM SAY NEW WAY!
BROKERS ARE THE [censor] OF THE TRANSPORTATION INDUSRTY, DO YOURSELF A FAVOR, CALL A REAL MOVING COMPANY...

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New Way Moving Services contacts

Phone numbers

1866 562 2051 +1 (954) 780-3765 More phone numbers

Website

www.newwaymovingservices.com

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